Purple Parasol Bride N’formal

If you just need to find a wedding dress quickly and you aren’t picky then you will be able to find something. If you want a say yes to the dress this is a no go. Couldn’t even take pictures of the experience in case we would use the pictures for something else. Workers a nice enough but a little pushy.

I have a shockingly similar story as to the rest of these. I purchased a bridesmaid dress from here (no choice, all the dresses came from this dump). I was told that alterations would not be a problem and came in 3 weeks before to get the dress pinned and fixed. After quite a delay, i came in a week before and none of the alterations were done! Zero, but yet they handed me the dress and acted like it had been altered. They were to put in bra cups and take in the dress… Nothing was done. After the owner got shitty, she said she would get it done and I came back in the day before the wedding… Guess what, NOTHING WAS DONE! The owner was soooo rude and unprofessional it was shocking. She kept making rude comments under her breath and laughing. She finally very sloppily made the alterations (when I was standing there waiting in the dressing room) and the dress just fit awful and looked absolutely terrible. It is a joke this place even gets any business, but it is one of the only places to get dresses around here. Do yourself a HUGE favor and go to the Fashion Corner in Prosser. The customer service and terrible alterations here is just not worth the convenience!

Avoid this shop at all costs. This is a one-​star review because zero isn’t an option. They were polite for my first visit and after that they were increasingly rude and indifferent until they sold my wedding dress to someone else without a phone call or letter. They claim they tried to call me as I’d missed payments, but they had my cell number and NEVER attempted to call me (no missed calls OR voicemail). Oh, and they refused to refund the $ 150 I had on it. When I brought my bridesmaids in by appointment they blew us off for a walk in. They are rude and condescending, and I will be writing to Alfred Angelo regarding the incident with my dress. Save yourself the heartache and go somewhere that has a selection AND polite, caring and competent staff that won’t sell your merchandise without notice.

I have had 3 disappointing appts here that continue to haunt me. I refer people away from the rude behavior of the owner. They seem nice enough until they get your money.
The purple parasol has been around since I have been in high school 20 years ago and maybe more. That was the first time I went there. I purchased my prom dress there. At that time, they had the scent of mulberry that permiated the whole store including the gowns. I bought a pageant dress that was beautiful, but reaked of the mulberry scent. I asked them to have it dry cleaned and they refused to do it at their expense. This was after I had already bought it and it was supposed to have been new. I paid $ 350 at the time so you’d think that they would at least have the decency to afford that to me. I walked away with my dirty dress.
3 years later, I went looking for my wedding dress. Again, very nice and helpful. I liked a couple of dresses, however, I was really never helped with putting on the underskirts and got tangled in a few and had to call for help. I had an appointment, but they failed to tell me the time so I went over on their closing time. At that point they were rude to me. I wrote a check for a down payment to get the dress ordered. I told her that I wanted
To bring my mom back to show her. I felt rushed and went home and immediately had buyers remorse. The lady said that she wouldn’t cash my check until the following Friday (a little under a week later.) but when I called the next morning to tell her I decided not to order that dress after all, she gave me this sob story of how they helped me and serviced me even until after hours and she would go ahead and cash my check and I couldn’t cancel the order after all. I was furious so I told her that I would cancel my check with my bank if she refused to give my check back. I did just that! Wow! Rude owner! She could’ve at least offered me to come back to see if I wanted to try on another dress.
The 3^rd disturbing occasion was when my friend and I bought dressed for a wedding we were in. The dresses had lace over satin and we were told that the seamstress could do the fittings. We took the dresses in to have them pinned after we had purchased them. We asked for them to be hemmed and taken in a bit. When we went back to pick them up, they were nowhere to be found. They said they had to be reordered. So I went out to my car frustrated while my friend waited inside to argue. She overheard them saying that the lady had not had time to do the adjustments and peeked inside the back room where the dresses were sitting with our names on them. She grabbed the dresses with pins still intact and told the owner nevermind, showed her the dresses and that she would never do business with them again, and walked out of the store with our already paid for dresses that still needed hemmed. How’s that for service? Lying to your customers? Sheesh. Please don’t go here. I really don’t know how they’ve stayed open all these years.

I went here not too long after I got engaged to start getting ideas on dresses. Because I’d never really looked at wedding dresses. My bridesmaid came with me, upon entering the store we were immediately told that I could not try on anything because I didn’t have an appointment, I wasn’t honestly planning on trying dresses on that day but the way I was told this was quite rude and abrupt. Then when we explained that we just wanted to look the woman acted like we were children and told us not to touch anything! I was a little shocked since we were just standing and talking to her and yet to touch anything. We were then told that of we wanted to try dresses on we should try David’s Bridal. I left and have not been back and David’s bridal was extremely helpful and NICE and I bought my dress and more from them instead.

Great store! I don’t see why all of the bad reviews are here. They have a great selection and met my needs. I also notice that none of these reviews seemed to have actually bought anything there… they were just «shopping».

My fiancée went in with one of her bridesmaids who lives in Walla Walla. When they were looking at the dresses for her one of the customer service representatives came over and explained that she would help but since we were from Seattle and would not be buying from them they wouldn’t.
And to think we would have probably ordered the one dress for the bridesmaid there. .. oh well.

The first time I went into this store, I was not impressed, however the reason I went in is because a website for a specific designer had listed them as a local retailer, I went in because I wanted to see this designers products in person, they immediately informed me that they don’t tell people who designs what dress to «protect their designers». Now this put me off a little but not completely, I saw a dress featured by the Purple Parasol at a bridal show locally, took a picture of it and called to make an appointment to try on this dress. Upon arriving by myself because all of my bridesmaids live out of state, I came armed with my camera to take a picture of me in the dress, the attendant informed me they do not allow pictures of any kind regardless of my situation, and she would not tell me who made the dress I tried on so my bridesmaids (sisters) could see it online to give me their opinion. The attendant then proceeded to tell me the store’s «sob story» about why they don’t tell people the designers or let them take pictures. She said it’s because people go to other dress shops and order the same dress for cheaper…(setting off red flags to me) and how she had spent so much time with all these other people trying to help them find what dress they want without making any commission off of it. Now sadly, I did find «THE ONE» here at this store, and after I left without any pictures and misleading information regarding the dresses I liked, I set out on an internet search to see who makes them so I could have my sisters vote on which one they thought would be best on me, I WILL NOT BE BUYING MY DRESS FROM THIS STORE, not because I would prefer it cheaper, and I’m still not sure where I’ll be buying it from, but because the store policies are horrible regarding pictures and information.
***A word of advice to the store-​Maybe people buy dresses elsewhere because your store’s policies are a turnoff for some people and the general atmosphere in the store is not inviting or comfortable for people trying on dresses for the most important day of their life. Can you at least get a complete curtain for the changing area?

It’s a well known fact in the Tri-​Cities that the service at Purple Parasol is awful. My daughter decided at the last minute to attend her Homecoming dance. The sales girl was super nice and found all kinds of dresses for my daughter to try on. We didn’t find anything, but it was not as bad as I had heard. I wish they had a better selection of larger size dresses. The prices were pretty good.

Ok so they do have a LARGE selection of bridesmaid dresses and special occasion dresses and it’s probably the largest selection in the area. My cousin (the bride) went back after our traumatic experience to try on wedding dresses and she was VERY pleased with the service and selection. Needless to say she found THE dress and made one of the ladies shed a tear when she tried on the dresses. Can’t wait for the wedding!