The Pet Motel

I was looking for a kennel for my pet Remy and came across The Pet Motel, so I decided choose The Pet Motel for Remy. He stayed from ⁸⁄₂₂ until 8/​/​25/​2014. I asked if I could see the inside of the premises, both Wendy and her husband declined this.
When we checked in I told Wendy (the owner) to please give Remy a bath before taking him home.
At first Wendy was very nice and she seemed like a person who loves animals. The first day she sent me a picture of Remy and he seemed scared. I wrote back — I hope that by tomorrow REMY will be much better.
Since I did not hear anything from anyone from The Pet Motel and decided to give them a call to find out how he was doing. Absolutely no answer. Finally, Lloyd I think he works in the office keeps giving me excuses-​Wendy had an emergency with her husband, Wendy had a doctor’s appointment.
So who is taking care of Remy?
Our vacation was ruined since we did not hear anything from The Pet Motel.
Finally she send us an e-​mail: I am not at the shop so you don’t need to keep calling. Pleeeeeease do not call. At least he is not in a cage like he would be anywhere else!
Well, that was why I choose the Pet Motel.
When we pickup Remy was dirty and smelly and no bath was giving to him.
I WILL NEVER — EVER WILL BRING BACK REMY TO THE PET MOTEL and told all our friends with pets of our experience.
They do not seem to be very caring when it comes to our pet/​family members.

Just a note to say thank you for babysitting our big baby, Fun Otto!
Lloyd and Ernie were great! They took things very seriously and then reported back that they’d nicknamed my dog ‘Fun Otto’.
We loved it!!! You made us feel like you were serious about his safety and well-​being but at the same time, gave him the best day of play he’d had in a while.
Your yard was fantastic. Lots of water, toys and trees — we appreciated everything.
One word of advice… charge more! Are you kidding me? A tourist like me would have paid you $ 30! You asked me for $ 15 and the next time would have been $ 10! He was there all day! I appreciated it, but your service is worth more.
Loved it!
Thanks again,

We dropped our puppy off for a few days to let her enjoy some time with other dogs and to give us a break since we live in a RV full time. The check in process was easy and she was anxious to go play.
We picked her up a few days later and she was absolutely wiped out. We joked she had just came back from a trip to doggy Vegas. Over the next two days, she slept like a cat, barely moving… exhausted from the fun.
The experience was positive but we were very disappointed to find her paw pads were mangled from the experience. I am disappointed they did not watch for this, surely other dogs paws must get damaged on the hot concrete.
The cost was reasonable and we would bring her back if in the area for only a day stay maximum.

Wendy and Ernie were extremely nice and accommodating! They are located right at the entrance to the Florida Keys, so if you’re headed to Islamorada for the day or to Key West for a weekend, they are on your way south! The prices were EXTREMELY reasonable, as compared to similar services here in Miami. The employees were professional and kind to my pup. They had a yard for the dogs to play and the building looked and smelled very clean. I highly recommend the Pet Motel! I suggest you use your GPS, because its easy to drive right past it. Also, if you want to get your pooch shampooed or trimmed up they had a groomer too, so you could take your trip and come back to a fresh new do.