Macy’s

I called in to macys dept store today to make sure they had the purse I saw on line. I talked to the lady and she said they had two. So I drove out today to buy the purse.
When I got to the dept store I was greeted with a lack of warmth that I would think should comes with a high end dept store. The experience I had at macys department store was bad. I ended up buying my purse online because they were out of stock.
The workers in this department are argumentative and lack class. The manger is full of excuses and no solutions. I would not recommend this store. I felt like they are overpriced and have the service quality of a wholesaler.

Not a bad store at all.
Anyone that really knows me knows that all I wear pretty much is Polo Ralph Lauren polo shirts, t shirts and jeans so I want to see if this Grand Rapids location had anything that I couldn’t get back home in Pittsburgh. They did have a few jackets that weren’t carried back home yet but, we did get them a few weeks later. I saw a few really nice shirts but, I couldn’t bring myself to buy them as Michigan pays tax on clothes and in PA we don’t.
This location inside Woodland Mall was pretty crowed everywhere we went as a «One Day Sale» was going on but, the salespeople seem to be handling it pretty well. They were really friendly though.

Visited Macy’s Woodland on Saturday morning on a visit to the mall. Stopped into the ladies restroom prior to leaving and was disgusted. Not sure why this bathroom is ALWAYS dirty and is never restocked with toilet paper. If a store has a public restroom, it needs to be clean and restocked.

I returned to Macy’s to purchase a pair of shoes that I liked. I walked upstairs to the shoe department, and was greeted by a section full of customers. I looked around and noticed that this was the ONLY section of the store so crowded. Getting on line, I discovered why.
A customer was negotiating multiple items between coupons; «Is this less with the 20% one or with this one? How about this one? Is this one still valid? I can’t use a coupon on that? Then I don’t want it.»

The harried clerk tried to be as nice as possible, ringing items, removing them, and ringing them again. He kept glancing nervously at the line of people waiting for shoes. It should be noted that none of the coupon queen’s items were shoes. I timed it, 25 minutes. At the end of this customers transaction, she purchased less than half of the items, and left the others in a pile on the return counter. At no point did another clerk come to assist.
2^nd on line, the clerk got me my shoes, which I tried on. When I looked up, there were seven customers at his cash register most of whom were not buying shoes. I took my item to another counter, paid, and left. (I will admit to using a coupon.)
I have many questions;
While I don’t like to hold a store responsible for a really horrible customer; (and she was a horrible person) is there no method whereby a clerk can call for assistance in his station to avoid enraging other customers by an asinine delay?
Speaking of asinine, what’s with the coupon policy? They work for some stuff, and not for others, and there’s no way for a customer to know? And you can or cannot use them for multiple deals on the same check? And you allow customers to inconvenience others by bartering at the cash register? How about you put prices on stuff?
Is it unreasonable for the shoe clerk to focus on … shoes? I didn’t ask the bedding clerk to pick out my loafers.
If I wanted to barter with salespeople, I’d shop in Agrabah. How about we just pay for stuff and leave?
I’m leaving you with an extra star, as I really like my new shoes, but my shopping experience today was horrible.

To the sales woman that helped me in the BCBG section of woman’s clothing on December 6 to help me find something to wear to my son in laws’ award ceremony, other then my jeans and t-​shirt, as a result of my baggage not arriving from California at the Grand Rapids airport… THANK YOU SO MUCH! You found me the perfect dress and coat. Your assistance was exceptional!