We enjoyed a full week on Maui staying at Makena Surf,(unit F-305, I believe.) I was a bit concerned at first being on the top floor, hauling luggage up and down but the unit was exceptional. The most spectacular view, every need and want covered and provided made this an easy and comfortable trip. Having enjoyed ourselves with peace and quiet, amazing grounds and ammenities I can’t imagine going anywhere else. We had a few glitches with the cable service but Roxanne and her organized staff there wasted no time correcting it. Her attention to detail, thoughtfulness and anticipation of guests needs was spot on. Thank You and blessings to everyone at Makena Surf!
Joshua L.
Évaluation du lieu : 1 Dallas, TX
Horrible customer service. We called to let them know that the air conditioning was out in our unit and they actually called back leaving a message saying someone would be here on Monday between 2&4. That’s ridiculous… It’s Friday and I’m supposed to deal with this until Mon afternoon. Completely ridiculous considering we paid to have air conditioning in our unit.
JoAnn B.
Évaluation du lieu : 5 Ventura, CA
They handled our past 2 stays at the Kapalua Bay Villa 21G4 in professional and stress free manner. They were quick to respond to any questions and were friendly to deal with. In all fairness, the bulk of the kudos go to the owners of that particular Villa, who obviously take great care of their home, but Maui Rental Group is sooooo much better than prior rental agencies. Mahalo and would highly recommend!