Robert K Jones Insurance

Great Until They Weren’t.
Have been clients since 2007. Paid our premiums on time. Made one small auto claim. They got in touch about our crumbling cement steps and cautioned that if we didn’t fix them that we «might not be covered in the event of an instance involving the steps.» We kept meaning to get to the steps. Then we get a notice saying that we have been CANCELLED because of the steps. Steps are fixed. No one returns our calls or emails from Robert K. Jones. When I call, I am deflected by the receptionist. «She’ll call you right back.» An hour passes. When I call back and am connected to the agent «Lisha,» she has excuses but no apologies. We have been without homeowner’s insurance for two-​and-​a-​half weeks and it seems they just don’t give a damn. Nice folks, but not in the trenches for you. Keep shopping.