Isbell Property

I am surprised with all the negative reviews. They have been looking over my home in Killeen for over 5 years now. They actually saved me from a terrible manager (Remax in Cove). They even saved me thousands recently when they advised all owners to get their roofs checked out after a bad hail storm. I had so much damage that I needed to file a claim for a new roof. If they never told me I would have found out later and would have paid thousands. They always answer my emails promptly and I can not be happier with them. I dealt with three different managers in the area and Isbell are the best. They really take care of you and look out for your property as if it’s their own.

I was SHOCKED… I actually purchased my home through Josh Isbell and then when work sent me to California I decided to use Isbell Property Management to lease my home. They leased it for 3 years and I was more then happy when I moved back that my house was still in great shape. Very Pleased…

Josh Isbell took care of my property and was reasonable with the move out process ensuring my property was returned to me in good condition.

With having little time to move and not many options, I came here. Although Bridgette was pretty helpful during my search for an affordable place to live and very nice during my the terms of my lease, the wife of the owner, Verna, was a nightmare. I was kind, respectful and have a clean rental history with steady income. That did not stop her from being rude. It’s almost as if she expects the worst from every tenant. Not a good way to run a business. She would announce from her back desk my financial information to assist Bridgette in completing my paperwork, (ex. She can’t afford it by herself! I’ve been burned before!) answer the phone as if it was the LAST thing on earth she’d rather be doing, and would talk to me as if I was a child. She never addressed me when I walked in the door. Her overall demeanor was deplorable. I was NEVER late on rent, and even gave TWO months notice when it was time to move. The inspector that came before move out asked if I had a professional clean the place because it was immaculate. I replied no, but appreciated the compliment. He stated he saw no reason why I shouldn’t get my safety deposit back. Well, that didn’t happen! The Isbells nickel and dimed me. And after I thought the nightmare was over, I received a water bill for the last month of my lease. It was about 300.00. The kicker, is that I had been living in my new place of residence for that month. never before had my water bill been more than $ 75.00 or so. The only water used was to have the carpets cleaned. Other than that, I had turned the faucets off. After being bounced back and forth between the utility department and Isbell, both placing blame on the other, it was determined by the Utility department that the leak was from the property. Do you think Isbell paid it? NO! Not even so much as an apology. The said the property owner was NOT going to take care of it, and neither were they. Look elsewhere and learn from my mistake. Don trust them with your money or your real estate.

Never again will I rent from Isbell Property.
When we moved in, the place was in pretty poor condition. There were stains on the carpet. There were patches of wall that had clearly been hastily replaced so the wall was warped. The carpet seemed to have been torn up in one section and was replaced by a patch of carpet where it likely would have been proper to replace the carpet. There were marks on the linoleum tile. I suppose for what we were paying for the place, we really couldn’t complain too much. Still, it looked like the place could have been kept in better repair, or at least that it was properly cleaned up and prepared for the next resident.
Maintenance with their company was horrible. When we moved in we had a problem with our front door knob. It took them five months to finally get in and replace it, and at that point it was a severe safety hazard. Were there a fire or other emergency, the door would have been difficult to open at best. The knob tended to come off in your hand. Our work order for the door bell that didn’t work actually got taken care of before the work order for the door knob was seen to. The doorbell was broken for about four months before they finally sent someone out to look at it. We also put in a work order for our air conditioner to be fixed. Three weeks later, cooking in an apartment that was over 90 degrees every day (we actually had to stay with friends who had working AC) the unit was finally replaced after the building was sold. The only thing we were offered was to move into the apartment next door, which would have meant everyone taking time off of work to see to the move, and we were offered absolutely no compensation. There was also a fire at the apartment that the fire marshal determined to be caused by dry rot in the wood of the front porch. Isbell Property originally wanted us to give them our renter’s insurance policy number so they could make the claim against that. I have since found out that to do so would have been fraud. When we refused, they attempted to pin the cost for the emergency repairs to the porch on my family, stating that we caused the damages to the apartment even before the fire marshal’s report had been delivered. I had to request to speak to the fire marshal myself to get the information, and the new owner of the property confirmed that the cause of the damage was assessed to be dry rot, and therefore not the tenant’s responsibility at all.
With poor maintenance response times and their shady attempts to push expenses on us that we should not have been required to pay, I would not recommend this company to anyone. In my experience, they are the definition of a slumlord.