Though Steve and Scott picked came to pick up my car in just 35 minutes, their joking was a bit unprofessional, furthermore we agreed they would move the car to the dealer the next business day early, Scott promised 7 am, after calling them 4 times that morning they finally started their trip to the dealer at noon. so the dealer was unable to diagnose and order parts for my Maserati until the day after which delayed my repair another day. They promised each time i called that they would hook up the car and get moving immediately. It seems to me they could care less when the car got there.