Maid Brigade of Bethesda, Chevy Chase, DC

I wish I would have seen these reviews before I hired them. The absolute WORST. Not only did they do very sub-​par cleaning, I am not sure why they were at my apartment so long. We were charged an absurd amount, way over what I was quoted. Don’t bother with them. Also, if you call with issues, they do not value what you have to say. I had many complaints and was told that I simply could not be right and that I was lying.
Terrible terrible cleaning and customer service. STAY AWAY!

I Used Maid Brigade for a single day move out apartment cleaning. The 2 person crew did a very thorough job, so no complaints with their performance. The final price came in under the original estimate as well, always a plus.
I did experience some communication and scheduling issues. When I booked the cleaning 2 weeks in advance, the sales team could not guarantee a morning appointment with their operations team, which was essential for me. I never received confirmation, so called the day before to confirm. They apparently don’t finalize their next day’s schedule until after 3pm, so I called back several times after 3 but could not get through. Going into the scheduled day, I had no idea when they would show up and when I had to be there. When I received a call at 8am informing me of their arrival I was not happy. I was not available, so Maid Brigade was flexible enough to return in 2 hours and the job was completed to my complete satisfaction at that point.

The maid brigade team is wonderful. I highly recommend this company. They are responsive to my requests, flexible when I ask for different times, professional in their service, and they do an excellent cleaning. The team works efficiently but they are thorough. The bathrooms are spotless, the kitchen immaculate, and the house is very clean. They are very responsive to my different needs. I really appreciate the peace of mind of having a reliable service that does a great job. Many thanks to Rosa and her team!

If you live in the Rockville, Kensington, North Bethesda area, DO NOT HIRE MAID BRIGADE. It’s not worth the money.
I wanted to write and say how deeply disappointed I am by the job Maid Brigade just did on my apartment. My roommates and I decided to splurge and hire a service to do a deep clean on the place. I made this clear when making the appointment — we weren’t going to pay a lot of money for a surface job that we could do ourselves.
The team didn’t show up at the scheduled time. I called after 30 minutes and got the answering machine, so I left a message. No call back or any call from the team about being late. They showed up 90 minutes late and didn’t even seem sorry.
They cleaned for a little over 2 hours, and now that they’ve left, I am inspecting the job, which is poor. There are shelves still dusty, they missed wiping down many kitchen surfaces, and I had to sweep up the kitchen floor. They also didn’t clean any of the windows inside, but rather left fingerprints on the glass.
They also did not seem to care about putting furniture back into place after cleaning. I don’t care if knick knacks or decorations are kind of askew… but don’t you think it seems appropriate to put the coffee table back onto the rug and center it it the room? Our internet router was laying on the floor, the TV stand was not pushed back into place, and half of the books on the bookshelf had fallen over.

I have been using Maid Brigade for over a year and I am so pleased with their service that I decided to write a review. Their work is excellent and they are very responsive to any of my special needs. The maids are friendly and helpful and I feel reassured that this company is trustworthy and bonded. Every time I call with a question, the home office staff is also friendly and helpful. I am happy with the service and tey deserve a gold star!

Maid Brigade arrives on time and is quick and usually thorough. The team assigned to my house is the same each week which is helpful in establishing a relationship. The team does work hard but results can vary week to week. For example, sometimes my floor shine and sometimes I still find crumbs. Same with bathroom. Overall, in comparison to other cleaning services they are the same or better.

I am sorry to have to write this. I have been using Maid Brigade. They started out ok, as these services usually do. However, today is the last straw. Despite making my appointments weeks in advance, the team does not show up anywhere close to on time. Today they were supposed to be here at 12:30. They called and said it would be 2:00. It was 3:30. The quality of the cleaning has slipped, too. If I don’t leave a reminder, lots does not get done.