Verizon Wireless

Jason was a huge help. Great customer service. He even went the extra mile to install the accessories on my phone. Much appreciated

They are terrible! Busy all the time and the sales ppl take forever with every customer. You are put on a wait list and even minor things like changing your plan take FOREVER. I recommend going in right when they open or something bc if not get ready to wait. On top of taking a long time they don’t have the best customer service or edict.

I wanted to make adjustments to my plan and Google the closest corporate store after having problems with an authorized dealer. They were super friendly and went above and beyond what I expected. They kept me as a customer. Thank you!

The manager at this store has poor customer service. I stopped in a this location to purchase a couple of phone’s, I waited for about 15 – 20 minutes then the manager called my name. I explained to her I wanted to change plans and I wanted to purchase 2 phones. I wanted a 64gb ans 32gb iPhone 5s, another store told me about a new plan verizon was offering and I wanted to upgrade. The manager started to explain the plan to me and I got a call, I answered it and explained to my mother I would call her back I was at the store. I heard the store manager say she was gonna help the next customer. So I watched her as she helped the next customer, another employee walks up to her and asks her a question, then she helps another customer. She finally walks back to me and I ask her why she left me waiting that I had been waiting for her and she couldn’t wait a few seconds for me to tell my mother I was busy. The manager told me it’s not her job to help customers but she just wanted to help out, she can’t be in more than one place at a time and if there were 1000 more of her it would be perfect. Really??? I’m sure this company would go out of business if there were more of her. I am also in retail and I manage my store, I don’t treat anyone like that. I was disappointed because I wanted a new phone but became upset after she walked away a second time and waiting for another 15 minutes. I don’t know how much longer I would’ve waited for her if I would’ve stuck around. But a place with bad customer service doesn’t deserve my money, I regret that I didn’t order the cell phone from the man that I had talked to in the first place. At least he had a great attitude and even had his boss one the phone with me trying to make a sale happen. I just didn’t want to wait for 3 – 5 business days for my phone so I chose to go to a verizon store in town.