Key Cycling

Key Cycling saved my @$$. I bought a bike on craigslist… what a mistake. After spending about $ 100 to fix it up on my own, I realized my $ 50 craigslist huffy was just not going to get me from point A to point B in time. I threw in the towel. My goal is to ride my bike about 9 miles to work everyday. After talking with Sergio and Pablo I understood that I needed something that will get me here quickly and comfortably. With no pressure at all, they recommended a few bikes within my budget, and went out of their way to help me pick the right bicycle for the job. I realized I had bought a Medium frame bike on craigslist and what I need is an XL. I was impressed with the fact that they new the specs of every bike I asked about (weight, brake system, top speed, suspension, etc.). The shop is well organized and has a wide variety of bikes and accessories. They even prepared the bike for me to ride home that same night within a few minutes. Adding Front and rear L.E.D. lights so I could see and be seen by cars. These guys really love what they do & care for their customers, and it shows from the moment you walk in the door.
Thanks Sergio, Pablo, and the Key Cycling team for hooking me up!!!

Rented a bike for the week as my primary transportation while vacationing on Key Biscayne. Got a flat tire while riding on the bike path just west on Virginia key, called the shop and the owner, Sergio, grabbed a replacement bike, hopped in his truck and came right over. Barely had time to appreciate the beach before I was back on the road! Excellent service.

I just read the two 1-​star reviews below and am really surprised because we had a fantastic experience with this shop. I called several times over a 1 month period before our vacation to south FL and every time the person who answered was always helpful. Not chatty, but polite and answered my questions.
When we arrived to rent bikes I explained that we wanted to rent at least 1 bike and 1 tow behind wagon for my husband and older daughter. The guy helping us (I think the owner) was confused about why we weren’t getting a bike for me and my younger daughter too, and I explained that I didn’t think we could fit it all in our rental car (a small SUV) and that we would have to try and rent bikes from Shark Valley where we were going. (We didn’t want to rent all the bikes Shark Valley because my older daughter was too big for the Shark Valley bike seats, and my very tall husband wanted a bike that actually fit him).
The guy then spent a very long time figuring out the best system for our family, including seats for both kids– no tow behind wagon. He knew the trail we were going to and assured us the kids would be happier in seats where they could see better (he was very right about that). He also helped us fit two bikes into our rental car so we wouldn’t have to arrive early to Shark Valley to secure a bike there. This was no small feat. We had to remove both wheels off both bikes so he gave us a tutorial on how to get the wheels back on. And he didn’t just do this in the store, he walked out to our car to make sure everything worked before actually charging us anything.
Then when signing the rental agreement he spotted us 15 minutes on the 24 hr return time, rounding to the next hour. We returned the bikes the next day exactly at the hour and he never even looked at his watch. I don’t know for sure but I think if we had been a few minutes after the hour he wouldn’t have charged us for another day.
The bikes themselves were fine, nothing to write home about but they were rentals after all so I wouldn’t expect first rate. They worked fine, had gears which was nice (the bikes at Shark Valley were just cruisers), comfy seats, and a very reasonable price. We were very happy with this shop and felt lucky to have ended up there, definitely recommend!

Rented two bikes from them and they were awesome! Very friendly and great bikes!

I needed a bike for my first triathlon and was recommended to Key Cycling by the fine folks at Mack Cycle. I called to inquire about available bikes and spoke with a salesman for about a minute about available bikes. When I called back five minutes later to reserve one, I got no answer. So I tried a couple more times. On the third try, suddenly the guy picks up the phone and screams, «I saw you calling! I’m busy! I’ll call you when I have time!» and slams the phone down … I’d avoid these guys. Total clowns.