So i went in about a month ago to rent a storage unit, and was told by a young man that there was none available. His attitude was about the same as someone that just wants to go back home and play his Xbox. I asked if there was a waiting list. I was informed that there was in fact a list, so I jotted down my name, phone number, and the different sizes that I was looking for, and left. Fast forward a month, Walk in today, same young gentleman as before, and thought to myself, «awe well, I’m already here, let see if they have something». I ask about available units. Young Xbox player says they have a 10×10 climate controlled, and also a 10×10 drive up. I’m wondering what happened to my name and number from a month ago. I ask to see the 10×10 drive up, and he hands me a key. I take a look at the unit, and I think it will work out. Back at the office, I tell«beautiful happy attitude buddy» that I will take the unit. He asks if I have a lock, which I told him that I did. He asked if I had a «circular lock» I said no, it’s just a master lock. I was then informed that I «had to have a circular lock» to which my response was, «What is the purpose of me HAVING to have a circular lock?’ Mr. Game systems only response was«it’s for security purposes» with no other explanation. After a banter back and forth about what the purpose of me buying their $ 10 lock, I finally gave in and told him to just go ahead and ring it up. I had a one month free coupon from renting a Uhaul which I presented to Marathon Gamer, and he informed me that the price per month is $ 154.95. I point to the sign hanging behind the desk, and also that paper he handed me(I will try to upload a picture) I noted that the unit is advertised as being $ 124.95. Mr. don’t sit too close to the TV(receipt says John so I will refer to him as «John») looks up and says prices have gone up. Ok so after all this, I grab my shiny new padlock, some boxes and tape and head over to my unit not realizing I had put the original lock back on my unit. Back in the office, John takes my «access card» that has my unit number on it and hands me a key. I ask, is this facility open 24 hours as your website advertises? John answers that it is open only during business hours which are M-Sat 7 – 6 and Sun 8 – 5. So, just to be clear, there is the $ 10 lock I bought, ALONG with their lock on my unit, the facility is NOT open 24 hours, and I am paying $ 30 more a month than advertised. The website and also the papers say the facility is open 24 hours. I did not bother asking Xbox John about this policy, as I figured I would get a response along the line of «Hours change» I believe this falls under the false advertisement clause, but as we all know, there is nothing I will do about it, because the hassle and time it takes to have this business straighten up its act, is more than it’s worth. I will take my free month, not put anything in my unit, and cancel after the month and look for another storage unit. Get some sleep John, you will feel better I promise.
Laurel C.
Évaluation du lieu : 1 Tavernier, FL
They are the worst at refunding money. Don’t rent!!!