Independence Place Apartments

SOLDIERS BEWARE!!!
I just moved out today and I couldn’t be more relieved. To sum up the apartments in one word — GHETTO! To sum up the staff in one word — INCOMPETENT!
I will be filing a complaint with the Better Business Bureau. This is no surprise to this complex, since they have a few other complaints filed with the BBB.
I strongly suggest you look elsewhere. I know it’s convenient to post, but the clientele there are ghetto (they drive around with music «bumping», and they even have some idiots on motorcycles that actually cruise the complex). There are better places around for equal (or less) prices.
My Jeep was damaged while living there. The incompetent staff DID NOTHING!
LOOK ELSEWHERE! ESPECIALLY SOLDIERS!

I would give the Place 5 stars, but some of the tenants are messy, disrespectful, and ruin the niceness. To be fair, I’m very picky and I own homes in other places. It’s been a decade since I’ve lived in a rental community.
The staff = 5 STARS! Very friendly & personable like real neighbors ought to be, but better. They remember my name, but aren’t nosy. Great job!
Value = 5 Stars! I don’t use a wireless router. I just plug my Smart TV directly into the free Internet and stream NETFLIX! Cable is FREE, but you have to go get the box from Time Warner. Electricity is included too! The washer & dryer is in my apartment and again, FREE! I even saved $ 200 one month for referring a friend.
Never had any issues with parking or crime. My only complaint has been that there isn’t covered parking on all sides of the building. If there would have been covered parking on my side of the building, I would have paid the $ 20 for it.
I use the 24hr gym regularly. They have improved some of the equipment since I’ve been here. There is free wifi, so I stream Pandora while I workout without using my data.
The one time that I called maintenance, they came right up within 10 minutes. Problem solved that visit. Nothing else ever broke.
They email my one bill a month & I pay it with my phone! No hassles!
Location has been very convenient for me. I leave before the morning PT rush, so I didn’t have the wait.
If I ever have to come back to Fort Hood, I’ll stay here again.

So after settling my bill at he office, in full, before I left, and verifying that was all I owed with the agent there, I get a call from a collection agency saying I owe them money, 18 months after moving out. This happened without any notice from IP-​K. No phone calls, emails or mail to say that I was delinquent for a month’s rent. They are liars, sharks, incompetent and unprofessional. Given my tight spot on getting orders and reporting they could have cut me a deal for a half month, or cut me some slack based upon my situation on having 20 days to PCS. The bottom line is they don’t care, they just want all the money they can milk out of you. They are out to rob soldiers of as much money as possible. It turns out that even though I gave them as much notice as possible, they are allowed to charge me for the next month’s rent. Do not trade the convenience of living there for the headache that will follow. It’s not very convenient anyways because it will take a half hour to get on post during peak hours from that location, especially during PT. Save yourself time, money and frustration and go someplace else.

Since I extended my contract for another six months, I expected the month to month charges of two hundred dollars removed. It has been a hassle to say the least. I have emailed them every bill period, walked in personally and spoke with the management which they said they were sorry, they had a mixed up on all the extended contract and they removed the charges. Now the charges are back on and this would be the the last two months before my contract is up again. Dealing with the same issues for four months is a waste of time. This review is reflective or the service, but the location is great if your going to the local college and it is 5 minutes from Ft. Hood Clearcreek gate. Amenities include a swimming pool, workout station, and basketball court.

Moved here in Sept, I’ll be glad when I leave next month. It started out fine at first but it’s another lease full of broken promises. I’ve lived in plenty of rentals over the years, it’s sad to say this one rates as 2^nd worst
Information on the website and here is misleading and photos are outdated. Computer lab is non-​existent and gym is full of broken equipment (plus no A/​C at current). «Gated access» means there is a gate there, but doesn’t mean it works. «Outdoor grills» in designated areas; otherwise you get a monetary fine. «Easy access to Highway 190»; yes 190 is right up the street, but depending on what hour you’re driving to it, it may take you 30 – 45 minutes to reach it due to traffic. The «free HBO» included with the cable package lasted 2 months after move in. $ 20/​month for basic cable, which requires renting a digital converter box to watch.
I chose IP out of proximity to Ft Hood and that it was not in a busy part of town. Rent and amenities are not much better than Brookside or Arbors. Rent collection process is pulling teeth. I received a notice about delinquency after just paying rent. After confirming the check cleared my account I spoke to the office. Turns out my bank read the check wrong and shorted them a whopping 6 cents. Request to roll over to next month was denied and they actually made me either go pay $ 3 for a 6 cent money order or cut them a check for 6 cents.
The office staff appears pretty friendly, courteous, helpful. But this doesn’t apply to all. The maintenance guys were more interested in badgering me about my trailer hitch on my truck extending over the curb, than they were concerned about fixing a leak in my ceiling (two months before it was even fixed and did not clean up the mess they made). There is no concern about fixing the small stream building a layer of slippery slime over the sidewalk by the pool steps. I’ve almost slipped on it countless times, and a friend’s son slipped and knocked his head on the steps (trip to ER and concussion). The response by management? Throw some road cones on it. But there is always time for smoke break gatherings at the office, but getting something fixed is an act of Congress. I’m also still waiting to see if someone cleans the massive growing pile of bird droppings growing on the stairwell of my building (told staff about weeks ago). If I could describe the general attitude of many (but not all) of the complex staff, I’d say «apathetic.» Troubles of tenants seem so trivial when you don’t actually live here; it seems to justify the «out of sight, out of mind» attitude here. I think over half the people who are employed here hate their job — AND IT SHOWS. What is so hard to understand about the concept of working where people live?
The pool. Was out of commission most of the time I was here, but ready just in time for summer. The gas grill has been broken since move-​in. Lot of equipment around the pool is pretty worn out (in their defense, there are a handful of terrible tenants that don’t care about property that doesn’t belong to them in addition to the people who don’t live there that show up to use the pool).
Lease says that quiet hours are after 10pm and go until 8am, but the staff will leave the pool open for anyone (it’s not uncommon to hear people being loud in the pool after midnight – if you are buddies with one of the groundskeepers, he will let you do whatever). But they won’t hesitate to crank up the outside speakers during morning hours, so everyone who is still asleep can wake up to the craptastic 20-​song mix of Pitbull, Hanson, and Katy Perry, that is on repeat for the entire day. It’s a good day if someone remembers to actually turn it off after they leave, otherwise you get to hear it all night. It gets left on full blast during rainstorms, y’know in case anyone at the pool wants to jam to «Mmmbop» during a tropical storm. There is no courtesy officer or after hours contact. It’s not much different during business hours. I’ve tried calling during office hours, or actually been standing in the office listening to the phone just ring when there are several people there. The number listed on their website hangs up automatically after 5 rings. Lacks a rigorous screening process for applicants to keep the place drama-​free.
I’ve stayed in 1-​bedroom units equivalent or better in terms of space, floorplan setup, and extras, but at least $ 200-​$ 300 cheaper. What I’ve gone through here seemed like way more hassle than it was actually worth. Nearly $ 1200/​month for a 1-​bedroom unit (including utilities, water, trash, rental furniture, W/​D, etc) seems like a pretty good deal. Renting the furniture is ok, but you’re likely to end up needing to see a chiropractor soon after sleeping on the dorm style twin bed you get. Correctional facilities have better.
If you plan on being around here 12 months or less, you’re better off finding a house or place to rent around here than taking your chances here.

Live here for over 4 months. Staff lacks in their work! I’ll be calling like crazy to the office but no one answer, when I walk in I’ll see staff just browsing the internet, like what, are you kidding me!!! I don’t know why management is not hiring the right people! Maintenance sucks too! When I was living in liberty village maintenance arrive within 10 to 15 min but here, no, you have to wait days!!! The only thing that I love about this place is the wonderful neighbors, fitness center and the pool!

Moved in in October and just resigned my lease. Great staff, cheap, clean, nobody bothers me if I don’t want them to, friendly enough neighbors.
The staff is great at keeping you informed and staying out of your hair, which is a tough balance.

The best word to describe this community is «Awesome.» I have lived in Independence Place for over seven months and was a little apprehensive prior to arriving here because of the resort/​dorm style setting. But as soon as I walked into the reception office I wanted to stay here. Lets start out with the apartments they are all furnished and meet most of all the requirements needed for those undercover kitchen chiefs. The price ranges on what kind of living arrangement you wish to live in; shared living or on your own. Electrical, Internet, water, trash and basic cable with hbo are included in the rent (with the option to upgrade your internet and cable). The area and pool is very clean and kept at a high standard, with the concern of the community always in mind, so some area may be closed due to issues that are quickly resolved. The tenants are comprised of families, students, military service members and various professional workers and In my seven months of living here I have only had one issue concerning another tenant and it was resolved immediately. The ground maintenance staff; I had two things that need attention when I first arrived to my apartment and when the worked order was submitted the issues was fixed within the next two hours and in less than 20 mins. The reception staff in my opinion is ranked as one of the most professional and friendly, who have a genuine appreciation or concern for your experience in the community. I would recommend this place to anyone who wants to live comfortably. The community is GATED and minutes away from Ft Hood, reducing the time need to get into the installation. Everyone’s experience my vary but you get what you pay for here in Killeen Independence is top notch community and then some. Thank you!

This place is a GREAT place for couples just starting off. My wife and I moved in almost two years ago and didn’t have any furniture so having it pre-​furnished allowed us to slowly but everything we need for an apartment. Obviously the rent is higher here than most but that’s because it includes water, electricity, cable, Internet, and trash. If you add all of that in it basically evens out to most of the decent apartments around here. I’ve had a couple of maintenance issues such as my AC being broken but they worked so hard even after hours some days trying to get it working and they were really efficient at getting it up and running again. It seems every time I have any minor issue they have it fixed by the time I get home from work. I will be moving out soon to PCS but will miss the nice pool area, gym, and friendly staff. I would recommend these apartments to everyone it’s a nice, safe, gated complex that you can feel safe in.