Axis Healthcare Group

Very unreliable. Expect people to be available to at their beck and call and require credit card appointment reservations but only book a month out. I tried to give my credit card information over the phone but they didn’t answer. Then they returned my call at the end of a work day on a Friday making it impossible to provide necessary information, therefore giving them the ‘right’ to give my appointment away which was booked a month ahead. Next available appointment is another month out– so unless you are by your phone 24 – 7 and can wait months to speak to a therapist, I recommend finding somewhere else to go, as I plan to do!

So far so good. I have Dr. Andrea Watkins and she took her time to listen to me, ask appropriate questions, etc. I’m not the most qualified person to review the skills of a psychologist, but I’ve got no complaints and I’m happy so far.
In my little interaction with the staff I’ve had no problems
They’re in-​network for my HMO plan, which is good news.

I felt the need to write a review after seeing they only had one other review and it wasn’t good. I have had the most positive experience with Axis. I have had the same psychiatrist for the past 13 years, but due to changes in my health insurance, had to find a new provider since my old one didn’t take my new insurance. After calling about 30 places (not kidding), Axis was the first one I found that was taking new patients. I will agree with the previous poster that you have to fill out some intake forms and email them in before you can make an appointment, and those forms include providing credit card info so they can charge no shows, but I’m fine with that. It means all of my appointments have been on time! And to be honest, I missed an appointment once and they didn’t charge me.
I have Dr. Andrea Watkins, and I was so pleased when I walked in and discovered she wasn’t an old white man, i.e. every psychiatrist and counselor I’ve ever had before. I was so much more comfortable discussing my issues with her since she seems to be about the same age as me (late twenties) and is really really kind, I’d totally be friends with her. She pointed out that the med routine my old doc had me on was not awesome since basically I was taking a short term highly addictive drug long term and she suggested a new more appropriate medication that new studies had found was good for treating what I have. She def seems more up to snuff with new trends in the field than my old doc, probably since she didn’t graduate from medical school like fifty years ago. It’s been a life changer. Seriously. I’m so mad I didn’t discover this 13 years ago. The past six months on this med have been the calmest, most mentally put together months of my life, and I actually just called today to make an appointment to wean off the drug to try out life unmedicated. I got an appointment for the next day no problem. I’ve always had a positive experience with the front desk staff as well.
Highly recommend!

They need new staff. The staff is incompetent. I have been looking for a new dr, and I found them through a list provided by bcbs. When you call they do an intake over the phone that takes a long time, and they tell you that they need you to fill out several more papers before you can even make an appointment. I told the woman doing the intake I needed an appointment by the 24^th. But I had a day off, she said no problem. We will get back to you within 24 hours of receiving your paperwork. She emailed it to me, I wasn’t able to fill it out online like they claimed I would be able to. So I went in person.
One of the sheets they make you fill out is basically a blank check. You must fill out a sheet with all of your credit card information and sign it with no amount listed. WHAT? I filled out all the paperwork and rushed over in traffic after work, I told the receptionist I wasn’t comfortable with that sheet. She said it was no problem. I reiterated needing an appointment by a certain date because I have trouble sleeping.
She put a note on the paperwork in front of me. I call back a week later because no one has called me. The receptionist says they have no appointments for 3 weeks and I am told I got a call the next day*lies*, and that they can’t give me an appointment until I come back and fill out that form which is essentially a blank check. She says it’s their policy in case I cancel an appointment they can automatically charge me. I’ve never heard of that. She says she’s sorry the other woman gave me wrong information. They are shady as hell.