Pizza Factory

This is my family’s «go-​to» Kingston pizza place… No one around comes close. We love the buccaneer, and a pepperoni + breakfast bacon pizza is also a household fav.
They are popular and busy in the evenings and on weekends. So I advise planning ahead… Call in if you’d like to dine in, or call in advance for delivery. Yes, they are that good so of course they will be busy. We found that planning ahead always works best for our orders.

I love pizza and this is a place too go. Fair prices and a great staff. The manager. Is a bit of a brat. Tall fat dude. But everyone else is wonderful. Recommend it over Westside anytime.

Very good pizza, but the friendly, generous, patient, and hospitable personnel set this place apart. Just stopped by for lunch after seeing it on the road soon after getting off the ferry, and they treated us like family. Maybe I’ve become a bit jaded living in the city, but this place was a breath of fresh air and my family of five will return every time we go through this area in the future.

Arrived via sailboat into Kingston Marina with an appetite for a good meal. Dropped in for calzones & salad bar & found food to be tasty and staff to be terrific, warm and welcoming.

DELICIOUS BBQ chicken pizza. We used a coupon and the guy was super nice about it. We also ordered a mini pizza and he made it a «small» which is the next size up AND gave us sodas for free. Pizza was made quickly and we played in their clean arcade while we waited. Plus, it’s within walking distance from the ferry. Our whole family loved it. Great pizza and even better customer service.

Customer service was pretty good, the girl who helped us was training, and the guy helping him was doing a great job! Shared a calzone with my boyfriend. Gosh it was AMAZING. Perfect amount of sauce, cheese and fillings, and the perfect size for two, just like it says on their menu! Only complaint would be that the beer was a little flat. We ordered a pitcher of bud light and poured our (nice and frosty) glasses right after we received the pitcher. Not even an attempt of a foam header. Was a chore to drink but will DEFINITELY return for their delicious food!

While on the ferry I usually will place my order for a pick up to go. They always say 20 to 30 minutes and I say, well I’m just getting off the ferry I’ll be there as soon as I get off and will wait. The food is good the games are fun, the place is clean and I love having a salad bar. The only reason I didn’t give a five is because when the employees are at the cashier on the phone taking orders and you stand there they don’t look up, they don’t acknowledge you. They could even hold a finger with a nice gesture, like just a minute. Just please acknowledge me. I really believe it just takes a little training but of course I’ll be back to get that yummy pizza.

The customer service was great, and the man I spoke with on the phone was very polite and helpful. But the pizza was slightly burnt and the crust had no flavor. For this quality of pizza, I would expect it to be a lower price.

May I dare add a star on an update review? Yes!!! I would like to give five star just from the excellent service I received here. But I hold back one star the price and size of the piZza just don’t add up one has got to give

Really cool setting if your dining in or if you live out in the boonies they will still deliver. Very friendly staff. Very good subs & pizza. Had to edit my review & take away 2 stars since these guys are 49er fans. This is Seahawk country!

I’m a local and used to go there one or twice a week and the service was so-​so. I wrote a low rating review and the owner of the Pizza Factory bent over backwards to make me happy and improve their service… they did!!! When i go there now they are always very nice and professional and their pizza, Lasagna, Cazones, etc. come right out to the over and are served hot and fresh. I think that’s the key is to go there and get the goodies served hot and fresh. I can’t speaK to the home delivery service but the owner and new co– owners seem very aware of their service needs and do their very best to delivery on time, make sure the food is best it can be and keep everyone happy. I’ve seen huge crowds of parties in there with dozens of kids running around and have the time of their lives and if you would try to order during those times, you might have trouble hearing over the phone as the noise can be loud with all the people and kids… but it’s really fun too. Watching the game on their big screen is an added bonus. If you have never owned a restuarant or home delivery service… it ain’t easy. Their attitudes are «can do!!!» and it shows. Nobody is perfect… just factor that into doing any kind of review… these guys give it 100% effort at all times. Thank you!!! (plus they got new WIFI service that is fast fast fast)) Two thumbs way up!!!

Good food, like the pizza. Have had the BBQ wings; they were just above ordinary. Only complaint is their phone service — for whatever reason, whenever I call them they can’t understand me. Maybe time to upgrade?

This is a place I would frequent if living in the area. As is often the case, this Pizza Factory is not exactly like any of the many others I have experienced. The dough is their signature, and this location cannot be faulted. It is a location that would be especially appealing to those who complain about the crust not being cooked through, because their tends to be more crispiness without losing the rise in the dough. There is specific attention given to how long the dough cures here. My own personal tendency would be to NOT complain about pizza being Undercooked, but this pizza, which leans the other way would by no means be a product I would complain about.
I did want to have an accurate assessment of the restaurant, so I was able to make three visits here for the lunch buffet. There seemed to be an openness on the part of the restaurant to accommodate personal tastes for the buffet food, yet I did see one customer storm out because the cooks were not able to read the customer’s mind on what was desired on the buffet. A simple conversation would have eliminate the bad feelings.
One rather odd thing that could involve the location is the limit on salad, and not pizza.
There could be produce distribution problems that drive up such costs, I don’t know.
But for the vegetables to be a more valuable commodity than the pizza is a different situation to sit in.
The customer service seemed to be without problems for me, and I would definitely recommend this place to anyone looking for pizza in the area.

Just received my calzone and pizza. Was not worth the money spent. The pizza ok, the calzone terrible… it was soggy, luke warm, and burnt. No taste at all with either of them. I just dumped the calzone cuz I couldn’t eat it. Will not be ordering from this place again. Cost me $ 27 to learn the hard way!

Two part review here:
Part 1 — Staffing on the Saturday I came in 1 Star
Know that if the phone rings you will wait. And, you will wait. There were 11 calls while I was waiting and nearly 20 minutes waiting as my patience wore thin. There needs to be a balance between the calls and the guy standing in front of you who is ready to spend $$ there (or who may walk out). I suspect that someone must have called off that day.
Part 2 — The food 4 Stars
The pie is excellent. One of, if not the best, offerings in Kitsap. The toppings selections are good and the pie is baked nicely. The crust is not too thick nor too thin. Good job.
If you don’t want to wait it might be a good idea to call it in. The only possible issue is if you get stuck in line while watching your pie in the box grow colder and older.

This is the only pizza I get when in Kingston, The deliver and pizza is pretty good. Restaurant is pretty clean, staff is great.

Wow, where do I start? To be fair, I never did get food. I called at 6:20, and it went straight to a voicemail that wasn’t set up. A few redials and I got put «on hold»… by which they mean they put the phone on the counter for five minutes. Then hung up.
Redialing got broken voicemail again a few times, then I got a guy on the phone and asked him to take my delivery order. I guess he couldn’t hear me, because he couldn’t understand the address, nor what I ordered. He asked «cash or charge», and I asked to use my card. He replied «I don’t know how to do cards, do you have cash?» I was perplexed as to why he even asked in that case, then confirmed the order with cash. He said «No more than one hour!»
An hour and a half later I called back, and a woman answered. She promised that the pizza had left «fifteen minutes ago» and since it’s only ten miles I figured it’d be quick. Another half hour later I called back and asked if they could simply make me a new pizza and I could drive to town to pick it up. She refused, said that the driver would get here faster, and «promised» (her word, not mine) that it would still be warm.
The driver arrived five minutes later, simply said «sorry», and when I mentioned I ordered more than two hours ago tried to correct me to say it was only an hour and forty minutes. My phone log says otherwise.
I sent him back with his cold pizza and called their competitor at West Side Pizza. Hopefully that’s a little better!

Awesome place! Nick the owner is great! we had a birthday/​soccer party today and the pizzas were very good, free drinks
And the teenagers had a great time. We will definitely eat there again!

I go to the Pizza factory any chance that I get. This Pizza Factory has new ownership from what it was a few years ago. These owners are 110% giving and loyal to the community. This is now a FAMILY ran Pizza Factory.
The food is amazing and truly the best deal in town. They have a all you can eat salad bar, The best pizza with the mouth watering crust you have had. They serve Coke Products. Along with pizza in so many ways to choose from and to top it off they offer pastas and salads as well. Their breadstick’s are my favorite many times a week I go there just to get their breadsticks. Everything is a wonderful and the prices are fit for a family.
If you want to experience what a down home Italian pizza place is you need to go here. It is a great location, always clean and the staff is always friendly. They hire the kids from the community when others might just not give the kids a chance. This is a place you can go and feel like you are family. I don’t think there is one community member that would say anything different.
You can do fundraisers here as well, birthday parties, family reunions, you name it Maria or Nick will make it happen for you and they always go above and beyond what you expect.
So grab the kids and head down to the Pizza factory and don’t think of what it use to be like years ago come and see it for yourself. They have remodeled and added some great team spirit for the KHS sports team logos. The added touches are wonderful.

I’ve been to this Kingston Pizza Factory twice now, and both times I have been met with less than professional service. The food is good, but the service really needs to improve. It’s below standards of the other Pizza Factory franchises around the western US.
The first time I was here, I called ahead to place an order. The person answered the phone and immediately asked if I could hold a moment. I was placed on hold (the phone was off the hook) for over 10 minutes before I gave up and hung up.
The most recent visit had a half dozen young workers goofing around and one even cursed a couple times.
I can’t recommend this Pizza Factory based on the service. I would go to the Port Orchard, Port Townsend, or Belfair locations instead.