MultiCare Kent Urgent Care

If you’re in serious pain, I wouldn’t suggest coming here… Even if it’s definitely an urgent care case opposed to an ER case, go find another urgent care. The wait times here have always been ridiculous.
I checked in which was a fairly easy process, the desk ladies were nice, and they got me in the lobby quickly. However, I waited probably 30 minutes before I was seen…
When I finally got back into a room, the nurse asked me some questions, took BP, etc. and said «someone will be with you in just a minute.» Yeah, try 20 minutes.
I felt my doctor was pretty thorough with diagnosing whatever I was sick with, but she didn’t explain things to me too well. I had to ask questions to get information rather than her just telling me anything outside of my diagnosis.
Overall it’s just an okay urgent care. Gets the job done but definitely not your place if you’re in a hurry.

This place needs updates and there can be no patients in the waiting room but by God your still gonna wait 30 minutes, even though online it says 15 minute wait. They also need to have 2 receptionist sitting up front not just one it would help. Then we get into the room the Dr which his name was Dr. Eppel was absolutely the most dumbest guy ever wanted me to submit my daughter to a nasal swab test but to still continue taking the antibiotics that he was going to prescribe her even if her test came back negative. What’s the point of having a test when I doesn’t really matter anyway. I guess if he would have been smarter and not treated me like an idiot and asking me if I understand constantly then maybe I would have given in to his test. But no I will not be going there ever again I’ll go to covington if need be. This place is a joke it’s all about the money wanting to run tests that don’t matter. BS and the so called Dr. Eppel didn’t listen to every thing I told him he kept dismissing me. Absolutely no bedside manner at all expecially to my 7 year old daughter. He threw the ear tip hard in to the garbage out of anger when my daughter got scared as well. He is an ass. I would save your time and go to Valley or Covington Multicare and hope to get better service.

The doctor we saw there was good, but my wife called every day for two weeks and the ladies at the front desk don’t answer the phone. If I was the doctor, I would be pretty upset that they are turning people away by not answering calls. I have never been to any medical place anywhere where they would not answer your calls.

Getting an over the road driver in for a physical can be daunting, especially when you don’t know where they are going to be on any given day.
This is one of the facilities with a DMV certified physician, very important for Class A Commercial Drivers. Our driver was able to get his physical completed by Dr. Maria Christina Brooks with no problem.
Later we found out that we had a problem on our end that we needed Multicare to help us with. Between Sheila and Dr. Brooks we were able to get what we needed. They were courteous and professional and went the extra mile.
Thank You

Had to go there to take a piss test. Nurse doing the test had a pissy attitude, which is strange being I was the first person who’s piss she dealt with that day. Wonder if she got the tude because she works around piss all day or because she was just a pissy person and dealing with piss just fit her… I’m pissed.
In all seriousness… What a bee to the autch… Guess when bedside manner was being taught she skipped that semester. Where the fuck do these stupid assholes come from and how do they have jobs?
But…It’s Multicare, what do ya expect? They hire the dregs of med schools. The lazy eyed doctor from Cannonball Run would be too quaified to work at that shithole.

I like the their ability to squeeze me in on the same day (in many cases). One of the benefits of having several doctors on staff to fit me in.

We haven’t been here in years and came for a wellness exam for new insurance and it was a great experience. I hate being late but somehow we were — I called to let them know and the receptionist was so polite. When we finally arrived the lady in the front pushed us through so we would not miss our spot. The nurse was polite and sweet and our new doctor was great. My son had such a great experience we wants to keep the new doctor, we called him Dr. Igor but that is his first name. Everyone was nice and professional. I am glad our new insurance is back with Multicare!

I went to this location in February. I was new to Washington so went to the closest clinic. I pre-​scheduled my appointment and still waited 45 minutes (They JUST opened and I was the first person there…)
I asked them how much the visit would cost. I was quoted $ 91 – 400 depending on what the doctors did. I prepaid $ 100 as I didn’t have medical insurance at the time.
After waiting for 45 minutes I was ushered into a small room which was being used as storage AND an office where they took my vitals. I then sat in a waiting room for another 10 minutes before Dr. Minnish made an appearance.
Dr. Minnish hated his life and was upset that he had to exist that day. His demeanor was terrible. He listened to my breathing, and looked at my throat with a tongue depressor. He looked at the rosacea on my face (The main reason I was there that day) and said that he had no idea what it was. Suggested that it was probably a fungal infection and prescribed two anti-​fungal creams.
That was the extent of the visit.
Since absolutely nothing was done and he had no idea what was causing my rosacea, I fully expected a refund of $ 9 waiting for me eventually.
A month and a half later, I got a bill for $ 235.
The absolute best part was customer service could not tell me what my «Office Visit» entailed that caused the price to be so high. They forwarded me to billing. They also had no idea what the breakdown of the charge was to warrant $ 235. They did not even have billing codes whom I could discuss things with the next set of people I was palmed off to. Patient Records. These people actually had a clue. A clue that pisses me off, but a clue none-​the-​less. Apparently I was quoted an entire serving of bullshit and minimum office visit is $ 200and change (Was like $ 217 or some stupid number, but I tuned it out as it was more than twice my quote anyway).
They kept telling me about the wonderful 40% off that I get for paying my bill without Obama’s assistance. Which was still $ 50 higher than quoted.
In the end, I decided not to fight with them about it anymore and just pay the extra and come here to hopefully warn others away.
Save yourself time, money, and hassle and go anyplace else. This place is not cheap, it’s not good, and it’s not worth your business.

Avoid DR Mahal
Read her reviews on

Worst Doctor in Kent, WA or anywhere else for that matter
Incompetent, uncaring, unprofessional.

On January 8^th, 2014, my primary care physician, Dr. Geere, refereed me to Dr. David Minehan in the Kent office of Multicare. Since O’bama Care had just taken place the nurse called to verifying the clinic accepted my insurance. The answer was YES! I went to the clinic, handed them my insurance card & paid a$ 20 co-​pay. I went to the clinic and checked in at the receptionist two more times. On the 3^rd visit, a per-​operation visit, I was told they did NOT accept my insurance which left me with an approximately $ 1,300 bill.
Since then I have spoken with the office manager who apologized and told me they had changed office policy so this would never happen to anybody else. But I was still stuck with the bill. I have followed through with an official complaint and though the employee’s have all been apologetic and empathic the company has refused to let go of the bill.
Since my primary care’s nurse confirmed it, the receptionist at the Kent Clinic took my insurance card, charged me a co-​pay and checked me in two additional times before telling me they weren’t on my insurance I don’t think I should be responsible to pay them. I have consulted an attorney and there are laws against this type of negligence. But even if there weren’t legal reasons this is incredible poor business practice.

Absolutely horrible in every way. Do not go here.
I went here only because it was close to where I lived on a weekend when my GP wasn’t in. I was having a difficult time breathing, to the point of barely making it across a room, due to either having bronchitis or worse.
The lady at check in was a nightmare. She was rude, short and wouldn’t even look at me.
I was kept waiting for 2 hours. Many people who came after me were seen before I was. I know that people are seen based on the situation, but I was hardly able to breathe or sit up straight.
When I was finally seen, the nurse was nice. I then had to wait 15 – 20 minutes for the medical personnel who wasn’t a physician but a NP. She gave me the asthma machine to blow some medicine into my lungs after it showed I couldn’t get enough air to even move up the bubble one line on the tube they had me blew into. After that, she said their x-​ray machine was broken and couldn’t help me, so she wanted me to drive off to a hospital for the x-​ray. This was an unknown hospital, and I asked for the address or driving instructions. She said they would be on the discharge papers. When I got outside, I saw that the papers didn’t have either. I had to look the place up on my phone.

I took my son here and he was diagnosed with Impetigo. No biggie except that the doctor only gave us enough medicine for 1 or 2 days, since it had to go all over his arms and mid section. We needed to apply it 3 times over a period of many days and we quickly ran out. When I tried to get it refilled they refused and even though it had only been 3 days since our visit they wanted us to come back in. I should have taken him to his regular Doctor. Of course they want me to bring him back, they know I do not have insurance and they want me to pay another $ 150 – 270 for a visit. Very disappointed with the network that I trusted for years.