Paramount Plumbing

I have a showerhead leak since last week. Through the recommendation of our building engineer in my building, he referred me to Paramount Plumbing. Their schedule was very full and could only come out today for me. No problem I said. The lady on the phone was cheery and nice. She took down my info and gave me a time frame of 9−10am.
The technician called and left me a voicemail this morning letting me know they were on route to my building. Sweet! Finally!
Not long after, the concierge called and told me the technicians were here for me. When they showed up, I was advised of the charges and asked if I was fine with that. It hurts to pay so much for labor, but what can I do? after all this is America, labor always costs more that parts. Ok, at least if the technicians do a good job, I would feel better.
William and David were very nice, we talked a bit and I told them I have all the Kohler parts for them. I supposed they had to just unscrew the handle and remove the faceplate. Easy job right? The removing of the screw proved to be a task. The screw was so tiny and eroded so much that it was almost impossible to remove it.
After over an hour and a half of trying to pry out that screw as tiny as a grain of rice, we agreed breaking the handle may be the only way. Somehow, they managed to take out the faceplate and removed the handle and alas! Got that screw out!!! They replaced with a new Kohler screw, changed out the faulty cartridge and valve with the new parts.
The guys really took a lot of time here and I really appreciate their time, effort and professionalism. Glad I don’t have to run out to find a handle replacement, and can start using my shower again.
So that’s 5 stars from me to Paramount Plumbing for a job well done! Thanks guys!