Homesmart

I am writing this review based on phone calls made to my place of business. I am not a customer of theirs, not will I ever be. I am the customer service manager at a company and one of the girls owed Home Smart some money. I received several phone calls from Chris with Home Smart and finally let him know that he would need to find another way of contacting the person he was trying to reach since he was interrupting normal business. Chris was extremely rude asking to talk to the CEO of my company because I would not take his phone calls anymore (four or five in one morning!). I had his number blocked but I am sure he will continue to call. Basically I think you can judge a lot about a company on how they treat people and I would never consider doing business with a company that would condone this unprofessional behavior. Don’t use Home Smart, they will harass you at your job!

Welp here is my Unilocal review for the company. I went to homesmart because my friend refers me to that company. I gave my information like my contact number and address EVERYTHING they require. So yep signed my agreement on the black friday for 2 tvs for the price of one plus the tv stand. I left as a Happy customer the lady assisted me greatly! I have 2 jobs so i couldn’t set a delivery date, yet i made my payments ahead of time on the black Friday and December 5^th (yet no tv) so i scheduled for them to deliver the items at 600pm on Tuesday December 8^th. I called them to confirm the delivery and everything early in the morning because i like things to be clear. 6:00pm came and no tv no nothing… I called about 6:50 pm a guy answered the phone saying they guys left to deliver the items i said ohhh okay i am at the property waiting! Its almost 8:00pm and no tv no nothing so i called the store and wonder what was going on!!! And the guy answered saying they called me and the number was no good. He made me feel like if i lied as a person and obviously tired and hungry waiting on the items i got mad like any customer. Somehow they had the wrong number from a different state 903 i had my cel 254 since 2002. I made a suggestion that i shouldn’t gone to the store in the first place and the guy said i was right and hung up on me. That’s not a way to treat a customer if your in retail market. Yet i want the items because it was a good deal and i don’t wanna lose the gain the offer yet the guy lost me as a customer and consumer. I had to report to the main office because i work in retail my self and that’s a no no to a consumer in the retail marketing ! Ps the guy needs more customer service skills training and a smile. Rant over

I’m not a fan of furniture shopping because everything could be a huge hit or a huge miss. This furniture store is located in the same plaza as Chau’s & OMart. The store was jammed packed when I came in. There was hardly a walkway for you to walk in. Maybe it was a day they received their shipment so I gave them the benefit of the doubt. For what it was, I thought a few items were slightly overpriced but it’s like a lease to own type of thing. You make a payment every month until you pay it off. Customer service was good & although I didn’t quite walk out with anything, I will be keeping this place in mind when I make my final decisions.