Hi-Land Garage

I’ve had several good experiences with this garage. I had work done three times in the past with no issues and fair pricing. Most recently, I took my car in because the transmission wouldn’t go into gear. Their diagnosis was that it needed a new transmission. I opted to scrap the car because the transmission cost more than the car is worth. The could have charged me $ 50 for the labor to diagnose the problem, but after a face-​to-​face talk with me, they decided to waive the charge.
They seem like honest people and I wouldn’t hesitate to come back.

These guys are seriously the best! Finding a great, honest, affordable mechanic is next to impossible, but these guys have been amazing!!! If you need your car fixed, this is hands down the place to take it!!!

As an update to my review I feel it only fair to include the follow up. Kurt called me to offer his apologies and agreed to refund my money. I wish it would have been handled differently from the beginning but I do appreciate that they tried to make reparations after the fact. They took the initiative to call me after hearing that I was not happy.

Great seevice. Called when car was done and car running good. I would recommend to everybody.

Hi-​Land Garage rocks! They do their best to find out what’s wrong with your vehicle, do a great service at decent cost, offer tips, and have a friendly, personal approach to business. I’d recommend this place for auto issues anytime. I’ve learned more about cars and they are happy to teach. Been around for 60 years and counting and they do it right.

The BEST and most honest place for vehicle repair. You just can’t find anything better. I tried other shops in the past but for the last 15 years they are the MEN !!

My mother is a recent transplant from Midwest. She was in need of a good mechanic so I went to Unilocal to help her out since I’m 2 hours away. Found this garage close by her home with positive reviews. She was so pleased and impressed with the service she is committed to making them her permanent service center. I can’t thank them enough for taking great care of my mother.

I had a crazy busy day at work. They came and picked up my car for me so I could get a routine oil change. while at work I received a picture via text of my tires, showing that the cords were visible and I needed new tires asap. Highland Garage doesn’t sell tires, so after they changed my oil, I asked if they could drop my car off at Les Schwab so I could purchase new tires. They went above and beyond the normal acts of service. I highly recommend them to everyone I know!

I took my car to another tire place in Pasco and they quoted me over $ 750.
I decided to try Hi-​land garage from a recommendation from a friend. I took the car there and they fixed my car for $ 87.00!!! and they waived the inspection fee, a discount of $ 50bucks! They said it was because I was a new customer! WOW!
They have really nice phone manners and they are pleasant to deal with. VERY HONEST and stand by their work.
Man, I would never go anywhere else after being their customer!

Best place to take your car to be worked on. Everyone here is so friendly. Good honest service is what brings us all back and is why I recommend Hi-​Land to a lot of people. They have been there a long time and they have a great reputation here in the Tri-​Cities.

So turns out they saved me from about $ 2k worth of repairs, a far cry from the condition the car lot claimed it was in.
Thanks Kurt!

Honest, very friendly, reliable and great price as your neighborhood auto shop… They will work with you and they will give a honest professional opinion about your auto care!

There is not another place that I would take my car to! They are honest and trustworthy and I know that I will never get a run around or pay more than what is ethically right.
My family has been going there since the 70’s and now my kids will continue this tradition as that is where we send them AND out of town family members that need a quick answer!

In today’s world it’s hard to find a honest place to take you car/​truck for repairs.
Carl owner of Hi-​Land and his employees do not sell you what you do NOT need.
Most shops do 75% to 100% mark up on parts they put on. They do this as as way of warranting the part and make more money. Hi-​Land only does minimal mark ups as they should since they are calling around looking for the parts. Hi-​Land does the lowest Mark up for parts I have ever seen.
Excellent shop !!!

You won’t find a better shop for troubleshooting a problem, they have invested in the best diagnostic equipment that I’ve seen in the area but even more importantly they have superb technicians who have been there for many years and don’t just start replacing parts hoping they get lucky. they know how to find a problem and fix it. This shop on the corner of union and clearwater has been here since 1925, Carl’s dad
started it and it’s been a family business all these years with a stellar reputation. I’m sure they don’t need new customers but always welcome them. I trust this shop completely.
Oops.make that 1950 :)

I have been using HiLand Garage for years. I have two aging cars (made in the 90’s, 170k mi and 230k mi respectively).
My work is near there and it is nice to either get a ride or just walk to work.
These are good guys. The owner, Carl, is a known staple of the community since forever. People really know him. I can call him up, tell him what my car is doing, and he is cool with giving a little advice to I can try to fix it myself.
There were a couple of repairs that, although partially my fault, should not have been done or could have been done cheaper with a little knowledge on both our parts. Who knew ignition wires were the same thing as spark plug wires? I recently had spark plug wires put on not too long ago, so it didn’t need to be done. Another time he let me know (honestly, by the way) that he needed to get to a «soft plug» in the engine and that he wasn’t sure if he was going to be able to get there easily or start cutting metal. Well, he started cutting metal and it ran me an extra $ 300 beyond the normal repair. A phone call clarifying this would have been nice… but again, I take some responsibility because I could have said, «don’t do anything until I have a full understanding of the price.»
Those two complaints aside, I have had MANY, MANY repairs done by them (timing belt, valve cover gaskets, replaced oil pan, etc.) and they just do a good job at an honest price.
Good people. I highly recommend them.