T.J MAXX

I went there yesterday and had the worst store experience trying to exchange a pair of pants. Tania, the Assistant Manger was unprofessional and dishonest. I asked to speak to the Manager and instead, she sent a store associate to deliver her message. The associate said that I could not return the item because every store sells different brands and that I had to go back to the original store of purchase (this is unheard of!). I asked to speak with her directly again and she finally decides to speak with me. She also tells me that the item is in terrible condition in which it was not because I never used the item. She continues to make up all these excuses as to why she can’t exchange the item. She then says she can’t find the item on the scanner. She tells me to come back on Monday to speak with Kiana, the Manager to see if she could do something. I work on weekdays and was determined to get this solved as Tania is NOT a problem solver. I called Peter, the manager from the Ridge HIll store of where it was purchased and pass the phone to Tania. Tania gives him the wrong number of the item and Peter tells me that the item is old, when in fact it was purchased only weeks ago. I then decide to travel to the Ridgehill myself to speak with Peter and he scanned the item and found the item immediately and took 2 minutes to make my exchange! He said he didn’t understand why Tania was giving me such a hard time and he also confirmed that he got the wrong item numbers on the phone. A whole day wasted trying to make a simple exchange. AWFUL! I will never go this store again… their exchange policy is a DISGRACE!!! AND I WILL ALSO FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU FOR THEIR TERRIBLE CUSTOMER SERVICE AND UNSKILLED MANAGER!!!

On a Saturday afternoon the store was clean, brightly lit and fairly well-​run. There were tons of organic skincare products, variety of bags/​purses and cute home décor items.

Great place! Brand new so it’s clean and organized. Good selection and I was surprised by a short line for going at 4pm on a Saturday. Free parking, however I wish you could exit on to 230^th street instead of having to go around the block to get back on the Major Deegan.

Having this new TJ is a blessing and a curse. A blessing because I love TJ. And a curse because I love TJ and therefore half of my paycheck goes to them. This location is new, so it’s clean, bright, and fairly well-​organized. I haven’t left empty-​handed yet.
I find their purse, wallet, and jewelry selections to be superb. I’m not entirely sure how many wallets one person should own, but I feel I may have exceeded that limit.
Haven’t had much luck in the clothing department, but that won’t stop me from looking.
Sometimes I find customer service lacking in establishments in this neighborhood, especially the chains, but so far, this TJ is an exception. I had great experiences with both the checkout & fitting room staff yesterday. Security guards are posted at the door but are always VERY friendly.
All in all — definitely worth a visit. Or not, if you want to keep your paycheck!

I bought a lightweight pair of pants for summer yesterday. It’s a nice, well lit store, comfortable dressing rooms. Pleasant people work here.

I find great value and quality in any of their stores. Value is great why pay retail when you can buy at discount. They have great customer service and return policy.