Toys R Us

Regarding their price match guarantee. It’s awful. I was buying a toy for my grandson that wasn’t in stock. My daughter-​in-​law put her name on a list to get one when it came in. When I called to see if it had arrived I was told that I had to pick it up immediately or it would go back on the shelf. I was quite far away so I asked if I could pay for it by credit card and pick it up the next morning. NO. After pleading with them they said they could hold it until 10 AM the next morning. My husband went to buy it with a flyer from Walmart as they had instructed my daughter-​in-​law to do. NO again. Would not price match. Apparently there is quite a long list of things that disqualify an item. My husband asked the sales woman «What kind of toy is worth $ 138?» to which she replied «Go sell it on Ebay you can get $ 500». The store manager told me I should be thankful that I got one at all and they had already gone out of their way for me by holding it until 10 AM which they didn’t have to do. Thanks for nothing Toys R Us.

I have shopped at this Toys R Us since my daughter was born in 2005. I have to give props to this store. Everyone in the store is friendly and helpful. I can’t tell you how many times I have gone in with a question or issue and it always gets resolved quickly and easily. Just today I went in to return a bunch of items (I totally over bought for christmas) and the gentleman behind the service desk was patient and efficient. He did my transaction with a smile on his face and didn’t snicker once about me not being able to find my receipt. After that I went to purchase something else and the deal was spend $ 50 on a particular item and get an item free. They unfortunately ran out of the free item; but the girl behind the register gave me another free item even though the sign clearly said «no rain checks or substitutes.» This store always exceeds great customer service! Being the time of year at a toy store nether the less; they are so easy to deal with and focus on customer satisfaction! Props to Kingston Toys R Us; you guys rock!

The staff was very helpful and friendly.