Sephora

Typical sephora but my most recent visit was awful. I understand customer service but I was literally fending off sales associates every 5 seconds. It was so annoying. I wouldn’t even move I’d be standing in one spot and kept being approached by associates. Idk if they had too many people working but I literally left and went to nordstrom to buy my makeup because I couldn’t get anything done. I also have continously been matched incorrectly for skin products and am always given the lightest products which make me look like a ghost when I am not that pale. I really question the training these associates go through. I guess that’s what you’d expect from salespeople who look like clowns because they overcake their makeup. Ive visited this location before and the sales people at the register also do not know how to do typical transactions like returns — it’s always a HUGE hassle and they say it’s «policy» or «how their system works» …does that mean they exclusively have a different system than EVERY other sephora? Avoid if possible.

I hate going all the way out to KOP for makeup but sometimes it just can’t be helped. The small Sephora setup in JC Penny is great, though. They have all the essentials and it’s not as crowded as the larger store.
I stopped in just yesterday to get some new foundation. The woman there helped me match my shade and asked me lots of questions about my skincare routine in order to help me out, which was great because I’m a CAD tech, not a makeup artist, and I have no idea what I’m doing. We tried out some great moisturizers and primers and foundations, and although I couldn’t afford to buy them all right then, I’ll probably go back and pick up some of those products. The woman at the store even gave me some samples, and wrote down what they all were so I could stop in and grab them later. Awesome!
I wish I could remember her name, honestly. I need to elaborate on her for a minute. She was the only one running the place and flawlessly helped me address my skin care and makeup needs while simultaneously answering questions from other shoppers and helping them find things — amazing. Working in retail is brutal, and I respect retail workers, and this woman went above and beyond. I walked out with a great foundation and the last bottle of Urban Decay All Nighter spray.
Totally worth the slow trip to KOP during rush hour traffic. Thanks for all the help!

KOP Sephora way to step your game up! I’m greeted before I even walk through the doors now. So much merchandise, so little time. This is hands down the best Sephora around (Ardmore has a great spot but it’s filled with nada — what a disappointment!). Now only if we can talk about expanding the store… Does the mall really need a Justice anyway?

UGH! I think I might have to break up with Sephora after this experience. I shop at Sephora a lot, almost embarrassingly so. So when I saw that this store had beauty classes I signed up for the Correct&Color class with the quickness. What could be better than playing in makeup you don’t have to pay for? I got confirmation the day before via email that I was still enrolled in the class, but much to my surprise when I showed up at Sephora for the class, they informed me that they had given my seat away and therefore didn’t have a chair for me. Umm… what? Scuse me? «Why yes» the sales associate said, «we called to confirm your attendance and you didn’t answer or call back so we gave your seat away.» Y’all, I have 0 missed calls from this Sephora and nary a voicemail either, because I would’ve surely called them back. Besides if they had un-​enrolled me I would’ve gotten an email confirmation of this, but I didn’t. I got a confirmation that I was still enrolled 24hrs before the class. I’m not the type to make a scene at store so I just left. Literally 5 minutes after I leave the store I get an email from the Sephora saying that «due to unforeseen circumstances» I had been un-​enrolled from the class. That would have been really nice to know before I drove 30 minutes and woke up early on a weekend to come to this class. My guess is that the associate I talked to un-​enrolled me while I was in the store instead of before they gave my seat away. For this extremely terrible and unprofessional customer service Sephora at KOP you get 0 stars, but Unilocal made me give you one to write a review.
Aside from this incident, the other times I’ve come here I’ve been improperly matched for many make up products. The sales associates seem to have difficulty working with darker complexions. FYI for the melanin rich just try and find a person of color to help you or just take a picture of yourself with your phone with flash to make sure it looks good before you purchase. Another option is to just ask for samples I think you can get 3 samples from each department (Beauty, Fragrance, and Skincare).

Im a big big fan of sephora. I shop there so often that I became a VIB rouge. However, I hate to shop at the store itself because they seldom have friendly workers. The cashier, heather? was not trained and was rude. I purchased a perfume and she forgot to ask me for a beauty insider card. When I asked her do you need my email address or phone number? She asked the cashier next to her and told me to come to the side. I followed her and she told me to call 800# to redeem the points. Like seriously? Why do I have to take my time to call 800 number because you dont know how to do your job right? I get that people all make mistakes and I dont really mind about few points but the fact that she never said sorry frustrated me. Sephora needs to train their workers better if they want to keep their offline stores.

I have visited this Sephora a countless number of times and am pleased with every single visit. All of the sales associates are so friendly and willing to engage with customers. Someone is always excited to help me look at whatever I am looking for and do their best to answer all my questions. This is such a huge store with so many great brands and products so I heavily rely on the sales associates to make recommendations which they are always willing to do! Great store and lovely people!

As much as I like this store because of its product selection, it has the least helpful associates. Every time I go there I’m ignored and don’t get help till I’m checking out at the register. If you walk in with kids in a stroller be prepared, it’s almost impossible to get help or get around the store because of all the displays and people. I have bought multiple products here that were used already which grosses me out. I will now go in to look at products and buy them online. It’s a shame because I love Sephora!

I always get greeted and asked if I need help within second of coming inside. Sometimes they ask you if you need help a little too much actually. The staff is always very helpful, knowledgeable and most of them are talented at doing makeup as well. I get most of my makeup from Sephora stores. They have a very wide range of high quality products for every type of person from the minimalist mother to the wild child of the family. I can almost always find what I’m looking for and plus some. I love that beauty insider gives you free samples. Attractive staff.

I was approached 3 times about not testing a product with the mascara wand (which was a rubber wand I had cleaned off thoroughly with alcohol numerous times — I’m a nurse, I know about infection control). Even after I switched to the disposable wand after the first time I was approached which I had IN MY HAND and was using I was spoken to like a misbehaving 5 year old. Teenagers come in that store and it’s a free for all and I get talked down to? No thank you. Sadly, this isn’t the first time I’ve received subpar customer service here. Ulta it is.

I have to agree with the majority here. I love looking around and they have a great selection but the customer service simply sucks. I went in for a foundation, I wanted to order it online but I wasn’t sure which shade to buy. It wasn’t busy in the store, and 3 employees were just standing behind the cash register talking. I walked in and wasn’t even acknowledged– looked at, but not acknowledged. So I find my foundation and they didn’t have one of the two shades I was in between out, so I tried to look for an employee to help me. I asked her if she had any more in the back, or if she knew when they were getting them in, because I wasn’t sure which shade I was. All she said was no, we don’t have it. Didn’t offer to help me match my shade or anything. So I went back and tried to see if the one that was there would work, and I decided it should be fine, so I went with it. When I went to pay I got the dirtiest look and was looked up and down by the cashier. I could hardly believe it. I felt almost violated. She was very rude and short with me when ringing me up, and I vowed never to go back in there!

I’m only giving 5 stars because of Toni. She is one of the makeup artists. She is amazing!!! I will only work with her in the future. She listens well, provides wonderful recommendations, and is truly talented.

terrible experience. I love a sephora just as much as the next girl. But this location is terrible. The staff walks around trying to avoid you. I made eye contact with an employee but she awkwardly continued walking. When I asked the lady with the horrendous piercing if she was busy said «yeah.» Not, «yes! But let me find someone to assist you.» I understand it gets busy; but learn how to greet and acknowledge your guests!
My sister and I went there, looking for new products and suggestions. We didn’t even get offered help, better yet, greeted.
I honestly would have left if I didn’t have my gift card. My money will no longer go to this location.

Woah, what’s with all the hate? Yes, this location is small and almost always crowded, but I’ve never had a problem with the service — ever.
I actually love the Sephora at KOP. I’ve never felt pressured to hurry up my browsing, and the sales associates are always friendly. I recently redeemed some points for a free makeover, and the girl was fantastic and helped me with everything I needed.
Yes, the VIB Rouge is ridiculous (and probably a rip off), but if you buy all your makeup and skin care here, why not get some free stuff for it? In-​store returns have always been fast and easy, too.
As I said before, yeah, the location is small. Yeah, it’s busy. But when ISN’T the King of Prussia mall busy? I’ll keep going to this Sephora as long as it’s open.

I’m not sure how this Sephora gets so many bad reviews. I’ve always had good experiences. Granted, it can be a challenge to hunt down an associate on a busy weekend, but I always have someone greeting me and those who have helped me choose new products have been knowledgeable and helpful.
I buy most of my beauty products at Sephora (skincare and cosmetics), and I find their collection to be good. Although I don’t buy fragrances often, it seems their collection is rather small.
Overall, I love hanging out here on a Saturday afternoon, lol.

I just had the most unpleasant experience here. I came in about 5 mins before they were closing but I already knew what I wanted to purchase which was a pair of faux eyelashes for an upcoming event. The first sales girl helped us out and let us know that they were closing in a few minutes so me and my friend were headed towards the cash register when this tall, heavy set blonde lady in red and black came up to us and was basically telling us to hurry it up and get the hell out the store because they wanted to close quickly and go home. Of course she didn’t say it like that but that was definitely the impression that we got from her when she said to us «Are you guys good with everything? Because the store is actually closed now and we are just waiting for you guys to go to the register» so my friend and I looked at each other and decided to put back the two pairs of lashes and argan oil that I needed. Too bad they would’ve made a last sale of $ 80. I don’t think I will ever come here to shop if the employees don’t understand that it’s the customers that keep them in business.

Had a subpar experience here. I love to come home shopping in King of Prussia over the holidays since I live and work in NYC BUT the manager here (Avanti– I think her name was) seriously needs some training in Company policies.
I made a purchase in the Union square store where the sales associate told me that I could ask for a retro refund for a coupon I left at home. (I would NOT have purchased my items otherwise and just bought it when I had the coupon at hand) She said it like it was no biggie and it’s really not because I work corporate retail and we honor retro refunds on purchases for coupons and discount codes like it’s no ones business. Anyway «Avanti» rudely asked me which associate at the NY store told me this and proceeded to say that they wouldn’t honor the coupon on previous purchases (I made this purchase 3 days ago). LAME. I guess refunding a customer $ 10 for a VIB coupon is a big deal at this small fry location and standard for the Union Square store.

I stopped by Sephora while shopping at King of Prussia Mall. This Sephora is spacious and well maintained. The men’s cologne section has a lot of choices. Most importantly the customer service was excellent. I definitely will stop by to purchase more cologne next time I’m at King of Prussia Mall.

Lots of choices. But the salespeople start to get pushy towards closing time.

This is a pretty nice Sephora located in the KOP shopping mall. It’s located in the Plaza, second level, kind of close to JC Penney.
The store is a decent size, not too small but just small enough where it can get crowded easily on a busy weekend. It’s super brightly lit, which I guess is good for both trying on makeup and making you depressed at how big your pores really are.
The service is actually what bumps the review up to 4 stars, but also pegs it down from being 5 stars. The staff is very friendly here, and I’m thankful that one lady took the time to help me pick out a foundation color. Three shades above what I normally wear! Crazy. On the other hand though, if you go when it’s not super busy, the staff can be just a titch annoying in the eagerness to help.
I’ve never done it, but I’ve heard that they offer a free hour-​long makeup consultation by appointment, with the agreement to spend 50 dollars in products afterward. And 50 bucks is pretty easy to quickly blow here. Lastly, definitely sign up for their store card/​loyalty program thing. You not only get a great gift, no purchase required, on your birthday every year but also several savings opportunities throughout the year.

Lots of fun stuff every where you look. This store is paradise for a gal like me: make-​up, brushes, perfume, etc. as far as the eye can see. Although as someone already mentioned, the layout/​aisle are pretty narrow so with the weekend crowd it was difficult to navigate.
I came today to get my free birthday gift (as a beauty insider. no purchase required!) and was served quickly without attitude. The girl even wished me a happy birthday as I left!
Definitely a cool place to browse; I’m sure I’ll be back!