Extra Space Storage

I had a great experience moving in to Extra Space, especially after a disastrous attempt to move into a different storage facility a few weeks ago. Jesse and George were very attentive and helpful; they remembered who I was as soon as I walked in even though I’d only spoken to them on the phone. They made sure that I was aware of all the policies and any other important information about storing my things at Extra Space.
The actual storage lockers aren’t climate controlled (or at least, not all of them are), which made my move-​in rather chilly, but that wasn’t their fault at all, obviously. They had plenty of carts in various sized for me to use and the hallways were clean.
George demonstrated that they keep customers’ security as a top priority. I feel safe keeping my things here.

Customer Service is excellent. The facility itself is always clean. This location has the best carts I’ve ever seen, they allow for easy moving and very little back and forth is necessary. They are so big I typically only make one trip to my unit which is awesome. The location is easy to find and property is always neat and tidy.

At first they seemed helpful. I lost my job and fell behind on payments. Instead of continuing to be helpful, they decided to be shady. I spoke with the GM Jesse, and his assistant GM George and worked out a payment plan; or so I thought. Right after making the last of 2 payments the GM says they cut my lock off so that they could inventory my stuff.
That is shady. If we work out a payment plan AND I PAY YOU, you don’t then go and cut the lock off of my unit.
The following month I was 2 days late and they put another lock on my unit. This place is run by shady, underhanded people. I feel as though they go out of their way to auction off your stuff. I’m disappointed that the managers lack integrity. I would rather give my stuff to Goodwill, than continue to pay these shysters .
They also arbitrarily add fees and increase the monthly rents.
I strongly advise that you avoid this place.

I had a vehicle stored at this storage when it was Storage Village. Since Extra Space bought Storage Village out they have a different policy that won’t grandfather me in from Storage Village policy. I was force to move my vehicle out because the vehicle has to be insured, register and tags on the vehicle and in running condition.
If it’s a storage unit why does the vehicle need to be register and insured???

No particular issues, just word to the wise… my fee was deducted on Oct. 1, I went in on Oct. 2 to close out my contract. Guess what folks? No 48 hour notice, no pro-​rated refund. I have no doubt that this shameless money grab is explained in fine print somewhere, beware. It’s not an apartment that needs refreshing before being re-​rented, it is an insult to be so gratuitously fleeced. I repeat, it is likely in the contract– but it is not a policy that will win repeat clients! Beware!

A Heartfelt Thank you to George for working w/​me. He was thoroughly professional, courteous & helpful. It was an absolute pleasure doing business with him. I am so glad I discovered an alternative to «Public Storage»! Highly Recommended! Thanks again George & Jessie! KK

Not much has changed since Extra Space bought out the former storage place — Storage Village. It’s been several months, and I have been waiting to see if my rental rate will be hiked to match the current rates. They still allow me to pay by automatic deduction from my checking, which is hassle-​free.
The only thing new that I don’t like is that they leave the security gate open during business hours. All tenants have a passcode to get in, so I don’t understand why not provide the extra security. The guy at the desk said that is what Extra Space wants.
Still, it is cheaper than other storage facilities in the area (for now).

This is my first time using any sort of public or self storage facility. But in years of helping friends move in and out of said facilities, I’ve always noted that the property managers usually seem disinterested in or just all around unpleasant. This property however has a great property manager same name Jesse. He called me within minutes of having spoken to the sales folks over the phone. Guided me to their facility via the phone and a text message. And it was super pleasant when I got there. He walked me through my various options and help me select the right unit for my storage needs. He actually walked me to various units around the property to make sure that I had selected the right one even though he didn’t need to do that. He was super helpful and knowledgeable and made my selection and experience rather pain free. Definitely give Jesse and the facility five stars.

Very reasonable prices for storage given the area and location. The site is under newer management and the manager, Jesse Rodgers, is extremely helpful and professional. He is willing to spend the time to get things right and worked patiently with me on the application even though the pc was a bit slow that day and I was a bit ornery after work that day. We opted for a nicely sized 10×5 in the climate controlled area and so far its working out fine for us. Would have given five stars, but waiting to see if my military discount kicks in as promised when my credit card is debited in June.

I had never stored stuff outside of my home. It was easy to get to, less expensive than the others and they treated me like a King. After the tour I asked again where the space was. Rather than tell me B2, George took me there again and pointed out where it was by emphasizing the buttons he was pushing on the elevator. We went today to put a few things in storage. Everything was perfect. We used their cart so we only made one trip. It was there waiting for us. The lights are on timers to conserve electricity but are at all the doors so it was easy to see our way in and do our business. Thanks for making it so easy.