Camping World of Kingston

HORRIBLE EXPERIENCE!!! Every step of the way we had issues. I regret buying my RV from them.
When we looked at the RV I noticed a broken handle and I was told by the salesman that it would be fixed when everything is checked for delivery. Guess what?! They delivered it broken and 2 days in the kitchen sink is leaking and they want me to take it all the way to the dealership to fix both things!
They were supposed to put up a curtain and they said the fee would be waived and would be taken care of. but on the day of delivery when I traveled to meet them at my campsite they called to cancel the delivery with the excuse that the curtain didn’t arrive yet! I gave them 3 weeks notice for this! Thank god after giving up on my curtain and with my fuss they did deliver it at the end.
I am still waiting (it’s been 2 weeks) just to find out how much an additional remote would be and still have not received a response. I called the dealer and was told I have to get it from where I purchased it.
My friend was also buying an RV and went somewhere else after I told her about my experience.
P. s. everyone I spoke with at the camping site said never get an RV from camping world since all they want to do is sell. They don’t care about the customers.

I want to tell the world what a great experience I just had at this Camping World, It started with my first email to Mellissa inquiring about a trailer (who was a sweetheart) Very helpful and informative!!! I decided take the ride with my wife and visit the dealership… We ended up buying a new 5^th Wheel and took delivery yesterday… They have a great sales staff starting with all the help and assistance I received from Daryyl… He is a true asset to the organization and «not your typical pushy salesman» He knows the products well and if looking for any type of camper ask for Daryll, tell him «Bob Sent you»…
The PDI Staff were amazing, Danielle walked me through the whole process as she was tackling ten other projects at once, and Norm did the walk through making sure to tell me every fine detail about the trailer and hooking it up to my truck. Then the cleaning guys took the trailer and washed it… they squeegeed every last drop off trailer… even cleaned the roof…“Great Job Guys“
I must admit it was a long process, but knowing that everyone involved CARED about me and my purchase, it gave me a warm fuzzy feeling inside… DONT BELIEVE ALL THE NEGATIVE REVIEWS Go see the crew at Camping World of Kingston yourself and I am sure you will get that warm fuzzy feeling inside like I did…

I should have read the Unilocal reviews before driving down to Kingston to check out an RV but live and learn.
My husband called because he wanted to see if they had a specific camper on their lot. He asked for the sales department and the receptionist pretty much wanted his name and phone number before she’d put him through. He hung up but I called back and asked if they had the camper on hand. The receptionist switched me through to sales and the salesman confirmed that they had it. I told him that I was coming down to take a look and he told me to ask for him when I got there.
We pull in and go to the reception desk. When I asked for the salesman I had spoken to she asked me if I had an appointment. Really, it’s not a doctor’s office or a lawyer or an accountant! It’s a RV store! She paged through some papers to double check and finally called for the salesman. He told us that he needed to get some info before he showed us the RV, we talked him out of that and we looked at the RV. We decided we liked it and wanted to discuss the price, hoping there was some wiggle room in it. When my husband asked him what kind of fees were added on he gave us the jaw dropping amount of $ 1200 — on a $ 10 000 RV! We’ve been looking at camper for a few months now and expected a fee of a couple hundred, not one of more than 10% of the price, and that didn’t include the battery which every other place included in the purchase price.
While my husband discussed pricing with him I wandered around their showroom which was full of overpriced camping equipment. Things in the store that I already knew the cost of were at least 50% more than you could pick up at Wal-​Mart or Target. They just seemed shady to me and there’s not really anyway that I would ever buy a camper here.

I cannot speak for the service department, but the sales department is amazing. I made a miscalculation that could have been very costly, but they made it right, no questions asked. Friendly and honest, what more could you ask for?

Dread having to use this place! Try to make an appointment for service and there is no one available to take your call so you leave a message and no one calls back. Over and over until you drive there in person and speak to a grumpy, unpleasant person at their service desk. Pay for a 45 point inspection and they neglected to TELL you of some of the needed repairs. Pay for the repairs they told you about, get your RV and stuff doesn’t work that worked when you left it. More unreturned calls. Go there in person and they apologize and tell you they’ll check on issues and call you. They don’t call. I’d rather sell my unit than deal with this place.

Needed some minor work done on or travel trailer. Called them and they said to be there at 8 am on a Saturday morning. Has we live an hour and a half away, we came the night before and camped out in their parking lot. At 8 we went to the service desk and was told they only do confirmed service appointments on Saturday. Asked who told us to come in. Of course when we called, we didn’t ask for a name. So they said they will get to it. Tick, tick, tick. hanging around the store… nothing. Kept asking and they said they will get to it. At 4 PM we went to the service desk and they told us they won’t be able to get to it.
Would have been nice if they told us that 8 hours earlier!!!
Had friends go here to pick up their new trailer that was being prepped. Was told by they couldn’t find it! 3 hours later, they found it. How can you lose a 30′ new travel trailer???
Only reason they get 2 stars is the store has a great selection of items. Expensive, but you usually find what you need.

I had a plumbing crisis, called on a Sunday, Bruce answered the phone and helped me out by holding what I needed until I could get there on Monday morning. When I got there Monday, the cashier and another salesperson who helped me were not just friendly, but honestly interested in helping me out. This is the third time I’ve been in, and every time it’s been the same: helpful, knowledgeable, genuine. I’ve been to other Camping Worlds, but by far Kingston is the best.

Not sure what all the bad reviews are about because we loved this place! Great RVs and a very well stocked retail store with reasonable prices. Staff was extraordinary polite staff and they welcomed my dog in the store!

I do not have great expectations of camping world, some have helped some have let me down. I had an LP emergency, lucky we didn’t blow up. They got me in right away and dealt with it and we drove away happy. So they earned their stars from me today.

Stay away! They will rip you off and when you point that out they will never return your phone calls or emails. My wife and I went to purchase a travel trailer and it had been a disaster. First of all, we went to look at campers and didn’t get to talk to a salesman because they were with other customers we were told. So we walked around and looked at the campers ourselves. We went home and decided on a camper. We went back a week later to purchase a camper. We knew we wanted a bunkhouse with the «Elite package». We spent 4 hours there to sign 3 papers for a camper they told us had the «Elite Package». We brought it home the next Saturday and started to really go through it. While it has the obvious things off the «Elite package», it did not has that package. So I called, emailed and texted the sales depth 10 days ago and still have not heard from them. S

STAY AWAY FROM THIS PLACE! Spend your hard earned money at another shop.
At first nice, but then discovered it was all a lie. 4 weeks we waited for the prep work to be done on our new RV. 6 weeks it is still missing television and privacy shade functions! They just flat out never prepped our RV! Missing and broken items not to mention no communication of any substance as to correcting the problems!
Now they Are suggesting we use a subcontractor to fix the camper they are unable or unwilling to fix!
YOU HAVE BEEN WARNED.

This place is unfortunately pretty mediocre, maybe even less than mediocre.
The sales guy we worked with was a pretty likable guy (Carl) and all in all our experience with him was pretty good. For us, where things went south was when we picked up the camper and got our walkthrough. It seemed as though they never did a pre-​walkthrough themselves to see what might be wrong with it before we got there, and during the walkthrough itself there were a number of items broken. They had to replace the circuit board of our refrigerator literally 2 times that day and finally got that working. Wood near our bedroom was cracked, and despite being promised that a new one would be ordered, 3 months later we’re still with the cracked wood. There were other problems too found during the walkthrough, and all in all it felt like the experience with our «new» camper was starting off bad.
Once the camper was set up at the campground and we actually started to use it, we quickly had a host of problems:
1. Neither of the TVs worked
2. The entertainment center didn’t recognize any of our devices (iOS and Android devices)
3. The front sink was leaking
4. Several of the ceiling lights didn’t work
5. The outer bathroom door’s arm/​piston disconnected from the door
There might have been some other problems, I can’t remember.
After chasing them down endlessly for a couple of months, they *finally* resolved the television problems. The entertainment center still doesn’t work and I was told that it’s not meant to work because it’s a disabled feature. The sink we fixed ourselves.
We still have a cracked piece of wood near our bedroom, two of the ceiling lights don’t work, and the bathroom door is still broken. It’s been escalated to the service manager and despite being in the hands of a senior manager there, there’s no follow-​through and I have to again chase them down.
The experience we had working with their parts division to order a weight distribution system was also bad. They don’t call you when they say they will, they don’t call you when the parts arrive, and you have to chase them down.
With this place, you’ll need to really internalize the expression «the squeaky wheel gets the oil». You will get positively nowhere unless you terrorize them with email, phone calls, and site visits. Don’t expect calls back, don’t expect emails to be returned, don’t expect proactive service. just expect to have to continually make noise until they give you a slice of attention, for a little while at least.

Don’t buy an Rv from this place. You have to wait at least 30 min to see someone. The sales rep dented the bumper on our Rv during the test drive. On the day we picked up the Rv an appraiser approached us about our trade and was told to renegotiate the trade because they were «losing» $ 3000 on the trade. During finance with their rep he gave the wrong figures for our monthly payment and I the buyer was the one who caught the mistake. They are not professionals and all they care about is your money and not customer service.

Horrible experience. My wife and I have been looking for a camper for a few months now. We decided on a dealer, because we didn’t want the hassle of buying one from a private seller. Camping world (formerly Campers Barn) is close by.
Went to look at a camper on ⁵⁄₃₁. Salesman didn’t seem to know much about campers. Good thing we already had some in mind to look at, because we looked at what was for sale on their website. We found one we liked and started the negotiation to buy the camper. We paid cash. First, we wanted to know how much the hitching and brake controller would be. The salesman told me that the service dept was busy and they would call me that afternoon with the estimate. Needless to say, no one called.
Sunday comes and goes, no call. Monday comes and still no call. I call them and ask for the service dept. They take my name and number and tell me they’ll call me back in a few minutes. Well, Monday is over and no call. Tuesday, I call back and ask the salesman to find out what’s going on. He assured me that he himself would call me before close of business that day with the estimates. Well, Tuesday does come to an end and I still don’t have a price. The sales guy does call me and I must have been in a bad reception area, because I got a voice mail, but no missed call. Anyway, the salesman tells me that he was still waiting on the service dept and that he would have it to me by next day at noon. He does call at noon and has a price. Way over priced. Being that I was waiting so long, I was looking around at how much the parts would be. The WD and sway controller part on their website is $ 241. But to buy from the store it was $ 379. I researched it more and all of their competition was around $ 200-​$ 230 for this part. Should only take about an hour to install, or less really because the camper already had the sway control ball on the camper. I started questioning the price and the salesman transferred me to someone else. Convenienly I got this persons voice mail. No returned called. I call again on Thursday and ask for a store manager. Again, got voice mail and no call back.
We went to pick it up on Saturday ⁶⁄₇ and have everything installed. We overheard some other customers complaining about how no one got back to them etc. I complained about no one calling back etc. They knocked off a few bucks. Sweet right? Well, we started out at 9:00AM and didn’t leave until 1:30PM. All they had to do was install the brake controller and hook up the hitch. Finally, we’re out of there. Get home un-​hook. I head down the road and turn the A/​C on. Guess, what doesn’t work. I call the salesman and he says to bring it over on Monday, since service dept was now closed and closed on Sunday.
I bring it back on ⁶⁄₉ and they take it in. Took only a few minutes. Turns out to be a blown fuse. Now they want to bill me $ 30? Are you kidding me. No way. It’s not related they say. At this point I“m livid. You mean to tell me at 9:00AM my A/​C worked and after they got done with it it didn’t, yet it’s not related? I told the guy I’d pay for the fuse, but wasn’t going to pay $ 29 for someone to put a new fuse in. About had to call the police, because they weren’t going to give me my vehicle back until I paid. I guess after they saw me dialing, they wanted to talk. The service manager brings me back into his office, comes up with a bunch of excuses and the waives the fee.
Damage is already done. Wouldn’t go back there for anything, nor recommend to anyone that they do business with Camping World!