USPS White Flint Mall

The worst service ever! long wait line, given wrong information for shipping forms and unfriendly staff!

Never thought I would review a post office.
I have come here now and again over the years, and it is always the longest, slowest line of any post office, ever. Not sure why they don’t have more clerks working. Anyway, I went today thinking that there couldn’t possibly be a line since 90% of the stores have vacated the mall. Wrong. Line out into the hallway, not moving. I don’t know where they plan to relocate this post office (if at all) once the mall closes, but if they do, they should probably hire more people to work at the front.
I’m not basing my 1-​star review off of today, it is a culmination of wasted «hell, no» trips.

This place deserves no stars if the two rudest people in the whole world are working. One with a turban and the other African American with a very strong accent. The closing time at this place is posted as 6pm. I stood in line at 5:20pm and by the time I got to the front it was 5:35pm and that’s when the man told me in a very rude way that he can’t help me cuz I came in after 5pm and that was the cut off. All I wanted was 1 stamp to mail a letter! And there was NOBODY after me! The time wasn’t even near 6:00pm!!! I understand it must be tiring to be a cashier, but really? No need to be RUDE! I was just shocked that I couldn’t really say anything and I just wanted to cry. Luckily one of the lady customer that was there offered to give me a stamp. If you need to go last minute, AVOID this place like a plague. Go to the one on Westlake in Bethesda. A lot nicer and they actually take customers a few minutes before they close. Not 1 hour before! Don’t work in a place when you have no people skills. Just don’t.

I like coming to this location because it closes an hour after most post offices in the area during the week AND it’s open on Sundays. Depending on what time you go during the weekdays, you might have to wait in line to mail your items, buy stamps, etc. The line generally moves at a steady pace though, which is a plus. I try avoid coming closer to closing time. I’ve been here twice when the line was almost out the door, but the remaining times, I was in and out in about five minutes.
Some more than others, though. In addition to the usual services offered at all USPS, they have offer a small selection of packing supplies, cards, and have PO box rentals. The staff is generally friendly, but rather nonchalant and pretty robotic.

The African American gentleman who works there (Clerk #05 on the receipt) is the rudest, most dishonest employee of the United States Postal Office I have ever encountered. He is extremely rude and completely lied about the least expensive shipping option that there was for me. I found this out because I asked to purchase delivery confirmation, and he told me that it was included in my shipping costs. Come to find out that when you actually are given the lowest shipping price — the economy, delivery confirmation is not included. So after I asked 2 times to use the least expensive shipping option, he lied and charged me 3 times what it should have been.
I also had another package which I needed to change the address on. He told me I would have to buy a shipping label and put it on. I asked him where they were and he said «over there» which was pretty vague considering there were a lot of things“over there”. Ok sir, that is not helpful, thank you for your assistance — NOT. Please note that another option would also to be also write on a white piece of paper and put overtop the wrong address and put packing tape over. for free. This he did not mention to me.
Rude, rude and more rude and even more unhelpful.
Avoid Clerk #05 here (he is an African American individual who wears a head piece). Do not believe the price he gives you as the «lowest shipping option».
This may be a convenient location, but it would not be a loss to the USPS if Clerk #05 is out of a job with the USPS when White Flint shuts down. Perhaps he would do well working a job where he has no interaction with any human being. Ever.

If you want to avoid the crowds at the Rockville Post Office, come here. It’s inside White Flint and close to the parking lot. I came in days before Christmas and there was a line, which would have been considered short at any other Post Office. Because this location is smaller than other offices, there was only two people working, one man at the Counter and another woman outside the line. Because I already printed my shipping label at home for my medium flat rate box, I just needed to drop it off and be on my way. The kind lady asked me if I needed a receipt and I said no. In and out in under 5 minutes.