Home Care Assistance

This is a good team, they supported my 85 year young Dad through a difficult transition. I’ll always be grateful.

This company wasted my precious time and energy.
They came over to my house and interviewed me and my Mom. Once they found out my Mom was dependent and needed help with transfers they said they could not place any caregiver with her because of workers compensation.
What a waste of time and energy.
Let me get this straight — they pride themselves as a reputable caregiving agency but refuse to help patients that are fully dependent?
Sounds illegal to me.

It is without hesitation that I recommend Home Care Assistance and it is with gratification and great pleasure that I write this review. We have used HCA Caregivers for almost a year. It is said, «There is no place like home» and it is only because of HCA’s high level of support and expertise that we have been able to have our father remain in his home at 96 years of age. Francie Bedinger and her team take time to get to know the family and the client. They are then able to match the perfect Caregivers with the client. These Caregivers absolutely provide an incredible quality of care and a high degree of professionalism. We are so fortunate to have them in our lives!

Finding the right people to care for the seniors in my family is so important to me. I have had two great experiences with Francie Bedinger, the Client Care Manager at HCA. First she helped me with my mother, who was quite elderly and suffered from dementia. Francie was compassionate, thoughtful and very resourceful as we navigated the challenges of my mother’s decline. Now she is helping me find the right level of support for my aunt, who is 91 and still living independently. Francie listens deeply and makes the right match for her clients. She treats the seniors with great respect, which I admire and appreciate. I highly recommend HCA for caring for taking care of the seniors in your life.

As a long time local hospice nurse who has dealt with multiple local agencies professionally for many years, I can say that no agency has come close in professionalism, compassion, and helpfulness/​understanding the intricacies of caregivers being placed in homes with very unique individuals.
This is from a personal perspective, having had a complicated and increasingly challenging situation in my parent’s home with my mom more physically frail and eventually on hospice and dying and my dad with dementia related issues, Francie and the whole wonderful staff worked diligently with us to find the optimal caregivers, no easy task because of some personality dynamics. And because we weren’t initially working only with them but with an assortment of patched together care, they were also willing to work around us in this. Again, very challenging. Last minute cancels by our own caregivers would be managed smoothly by the agency staff, helping to fill in shifts that weren’t even theirs.
The caregivers are well trained and compassionate and I believe treated very respectfully by the agency, not a given in this field.
They are timely with paperwork and understanding how to work with long term care insurance.
The stress of managing a situation such as this is overwhelming, and the kindness and generous nature of Francie and the staff was a huge relief and support in a most difficult time.
I couldn’t recommend them more.

We were absolutely thrilled with Home Care Assistance. They provided care to my father who had advanced stage Lewy Body Dementia. The caregivers who provided care for my father (which wasn’t always the easiest) were loving, professional, honest, skilled, patient and kind. If there was ever an issue Francie would immediately call us and was sincerely interested in the best care for my dad. They want to get to know the client AND the family to find the best possible fit. I worked as a medical social worker in Geriatrics for years and rarely came across an agency like Home Care Assistance. They are wonderful and we highly recommend them.

The Kentfield office is professional and has worked hard to help my Mother. We had a caregiver originally that was kind and good but she had to leave for personal reasons. The care mgrs. worked hard to find a replacement. Both mgrs. Francie and Bryan and other support staff get back to you, are patient and keep you informed.

Home Care Assistance is the best agency I have ever worked with for getting well vetted, honest, respectful and compassionate care givers for my elderly mother. From the interface with staff who are knowledgable about geriatric issues, to the wonderful care givers we’ve had, I am very impressed.
I’ve worked with many agencies over the past 8 years, many of which send extremely marginal care givers, some of which have been abusive.
I highly recommend Home Care Assistance. The Marin office has been fantastic!