Su Alteration

I get my simple tailoring done here: hems, zippers, missing buttons, stuff like that. They do a great job, they are easy to find in the mall with their own entrance from outside, with relatively quick turn around. I believe several other mall stores, including The Limited, uses them for their customer alteration jobs as well.
I’ve never used them for anything more but I would trust them to do a good job.

I have had two horrible experiences at this shop. On the first occasion, they altered my denim without attaching the original hem, and charged me for doing so. I didn’t realize until I got home, and then had to bring the pants back in. Luckily they hadn’t thrown the hem away, but they did not refund me.
On the second occasion, they quoted me a price as an «estimate» and stated that they would call before completing work. The actual price was 3 times more than the amount of the estimate! When I expressed my frustration, they stated that the estimate was for a tshirt and a base price, even though the item I had brought in was a dress.
I will definitely not be returning or referring anyone here!