Maui Pose Photography

Reached out to Brittany as one photographer to another, and we came to an agreement of having her shoot me and give me the raw photos after the shoot– she shot in jpeg. Getting a hold of her has been tough, to say the least. After again agreeing for a partial refund, her continuous promises have yielded excuse after excuse to the point where I am giving up and contacting the proper fraud channels. She has potential to be great since she is an above average photographer, but her lack of professionalism and customer service will keep her near the bottom. Avoid her and ask a local hotel for recommendations for photographers, and check their resumes.

****PLEASE STEER CLEAR OF THIS PHOTOGRAPHER****
I’ve saw some good reviews from this photographer on Google Reviews which was one of the reasons I went with Maui Pose Photography but my wife and I had one of the WORST experiences ever with Brittany.
We had our family portraits taken by Brittany and from the beginning she didn’t follow through on any of things we asked of her from the location of where we wanted shoot, the background we wanted in our photos to getting all of our photos.
Being that we were only in Maui for a short time Brittany promised us that she’d have our photos ready in a few days but didn’t give us the final CD until the very last day of our trip. Because we didn’t have laptops and had already checked out of our hotel we weren’t able to review the photos. Upon our return back to the mainland and reviewing the photos we found out she didn’t give us all the photos.
We immediately contacted her and found out that she gave us the wrong CD. Brittany said she would email us with the right photos, but after waiting a few days she didn’t send us anything.
We tried her multiple times via email, text, phone calls and voicemails but she flat out simply didn’t respond to us anymore.
We honestly felt like we had been duped. She took our money then gave us the wrong photos and simply decided to ignore us.
The disheartening thing is that these were our family photos for our 2yr old and 8mth old daughters first time in Maui. Needless to say these photos meant a lot to us and now we don’t have most of the photos Brittany took.
Looking back now, I’m shooting myself in the foot for not catching on to Brittany earlier. She told us many things over the phone that she would do additional for us (which we believe she said just to earn our business) and when we met with her it was completely opposite of what she told us. These should have been red flags from the start.
My wife and I really don’t know what to do, she’s in Maui and were in California and she completely stop responding to us. Took our money then ran. Not sure if I have any recourse here.
I’m really sad about this whole experience and I hope and pray no other family has to go through what we did. Again, please stay away from Maui Pose Photography, there are plenty of trustworthy photographers on Maui.