Enterprise Rent-A-Car

Devon has the worst customer service out of any business I have ever come accross. This whole company tries to put you in vehicles that do not fit your policy in order to get you to come out of pocket.
Devon set me up in a car that was two levels higher than what my policy was set up to pay for. He told me that I could swap out the car for one that fit my policy. I drove away with a car that cost out of my pocket because DEVON told me to call back at 530 pm because he will have 2 cars returned that fit my policy.
I called back at exactly 530 and DEVON proceeds to tell me he recieved 2 cars in returns but he can’t rent them to me because they need to take them to get oil changes.
So the next morning. Not even dealing with this particular branch anymore I call the w s young branch. I am told they have standard vehicles. I get to the place and they tell me they do not have any. Now I take it upon myself to go to the airport branch. I get a car from them. And now the gas is lower than when I got it. Of course because I’m driving all over town.
Now it’s time to turn in the vehicles. I’m now dealing with DEVON again. so as I know my gas was lower on the first vehicle I fill it all the way up. now DEVON is trying to charge me for the day of the first vehicle which he said I wasn’t responsible for if I got it swapped out.
He puts me on hold for 8 mins, then when he gets back on the phone he charges me for the day. And for the gas for the vehicle.

My insurance reserved an economy car through enterprise, when I went to pick it up I was told there was no reservation. No problem, mistakes due happen. I don’t know who’s mistake it was but I got it fixed after w few hours. Enterprise (this location specifically) didn’t have an economy car which is what is covered and offered me a mid-​size SUV. They DID NOT explain to me that I would have an out of pocket expense, instead they made it seem like it would be waived. They pulled the «Since we’re about the customer spill.» I’ve called for the past 3 days now to see if they had an economy car available (like they instructed) still nothing. While on the phone I was referred to as «ma’am» and asked if my husband was Lance. I corrected DEVON (no last name given) that I was a man, more specifically I was Lance, and he continued to refer to me as «ma’am». This place is god awful and unfortunately I cannot switch rental companies. I will NEVER rent a vehicle from this location, nor will I ever rent from enterprise again. This location has left me with a horrible experience and has given the franchise a big black eye.

I Dropped my car off for repair @ 9am had reservation for 930am been waiting in the office for 2 hours while my car «gets here». Here’s the the kicker two people who showed up after me got their vehicles, is it cause my age I’m young but that’s no excuse to waste my time… terrible… Update peep this is what I waited for during «cleaning»

I called before making my reservation & was assured there was a compact vehicle available. Turns out, when I showed up at 2pm, there wasn’t any. The rep was nice & reassured me a vehicle would DEFINITELY be available if I came back at 5pm. So… I did. There was a different person at the front desk and no vehicle for me. He suggested I take an SUV since it was the only available vehicle but I had to pay the difference. Ridiculous. Of course, calling the customer service number got me only a machine to talk to.