Z Place SalonSpa

Beautiful spa! Can’t wait to go back! All of the people who work here are great and I was extremely pleased with the pedicure and haircut I got from Savannah.

I love this spa! Great pedicures and amazing massages!

I got a gift card for Zspa and decided to stop in and see the services. The person I was with got me the gift card and frequents this establishment.
I found the receptionist irritating. Her tone and body language was condescending. Even though we were purchasing 3 different salon products at the same time as we were making an appointment for services. I was not impressed.
I have in the past gone to the Aveda School for many services. This counter person is the worst attendant I have come across associated with Aveda. Saturday morning is when I was there.

This salon and spa is amazing. Every experience I’ve had there has been phenomenal. I highly recommend Z Place Salon & Spa!

Just in town for a couple of days and decided to get a cut. So happy I did. Kimberlee was awesome. She took her time making sure it was the way I wanted. Salon ambience OK. Stylist worth the trip.

For Christmas, I purchased the Day Spa package for my significant other.
Just before New Years, she called to attempt to schedule her Day. The young lady who attempted to assist her informed my significant other that she would have break up the package ala-​carte and come in on different days for each of the parts.
Finally, the appointment was made for a day a month later. The date and time were established.
Fast forward to a couple of days before the appointment. Someone texted my significant other to confirm the appointment, only the starting time in the computer was now 30 minutes later. My significant other called and pointed out the discrepancy only to be told «No, the appointment is at the time that we texted you».
During the phone call, my significant other specifically requested a female massage therapist. When she arrived, she was greeted by a male therapist. The manager did some shuffling and eventually a female therapist was found.
Because of the delays, my significant other felt rushed and didn’t get the opportunity to make use of all the amenities of the facility.
Doubt if we’ll be back

I love how they massage your neck and scalp before they cut your hair. My cut was okay but the experience was great. Good service.

It’s always nervewracking to find someone new to do your hair. After a move to a new state, my hair got to the point where it needed a cut. I was apprehensive, but opted to make an appointment here due to the good Unilocal reviews and the fact that it was an Aveda salon.
The good: They got me in quickly. They offer a beverage as soon as you get in. The prices are pretty reasonable considering it’s a more upscale salon. My stylist was very nice and friendly.
The bad: I explained to my stylist (Savanna?) that I was growing out my pixie cut and wanted to maintain as much length as possible. I also very specifically said that I would rather have it take 3x as long to grow my hair out and have it look good along the way. I suggested that I needed shaping and texturizing and that generally my stylists use thinning shears to remove some bulk, as I have very thick hair.
Fast forward to the end of the haircut and my head looks nearly identical. She never once picked up thinning shears, there’s hardly any hair on the floor, and when she asks me what product I use, she seems to completely unfamiliar with one of the products I mention, despite it being an Aveda product.
Internally, I’m realizing that this is just a bad experience. I don’t like confrontation, and I especially hate situations like this, where if I complain about paying for a haircut in which very few hairs were actually cut, it’s likely that their attempts at fixing it will swing in the opposite direction and there will be too much hair cut. As I’m weighing my options, she finishes «styling» my hair, and apparently when I said I use a fiber putty for texture, she’s misunderstood and thought that I said volume, not texture. My hair is poofed up and piled on top of my head and the entire situation is just ridiculous.
I decide not to make a fuss, because it’s tricky to say «I hate this, but I want someone else to fix it.» Besides– since she cut off next to no hair, it’s not like she did a whole lot of long term damage. I got in the car and redid the styling. I went home and poked at my head with thinning shears and had my boyfriend clean up the back of my neck with clippers. It’s fine. I’m out some cash, but at least there’s one less salon to consider when making my next appointment.

I absolutely love this place for relaxation. I go somewhere else for the more «medical» skin care and anti-​aging solutions; but Aveda is a little piece of heaven for a mom’s getaway time…

Booked a Spa Day for a friend and I over the phone. The staff is very nice and helpful. Our spa day was awesome. The staff was very courteous and knowledgable. The atmosphere was very relaxed and calming. I highly recommend ZPlace

I love coming here. Everyone is so friendly. I love Cami. She has a light hand and I can trust her with my hair. The vibe here is calm and casual andvservice is affordible. They are Aveda exvlusive… but Aveda is a great brand so thats OK. I never feel pressured to buy anything extra.

I am new to the Tri-​cities. I moved here from the Seattle area, and I must say this is my all time favorite salon! I’m always pleased with any services I’ve had. Thanks ladies!

I got a bikini wax here, and it might have been the best wax I’ve ever gotten. Lauren did my wax, and boy was she FAST. She used both strip wax and hard wax, and I’m pretty sure it took her far fewer strips than any other esthetician I’ve been to.
Four stars instead of five because — without getting too explicit — some areas I wanted taken care of were not covered by the typical «bikini» package.

Came back on got my hair done and boy do I regret it. Lost my business! It took 4 ladies, 4 hours and 2 dye jobs until they finally agreed to let me leave and give up. Lame sauce, I liked the place.

I got my hair colored and cut today by Jayel. BEST COLOR EVER! She gave me exactly what I wanted an it looks so dang good! I would recommend her to anyone!

This place is amazing! If I was rich, I’d visit every week. It’s not cheap to pamper yourself, but it is worth it. And here, you definitely get what you pay for.
1) Best facial I’ve ever had! Really!
2) Friendly staff that make you feel comfortable.
3) Incredibly tranquil atmosphere.
This things combined make for a great experience. I want to try everything they offer! I recommend checking them out. Especially to the hard workings ladies out there.

I had a foil and cut done by Katie. All I can say is WOW!!! I am overwhelmed with relief knowing that I have finally, after a year and a half and several disappointments, found a salon worth returning to. My whole experience was extremely relaxing. I left feeling more beautiful than I have in a very long time.
I had to wait two weeks for an appointment, but it was well worth the wait. The nice receptionist clearly explained their new location when I called to schedule an appointment. It was NOT difficult to find. It’s right next to Bob’s Burgers and Brew, near Southridge HS, right next to Hapo CU. This new location is gorgeous, from the thoughtful décor to the lovely view of Kennewick.
Katie was so nice! She made polite conversation and it felt like she genuinely cared about me. We discussed the concerns I had about my hair color and cut (I hated both, see my review on HairMaster’s) and the extensive damage I had from my last coloring. I had bought clip in hair extensions to recover some of the length for my upcoming wedding, so I brought them in so she could match the color. She matched it perfectly.
As my hair was processing, I received a free hand massage from Megan an Esthetician who is newer to the salon and is trying to build her clientele. She was very relaxing and nice. I’m considering returning for a facial with her.
After Katie shampooed the chemicals out of my hair (and gave me the best scalp massage ever), we discussed how I wanted my hair to be cut. She was VERY careful to make sure everything was even and that my bangs were the desired length. Then, she styled my hair. We decided to try out the hairstyle I wanted for my wedding (including the clip-​in extensions). She taught me how to curl and back-​comb my hair properly to give my fine hair volume. I was amazed with how thick my hair looked. She patiently clipped in my hair extensions and figured out how to do my low, sideswept, ponytail with loose, luscious curls. If I were getting married in the Tri Cities, I would LOVE for her to do my hair for my wedding, but since I’m getting married in Spokane that wont happen.
The full foil and hair cut I got was more reasonably priced than Salon Monroe and the experience and end-​product were much nicer. I can’t tell you enough how careful, knowledgeable, sweet, and talented this girl is! Did I mention she works on Sundays??? How nice for us working folks!
Overall, this salon is beautiful! Being in here was the most relaxing thing ever! It made me want to have every service they offer. Their hair care products are the best I’ve ever used as well. The moisture remedy shampoo and conditioner are wonderful (very expensive though). They also have this blue malva stuff that is great for blondes who notice their color becoming a little brassy– amazing. It takes away the brassiness so you have a «whiter» blonde.
Can you tell how much I love this place???
P. S. There IS seating right next to the receptionist’s desk at the little bar area AND there is a bench near the makeup that kind of moves around as their displays vary. Guess some people always have to try to complain about stuff.

I have a short high maintenance hair cut and color. I’m very picky with who cuts my hair, and coming from Seattle, I was nervous about finding a new stylist.
Enter the Aveda salon, Z Place. Erin is my stylist. She does an amazing job with cut & color! And she tells you honestly what will work with you face shape & structure. Erin has been doing my hair now for nearly 2 years, and I’m constantly getting compliments on the cut and color.
There are a few crabby patties in there, but for the most part, very friendly. Their new salon is gorgeous.

Excellent new building in S. Kennewick across the street from Bob’s Burgers and adjacent to the new Hapo Credit Uniton.
The staff are proffessional but I would not call it friendly or overly inviting. They are clear in their instructions and present a proffessional tone. You feel a little like they «have to» and that time goes into reminding them that customers are important instead of that attitude naturally presented. So, you feel a bit processed.
Reasonably priced for services and Women seem to enjoy it. Not very helpful in finding the new building which is currently not any GPS or mapping services. They assume that you must know where they are.
Again, the in seat/​on table experience wasn’t ideal, it was proffesional but lacked the care, conversation, and pizazz that I prefer for a true customer orientated experience.
~adam

Wow. I have had my hair cut and colored, a massage and a wax done at this spa and through it all with the atmosphere I thought I was in an exotic location at a resort much better than the Four Seasons. Even better the price was completely reasonable.
I would certainly recommend that my friends and even my best business contacts go to enjoy the experience and the service.
I’m actually quite surprised at the couple of reviews with negative words… wondering if they were just personally having a bad day or if in fact nothing measures up.
Can’t wait for my next spa experience and through my travels far and wide, I’d certainly choose Z Place.