Ali’i Resorts

While I booked my condo stay right thru the owner since I know him, he made all the reservations with Ali’i for me. When i got the reservation there were some instructions on calling Ali’i with some travel info. Kai answered the phone was very polite and talkative asking if I had anything planned while I was here. He let me know to call when I was leaving the car rental place and someone would meet me here at the condo. Michelle greeted me as I arrived and showed me around and made sure I didn’t have any questions before she left. I got a call the following morning to make sure everything was to my satisfaction and even to apologize for one of the bathroom lights being out and offering to come immediately fix it. I told them not to worry and just to fix it when my stay was over.
Everyone has been great to deal with and the views this place has is absolutely beautiful and it has been very relaxing. I will definitely stay here again.

I have used Alii Resorts before and was completely satisfied with the service and accommodations. However I am very disappointed on my last booking in Kihei, Maui — March 2015. They rented me a 2 bedroom ocean front unit that was expensive and looked great in the pictures however… upon arrival — the unit is in dire need of renos. The walls and ceiling are literally peeling away — falling apart. It was kind of gross. The doors to lanai are extremely difficult to open and close. The price for this unit is way out of line and Alii Resorts should either discount it or get it out of their pool of units. I will think twice about using them a third time.

This was our first time to Hawaii and it was for our 25^th anniversary. Ali’i Resorts made the booking process easy. When we landed at the airport they gave us a number to call to let them know we landed. When we arrived at our condo at Sugar Beach Resort they had someone in the unit to greet us and go over all the amenities and answer any questions we had. She also helped us schedule an in room massage for later in the week. They called half way through our stay to check on us and ensure everything was satisfactory and also gave us late checkout for free. This company has been very helpful and easy to work with and we would definitely recommend them.

We just booked for our stay coming up in March. Kai helped us. He was very professional, informative, and polite. This was the most pleasant customer service experience I’ve ever had. :) We will definitely tell everyone about Alii Resorts if ever they plan to come to Maui. I would use them again soley based on their customer service.

We have worked with Alii for 3 rentals now, and have had a marvelous experience and great vacation every single time. The proprieties have been perfect for us and the piece of mind I get from working with a reputable & personable company makes it easier to book from afar. Everyone I have dealt with from reservation staff to greetings at the condos has been wonderful. Even when we have needed to make changes, we have gotten friendly, helpful service. We were also surprised with fresh pineapple and wine during our stay. Nice!
I can’t even imagine staying in Maui without Alii.

Ali’i resorts provided me with the best customer service I think I have ever experienced. We were staying at the Wailea Elua Villages for a week while we got married there. I worked with three individual people who made this experience absolutely wonderful:
Booking – Raechelle was the woman I spoke with to book our stay. She was extremely knowledgeable and very helpful. We were trying to pinch pennies and I asked her about reducing the daily maid service to maid service only once during our stay. She was able to make this happen very quickly and reduce our price. She was extremely pleasant and willing to go above and beyond to accomodate us.
Checkin/​Checkout – Upon checkin we met with Kai in our room at the Elua Villages. He was very outgoing, showed us all of the bells and whistles of our unit. He even called once towards the end of our stay to make sure everything was going okay and if we needed any assistance checking out.
Follow-​Up – Now this I was absolutely not expecting! I received an email from Carnie asking if we had planned to come back in April 2013 to stay in the same unit as they like to make sure return visitors get first priority. They had another customer inquiring about the same dates and she wanted to check with us first. I greatly appreciated this as this date will be our 1^st wedding anniversary. Unfortunately, we weren’t ready to plan our anniversary yet so we told Carnie to go ahead and offer it to her customers. However, I was absolutely BLOWN AWAY that they even offered.
Unit #307 at the Elua Villages was EXTREMELY clean and spacious. It was one of the nicer units in the complex and we absolutely loved it. There were 4 people staying in the unit and it was the perfect amount of space. NOT cramped at all. There were absolutely no bugs (or any dirt for that matter) in the unit.
Like I said, I was extremely impressed with Ali’i Resorts, I would absolutely go with them again when I am vacationing in Maui in the future!