Massage Maui

How do I give negative reviews???
Okay…first off I never actually had massage services from here… but here is what happened with my encounter with this so called masseuse establishment…
Made a couples massage to be on the beach and let the woman know on the phone we were on our honeymoon and it was our last day on the island so I wanted this to be really special.
My husband and I arrive and FIRST off the smell was terrible, a mixture between food and essential oils, the building décor is awful and far from a relaxing environment. SECOND there was a man who just finished with his massage and he is at the front desk trying to pay and leave. Super awkward encounter with him and the woman working there, about payment, a bunch of confusion ensued between them for over 5 minutes while we’re sitting right there having to watch and listen. THIRD another woman walks in, doesn’t even acknowledge us and walks in the back. She comes out and only asks if we need to use the restroom, which we did, however it was completely out of the building down a long walkway. When we get back the woman proceeds to try to show us to our masseuse room and I explain that I actually made a beachside couples massage. FORTH issue… she responds «oh you know that is extra?». Yes I do know that, that’s why I why I spoke to a woman yesterday and asked her all my questions and scheduled the beachside massage. FIFTH she says okay well we’re not set up for that it’s going to take 5 minutes extra to get that ready. She leaves and goes to the beach to set up. Then the woman who was behind the counter says «I’ve never done a beachside massage so I have no clue where I’m going». SIXTH issue… I try to explain to her that I’m not feeling very comfortable about the start of this experience… and she says to us in a super moody tone:
«I’ve been doing this for 30 years I know what I’m doing, I’ve just never worked at this location before so I just don’t know where to go, but I’ve been a masseuse for a long time, trust me I know what I’m doing.»
Okay…now we’re really not feeling relaxed with the tone she spoke to us in on top of everything else. I tell her we’re going to go somewhere else as we just aren’t feeling very comfortable, relaxed, welcomed, etc. She just says «are you sure?» «Um yes… sorry to waste your time.» I couldn’t run out of there fast enough.

Yes, the space is sub-​standard. Yes, there are outside influences that would be disturbing if you let it. Yes, there is laughter and some noise from the restaurant-​bar next door.
SO WHAT !! With therapists as good and tuned in as Stephanie L. and Ginger, it does NOT matter. They are 10 stars, so, if the facility is a 1 star, its worth my 5. Im not there for «serenity», Im there for BODY WORK. Both are superb! Any disturbance is easily tuned out with the expert touch of a great healer. If you need tranquility, go somewhere like Luana in Hana or pay $ 250 – 300 for a treatment at Travassa. If you want REAL muscle relief and body healing, both of these wonderful therapists come highly recommended. Get some earplugs or use earbuds for your music.

Heed the warnings! Or you’ll probably end up wishing you did. Worst massage experience I’ve ever encountered. $ 90 for 48min of crap. Not sure what kind of techniques were used but it felt more like a weird rub down. I don’t mean sensual or erotic rub down — so, men, don’t get excited. Not sure what was rubbed all over me but it sure wasn’t oils. Some kind of lotion. Even in bad experiences I always try to find some good… sadly,.I’ve got nothing.

While on vacation in Kihei we visited Massage Maui. The area seemed perfectly safe in my opinion, the actual «spa» is not the most fabulous. The staff however makes this place shine. Lisa was quick to call me back when initially setting up the appointment. We were greeted with champagne upon arrival. Our masseuses were Annetta and Jessica. The massage was fantastic! I had multiple spots that needed working on and Annetta was able to get out all my kinks! I was thoroughly impressed. I also had forgotten my wallet at the shop when I left, the ladies there called me to let me know and had my wallet placed securely behind the counter. Wonderful customer service!

Only reason I’m giving one is it is the lowest it will let you. This place is using valley isle day spa phone number and their ads… This place is not that in any way shape or form!
So I called this place based on an advertisement I see only to be then directed to massage Maui their new name i’m told it’s a little hole in the wall with spiderwebs crawling down the ceiling a canvas tarp splitting the room into to massage beds you have zero privacy curtains to the outside don’t even fully close so anyone walking by can see right in. Now the service that was received I have never ever in my 60 years of getting massages from numerous places had such a horrible horrible experience as I did there I felt like I had been ran over by a train any massage therapists that uses only their elbows to massage you isn’t a true therapist in my opinion If I could give negative start this place would certainly earned that. The cost was ridiculous for the service received. I truly believe it is false advertising when you look at the ad and what you see on the website and then you get the little hole in the wall. Beware save you money!

Gave 1 star because there wasnt a zero… if you are looking for an even decent massage/​spa experience… do not waste your time or money here! There is no restroom, there is NO PRIVACY, very small and not very clean space. There were 2 therapist that worked on 4 of us and each massage and wrap was completely different (including one of us walking out with mud still remaining all over her legs) there was no consistency but we were definitely charged the same. Neither introduced herself so we dont even know their names. The music was nice if you could hear it over the slamming of dishes coming from the restaurant next door. The noise from the sidewalk and street was also overwhelming… arent you supposed to relax during a massage? Well good luck with that. I have had many spa treatments all over and this is by far the worst experience ever… again DONT WASTE YOUR MONEY OR TIME… IF YOU SEE VALLEY ISLE DAY SPA WITH THE BEAUTIFUL INVITING WEBSITE AND BELIEVE THAT IS THE ONE YOU WILL BE GOING TO IT IS NOT. you will be redirected via phone to this horrible little place.

What other reviews say about the location is true, its pretty sad and made us quite nervous when we arrived. Luckily the lawn mower outside stopped as our massage started.
The massages for both me and my wife were excellent and we left feeling much better. But if you want a full spa experience with nice rooms, etc., this is not the place. If you feel good about just getting a good massage, as if someone came and did this in your hotel/​condo/​home, then this place is fine. They used oils and had good technique.
If you are alone and want plenty of privacy, then again this is not the place, as there is only a curtain separating their only two tables. Or maybe you’ll get lucky and no one else will be there when you get your massage.

Great massage from Jessica! It’s unfortunate she got double booked because I sure would have loved an hour and a half. She incorporated Lomi Lomi and Swedish techniques to really get the knots out.
An hour is usually $ 95 but I was lucky to receive the kama’aina (locals) discount.
Hopefully next time I’m back I can get the full hour and a half or try their out call service for a massage on the beach! Then I can give the place a full 5 stars!

My wife and I choose this place because it was steps away from our condo rental. We only had massages, so that’s all we can comment on. If you are looking for the 5 star massage at the Ritz with all the bells and whistles, then you will be disappointed. However, if you remember that you’re in Hawaii and here to relax, then you will enjoy your very well done massage. We had a great experience here. Great way to start our vacation.

Messed up my shoulder while on a business trip, and decided to see if these guys could do something to help before getting back on an airplane for a really long flight. Unfortunately, this turned out to be a very unprofessional business.
There is no dedicated receptionist, you talk to the person (who is very nice) in the nearby tourist center who texts on her phone to the owner, who evidently can’t be bothered to attend her own business or pay for a receptionist or therapists to remain on site. There were no therapists available, and after walking around the building, I was actually relieved. It’s a horrible location, in a really bad strip mall and with a lot of noise. Lastly, a half hour massage, priced at $ 50 – 55, is only 20 minutes! After reading the other reviews it sounds like I dodged a bullet…

No restroom on premises. In the rain I was told to use the one outside by the pool. Can’t speak for the services, as we didn’t stay. We know many great massage therapists who work in storefronts like this, but we felt like the vibe of the place was misrepresented in the brochure we got. We were looking for a spa experience…

Just got in from a long flight and had a great massage here, moderately priced.

What a train wreck. I left feeling more tense than before I went. Reception and the massage tables and everything else are all in one open room with hanging sheets as dividers, for starters. I could see the massage table behind the curtain next to mine, and during my massage someone entered the place and my massage therapist stepped out of my massage to greet the person who entered. I won’t even get into the god-​awful customer service I experienced from the owner. On top of it all, the prices are way higher than the vastly superior Hidden Spa in the Island Surf building on South Kihei Road. Avoid this joint!

Lots of bad reviews from people who seem very needy. My wife and I have gotten many massages, and this was right up there with the best. They massaged in ways and places I’ve never had massaged. who knew you could get knots in your wrist? They took the time to ask if you had problem areas, mine is my shoulders and back. She spent a good amount of time working out the knots and it felt great. My feet are also very sensitive which she found out fast, but nevertheless she took her time and continued carefully. Both ladies were very nice, and genuinely wanted us to have a good time which you dont always get. The location IS small, and close to the road but you should understand what that means before you book an appointment. Neither my wife or I had a problem with it. Overall we greatly enjoyed our 60 minute massages and would love to come back again

Got my dad a 90″ massage; he said it was nice and ok but has had better. The place is a little small and cramped. His review was just kinda mediocre. $ 140 for 90″ plus tip. I thought decently priced.

I’m only giving this one star because zero wasn’t an option. This was BY FAR the absolute worst «spa» treatment I’ve ever had. Let’s start off with the cons:
–No restroom in the facility (how can you be a «spa» with no restroom?)
–No separate private rooms, massage tables are separated by curtains and blocked off by folding screens.
— we booked the «chocolate madness» package but didn’t get a single drop of chocolate product used on us
— the «facial» was not 30 minutes, it was something I could have done at home by myself, in fact the massage therapist actually told me I could do it by myself
— no latte or mocha offered as advertised. Just a glass of water in a wine glass that had been sitting on the counter when we arrived
— noise from the restaurant and outside made it impossible to relax
— when I complained, the owner offered to make a «gift basket» of the products that were supposed to be used on us and said the latte that is usually offered didn’t happen because she had a family emergency and couldn’t get them so told me to call her from starbucks?!
— cobwebs on the ceiling
OVERALL … FALSE ADVERTISEMENT.
I WILL be contacting the BBB to report this.
Pros:
The worker was very nice. I would have paid for the massage, but $ 180 for a mediocre massage is a bit overpriced in such a ghetto location.
SAVE YOUR MONEY OR SPEND IT ELSEWHERE!

Visited April 2013
My mom and I were staying at this resort and we thought it was great that they had a «spa» on site. I would not consider this a spa. First, it is so unprofessional looking. It really is one big room, separated by a screen. I would not want to be almost naked on the table, knowing there is a stranger next to me who could peek through. It just felt uncomfortable; not how you want to feel at a spa. Also, this place shares a wall with the café next door. It was pretty loud and you could smell the food cooking. Anybody walking by outside, you could easily hear them talking.
We both got the pineapple express package. Express was definitely the right word for it. It felt extremely rushed, and the «massage» felt like a rub down with lotion. The scrub was really rough and abrasive. I’m pretty sure it was straight rock salt being rubbed on me. An actual scrub should not hurt when its being rubbed on you. Also, I told her I had a small sunburn spot on my shoulder, but that didn’t stop her from rubbing salt on it. Ouch!
Very disappointed in this place. Spend a little more money, and drive to another resort spa. This place is not worth it.

Very disappointed… SO I had booked an appointment for the Valley Isle Day Spa, which used to be this address:
847 S Kihei Rd #205
But when I called the usual number and booked my massage thinking I’d be at the same location at the end of the phone call, the lady said they had moved to a new location, which ended up being this «Maui Massage» location.
I had never been here before so I figured nothing to it, they just happened to move no big deal but when I got there… it was one big room with no separate massage rooms, no service and it was a complete downgrade from the Valley Isle Day Spa location that had just renovated with a changing room, waiting room, separate massage rooms, fresh water with pineapple. WHAT HAPPENED?
I just honestly felt like I was mislead from this business. The massage was just okay. and the noise from the restaurant next door and the cars on the highway as background noise was horrible. And in comparison to the original Valley Isle Day Spa location and amazing service, this was a complete downgrade for the money spent.
It obviously was a management/​proprietary issue but there was no explanation to me as their repeat customer. It felt like perhaps one owner or staff member kept the original phone number and client list but the new location and service was very disappointing…
I still need to look into the original address location to see if it’s still a spa but I just wanted to give a heads up to anyone else.
I’m sure there’s more to their business story but I am just basing it off of my experience and felt misguided as an original customer of Valley Isle Day Spa.
If anyone else knows what happened, please let me know.

If you think of a massage as the sounds of lawn mowers, traffic and massage therapists that show up 15 minutes late, this is the place for you.
I scheduled two massages for my wife and I on the first day of our anniversary trip, showed up and we were there 2 – 3 minutes before the nervous therapist introduced herself. She kept making excuses and finally put us in rooms, my wife went with the present therapist, I waited. and because the other person wasn’t there, she flitted back and forth between us.
The other therapist finally showed up +15 minutes late. She did a massage that only comes in second to the worst massage I have ever had. This is in part because she was late so no connection or asking if I had any trouble areas.
I ended leaving not much more relaxed than I arrived.
I think this is a problem when you hire contractors, who have no stake in your business.
Location not ideal
Massage therapist not ideal
Pick someplace else

My partner and I received a Gift Certificate for 2, one-​hour massages as part of a package deal we booked for our honeymoon through Condominium Rentals Hawaii.
Deanna and Stephanie were wonderful! They were both on-​time, very friendly, attentive to special need areas, pressure, etc.
The hour went by way too fast, and we walked out of there feeling very relaxed and happy with our massages!
Mahalo Massage Maui, Deanna and Stephanie!!!