Pro Limo

What a great experience this was. Pro Limo was great to deal with. I had so many questions and concerns in booking a fantastic limo for Prom. They were so nice to deal with, and addressed all questions and concerns with clarity and good humor. They kept me informed and happy. The driver, Jonathan, was a great match for the teens, professional, decked out and polished. With a great smile and the necessary patience for the overexcited Moms that were enjoying it as well. The car was the perfect over the top fabulous for these formal dressed kids. We got so many compliments on what a beautiful, classy and cool Limo the teens had for them. A perfect experience. Thanks so much!

My daughter and I used Pro-​Limo to and from Logan in April. This was our first time with a car service. The drivers were polite, kind, and easy to talk to. Sorry if I sound corny, but it’s true!
Because of my family’s extensive medical needs, I deal with many people. Some professional and some not-​so-​much.
But, for me and my daughter, the drivers and this company were the real deal!
Thank you Pro-​Limo,
Donna

I have been riding with Pro for the last three years. I can’t say enough about their ease of scheduling, punctuality, and overall professionalism, even when my pickup is at 3:30AM! Beyond the excellent service from the drivers the vehicles are always immaculate and all brand new within the last year or so. I will continue to only ride with Pro as it is my belief they are the superior livery service for MA. Thanks again for another great experience Pro!

If I could give this company 0 stars, I would.
My friends and I had booked this company for our friend’s bachelorette party. We had booked the navigator because we were expecting about 13 people to be going. We had a contract that stated we would be paying cash the day of and they had a credit card on file for incidentals.
A week before the bachelorette party, everyone cancelled because
other things had come up. Our number dropped significantly. We contacted the company and spoke with Steve who was not very friendly. We asked if there was a smaller vehicle to use because our numbers had unexpectedly changed. He told us there wasn’t a smaller vehicle for the weekend. Then, we inquired about their cancellation policy to see what it was. We wanted to weigh out all of our options. We were told that if we cancelled that we would be charged the entire amount ($ 690-​this includes a recommended 20% gratuity for the driver). We talked amongst bridesmaids and decided that we would keep the limo because it wasn’t worth being charged the full amount of the limo.
Not even a half an hour after speaking with Steve there was a charge on the credit card for the full amount. No where in any conversation we had did it say that we were canceling the limo.
We called the bank to flag the charge because it was unauthorized. They were aware of it and had it noted. They recommended that we call the limo company as well.
Frustrated, I called the company to inquire about the charge. The informed me because we had said we were thinking about canceling they put a hold on the amount on the credit card so they didn’t lose their money. No where in any conversation that we had did we say we were canceling the limo service. This was completely unacceptable! Our agreement said cash payment on the day of. After much argument with Steve he transferred me to the owner, Jonathan, who has terrible customer service skills. He told me I was extremely difficult to work with and yelled multiple times at me on the phone. I told him charging my card for an amount that I never approved of and never cancelled was completely unacceptable. Despite my argument, they refused to remove be charge. I continued to remind them that charging a card without permission is illegal especially when a signed contract says the payment is in cash.
Jonathan, the owner, transferred me back to Steve (front desk guy?), because he clearly has no customer service skills. I was not pleased and the conversation ended. About 10 minutes later, Jonathan called me back to say they were canceling the limo and NOT charging us.
Working with this company was a nightmare! I would NEVER recommend them to anyone. Their customer service is horrible and they are extremely disrespectful. There are better options out there, search harder because this place is NOT worth the headache!

Had Prolimo pickme up at the Airport recently reservations were super easy pretty much set it and forget it. My flight got delayed and they were all over it I didnt have to call them or anything Limo was on time our driver was nice car was clean overall great experience will deffinatly be using them again

I recently hired Pro Limo to cart me, my sister, and 20 of my sister’s best friends around during her bachelorette weekend. I cannot say enough good things about our experience. Steve was great to work with when I arranged for the party bus and made everything very easy. Bob, our driver, was early to arrive at the house to pick us up and exceptionally nice and patient as we herded all the ladies from place to place. To quote one of the party goers, it was the nicest bus any of us had ever been on. The bus was clean and spacious and set up for bluetooth so we could play our own music. Customer service was exceptional. I would certainly use Pro Limo and recommend them to others.

Everyone I dealt with was great. From the lady taking my reservation, the man who called and confirmed it, he was very patient with my time changes and lack of knowledge as to exact addresses in Boston for restaurant’s etc. Our driver Bob was prompt, courteous, and very good at getting around Boston New Year’s eve. I will definitely use them again.

We hired Pro Limo to cart us around for pictures prior to our wedding. I mentioned that we wouldn’t need the 30 person bus for the full 3 hours, but understood they needed to book the full amount. We got picked up at our hotel and the girls were brought to the venue. I was taken separately, or else this wouldn’t have happened. Anyway, after the driver dropped off the girls, he was supposed to go back and make another trip from the hotel to the venue for our older guests. The guy just left and never showed up. I didn’t know that happened until the next day, but what a complete rip-​off. Now I understand why they make you pay with a check, not credit card. I’d dispute this charge and win without issue. A lousy business and unpleasant people to deal with when setting things up. I still can’t believe that the driver would leave after making one run from the hotel to venue, when we had hired him for another hour and half! I’d recommend another company. They either don’t care about their customers or aren’t smart enough to realize they screwed up.

We hired pro limo for a wedding, the driver was nice but seemed rushed from the beginning. Brought us to our location then went to pick up the guys. Once he brought the guys to the location he told them they couldn’t go inside and he had no idea where the bride and bridesmaids. One your a limo driver not the wedding coordinator. Two the frequent pick up and drop offs were prescheduled. Then he came to pick up the bride and bridesmaids (5 seconds away at a «hide-​away» location) to bring them to the ceremony, the driver was frantic telling everyone to hurry up he needed to go, slamming doors, pulling away as people were getting into the car, talking on the phone, and yelling at us because he was late. We were still in the time frame I had arranged for and we were being yelled at because he was late for another appointment. Last as we pulled up to the ceremony the coordinator said wait in the car 2 seconds and we’ll get you… No the limo driver wasn’t having that he got out of the car slammed his door, opened the back door said «GET OUT OF MY CAR» slammed the trunk shut as someone was getting a bag and he got back in the car and freaked out. Once we were out he sped off in an area with a lot of people and young kids around. NEVER will I call or recommend this place!

Very poor customer service from owner/​manager (which seems to be a common complaint on other review sites, including the filtered review below):
I had called with confusion on payment method and was greeted by a disgruntled man who threatened to cancel my reservation if I didn’t understand… There was absolutely no patience or appreciation for the business.
Extremely disappointed, which was unfortunate since the driver was very pleasant.

Used for taking us to and from Logan, very efficient, easy to work with, pleasant driviers. A very good experience.