Kiehl’s Since 1851

One of the best Kiehl’s locations I’ve ever visited. The customer service is just exceptional. Staff literally dropped their housekeeping activities just to help a customer, and assisting me to ensure their products are used correctly and routinely. I applaud the dedication and integrity of their work. I was not «forced» to buy products and offered an ample amount of samples to try and see the effectiveness. I have visited other Kiehl’s stores before, but this location definitely encourages me to visit again and trust their products. That customer confidence will certainly enable me to purchase either from this store or online. Keep up the good work!!!

About a year ago, I was strolling by the Center City store and decided to pop in. I had been having skin woes, including some acne issues for over a year. No matter what I tried, I couldn’t get rid of it. I felt I needed a whole new régime. The gentleman working here, Tom, if my memory serves me right, listened to everything I had to say about my skin… what was happening, what I wanted, how my skin felt, etc. He was very patient. He tried things on my hands, and if I didn’t like the way it felt, he would try something else. He took the time to really help me. In the end, I walked out with a few basics to get me started, and some generous samples, too. Within a couple of days, my face felt so much better, and within a couple of weeks, my face was 90% clear.
I don’t get downtown too often, so the KOP location is my go-​to store when I need a refill or just want to try something new. I’m usually here once a month. Everyone who works here is so helpful and patient, and they are always generous with samples. I have built up quite a Kiehl’s collection and my skin is great, except for the occasional breakout. I will never let any other products touch my skin!!! The great thing is, you can get by with just a few of the basics, or collect a treasure trove of products to choose from. I have loved every single product I’ve tried! They keep track of your purchases in case you can’t remember something specific when you’re there, or if you need to return/​exchange something without the receipt. Returns and exchanges are super easy! And don’t forget to keep your empty bottles. If you bring 10 of them back, you get a free full-​size item. Thanks Kiehl’s for being so awesome!