Ulta

For Salon experience I’d give it a –1 if I could but the sales staff and Sam at the Brow Bar were very nice. The salon is a different story. This is the second time I’ve called ahead to make an appointment only to be left waiting over 45 minutes before rescheduling. About 2months ago I call on a Monday for a Thursday 5:30 appointment. I arrived at 5:25 and was told by the sales girl who asked if I needed help while I was standing at the Salon desk with no acknowledgement from the stylist working on a client. The salesgirl said they were a little behind, it should be soon. I waited and waited, another woman showed up for a 6 pm appointment. Same thing, she’s running a little behind. We both sat for another half hour. Still not a word from the stylist who could clearly see she had two clients waiting. A sales girl came back, the stylist finished and she came over to the desk with the salesgirl and complained about how the online appointment program was not working right, that’s why she was so behind. I mentioned I had called direct to book as did the woman also waiting and the stylist said, well I won’t have time to do two haircuts before I leave. Say What? The other woman was clearly more upset than I so I offered to rebook my appointment for Saturday and left at 6:15. An hour & a quarter after my appointment time. Came in that Saturday morning and had no issues. Good haircut, quick & easy.
Made the mistake of calling Friday for an appointment yesterday (Saturday) was told I had my pick of several times, I picked 5pm. Was there at 4:55 after a brow wax and it was a repeat of my first experience. Was first told they were a little behind, then left waiting and waiting, and waiting. One acknowledgement from the sales staff and noting from the two stylists. Another two clients came in and I finally left at 5:50 with out ever even being asked if I’d like to reschedule or any contact at all. This is the worst customer service Ulta Salon I’ve ever seen. I won’t even shop there anymore. The manager should really give those stylists some remedial customer service training. Don’t book a haircut there is you have less than 2 hours and like to be ignored.

The actual store is great, but I would not go to the salon. I paid $ 100 to get my hair dyed and not only was it not anything like the color I asked for but they told me they couldn’t fix it because my hair was too fragile from the chemicals they had put on it.

Probably the best Ulta I’ve visited. My handicapped sister and I came in here with my niece (her daughter) and they were so helpful and patient with us. They were having a great sale so were quite busy, but the sales girl helped us even when we were shopping for non-​prestige brands (which technically violates their sales model I later learned, but she never once acted rude or snooty when we asked for help with the Ulta brand). My sister was in a wheelchair with long legs, so we were quite bulky to maneuver. we did our best to stay out of anyone’s way, but with a wheelchair in a crowded store, that isn’t easy. Neither the staff nor the customers made us feel bad at all, and everyone was very friendly and helpful. We got some great products at a wonderful price, and they even took the time to help my niece learn how to put it on.

I would recommend they get up to speed with the new technology utilizing mobile media. Great service and very friendly!