Kinnelon Ridge

Spacious 2 bedroom apt (for a floor plan without the balcony). Carpeted apts and full size washer and dryer in unit was the main draw to this apt. We were very happy during our 1.5 years there — especially because of the prompt and awesome service provided at leasing office by Amal! Maintenance staff is cordial and responded in timely fashion to any grievances. Only con is lack of playground or play space for kids within the apartment community. There is Silas park less than a mile away so there is access to outdoor spaces.

Let me start by saying that this place is actually one of the nicer and newer rental apartment communities to live in. That’s the ONLY good thing that can be said about it. They have 2 bedroom apartments which have 2 full baths and central air and forced hot air with washer/​dryer inside the units but don’t include utilities such as water, gas or electricity.
I’ve been living here since April 2014 and my rent was $ 1745/​mo until i renewed my lease in ⁴⁄₂₀₁₅ when they raised my rent to $ 1765 and then when I renewed my rent this year in ⁴⁄₂₀₁₆ they increased it to $ 1805. So they basically raised my rent by $ 60/​mo and yet whenever there were maintenance related issues, they either did nothing or took their sweet time to fix them. Not to mention my wife and I have been searching to purchase a home and asked the property to go month to month so they charged us half of what our new rent payment would be going forward ($ 902.50) in our case and again — when it comes to maintenance they do little to nothing! It’s absurd how the property management treats their tenants. This is typical for apartment communities owned by Garden Communities as we lived at Knoll Gardens in Lake Hiawatha (Parsippany Troy-​Hills), NJ prior to this place, though they actually included water and we just paid for gas and electricity and were a lot better with maintenance than Kinnelon ridge.
Now the property maintenance/​management staff is almost completely useless; specifically the office manager, Kinnelon ridge property manager, the «superintendent», Dan (who’s a complete douchebag with absolutely no respect for tenants and acts like he owns the property or something), and Garden Communities’ manager who’s a tool with no concern for tenants’ issues. The office mgr almost always has condescending comment for issues I’ve had. To name a few, I had Yellowjacket bees (or wasps?) in my son’s room last summer when he was only around 8 months old and she thought it was «hard to believe» and when I told her I caught a couple of them, her response was oh well we have bees on our apartment too, it’s normal to have them”. Are you friggin kidding me?! I told her that if my son ever gets stung by one, there will be a serious lawsuit on their hands. So finally after a week of me demanding a professional exterminator to come and spray the building, she finally called. For that to happen, I had to speak to the garden comm mgr, and he must’ve yelled at or threatened to fire the office mgr because she was pretty understanding about a few maintenance requests I made to her after that and didn’t make remarks. I only had to deal with the Kinnelon ridge property mgr once but she didn’t really do anything whenever I had to go over the office mgr so she was useless. The super — dan — literally cursed me out when I was working out in the community gym one night around 9pm because I was dropping the weights and when the gym closes at 10pm he comes out telling me to get the f#ck out and that he’ll revoke my gym privileges if I didn’t leave when I asked him if I could just finish my last set of exercises which was five more minutes. When I spoke with the KR property mgr the next morning about his disrespectful intense attitude, she didn’t ask me whether or not he apologized but went on to tell me «well he lives in the apartment next to the gym (which I had no idea about and told dan that if I HAD known that, I wouldn’t have been dropping the weights and sincerely apologized and got a response of «I don’t want your f#cking apology just get the f#ck out), and has a one year old child.» I told her well that doesn’t give him the right to talk to tenants that way and she said we apologize for that. That dickhead shouldn’t be working here with an attitude like that. I then told the garden communities mgr that I don’t want that asshole anywhere near or in my apartment and all his response was «well did he apologize to you?». I told him I didn’t want his apology since he didn’t wanna accept mine and told him he should be written up but who knows if he ever did.
There have been a laundry list of maintenance issues that we’ve had and took forever to address by the maintenance & mgmt staff but I just don’t have time to list them all out. One major recent one we’ve had is a bird got into one of the ducts in the building and it smells nasty from the vent in our bathroom which happened 5 days ago and the office mgr said she’d have a roof company come on Fri 5÷20÷16 to get it out but never actually called them and we’ve been arguing with mgmt to get it addressed all wknd and we had because we come to find out yesterday that no one was ever called and the issue will be addressed on Monday. If anyone from management is reading this, you’re lucky to get 1 star, otherwise I’d give –10 if I could!
New potential tenants beware of this place!

I was unable to stop water from running in the master bedroom bath. I called the office– this was a Saturday– and was given the emergency number to call. Dan, the relatively new super, picked up immediately and asked all the right questions to determine the nature of the problem and to ensure that he brought the correct tools and parts.
Dan arrived In less than 10 minutes. In another 15 minutes, Dan not only fixed the problem; he also spotted other things in need of repair.
Dan possesses the «three C’s:» competence, confidence and caring. I am a long-​time resident of this community and can recognize extraordinary talent. That is why I was determined not to let this positive experience pass unnoticed.

I have lived in KR for over six years. The management and staff are all pleasant and willing to help. The grounds are kept up and look very appealing from outdoors. The apartments are roomy and spacious, very comfortable. The best part is most come with their own washer and dryer. I enjoy living in KR.

I lived in KR for about 6 months, then needed to move to another complex that allowed pets. I found their on site staff to be great to work with; very professional, especially Ann (I think there are two people by the name of Ann, I worked only with the «shorter’ one who seems to always be at the rental desk).
the grounds were kept clean and neat and no major snow removal issues as I read below. The apartment itself was getting a bit «tired», particularly the appliances and carpets. But is was safe and quiet. Really friendly people. Their gym is in need of some new equipment. Had I stayed longer, I would have perhaps considered donating a flat screen TV for the gym; the current 20 tube TV has also seen better days.
And yes, you do need to watch out for bears, but then again, it is in a secluded area. Just watch about you and avoid late night jaunts!

We lived in Kinnelon Ridge for a little over a year. It was a nice quite place to live. The apartments are in pretty good condition. The maintenance staff was fairly helpful. It is a nice place to live but there are a few warnings.
They will promise you everything before you sign the lease. Our carpets were terrible. They mentioned they would clean them professionally. After about 1 month all the stains and previous renters cat pee started to show itself. We made sure we documented every stain and scratch. This helped us later as we got our full deposit back when we moved out. Over the winter they stopped plowing. Basically the whole complex was stuck trying to get their cars out. Many neighbors helped each other which was nice but to me this was not acceptable.
Overall it was a decent stay but the management made it more stressful. They give you a hard time when you have situations.

My wife and I lived in Kinnelon Ridge for just shy of 2 years. When we were deciding to move there or not, they offered us a deal where the last month of our lease would be free. At $ 1,850 a month, that was a big savings for us and we decided to move forward. We selected our unit from the ones they had available and were told to do a thorough walk-​thru and take note of anything that was concerning to us. We only had a few concerns, the main one being the very dirty and worn out carpet. The property manager agreed that the carpet was very dirty, worn out and old and that it would be replaced prior to our move-​in date of Dec. 1^st. This was mid-​November.
We should have known from the beginning that it was a bad idea, once the on-​site property manager rescinded the «last month free» promotion because she had to install new carpet in our unit. The carpet at that time was 10 years old and was completely dry and brittle, mostly due to a combination of the forced hot air that the unit has and lack of care from the previous tenant. We chose to move to KR because we liked the location and were intrigued by their promotion of getting the last month for free. The fact that the promo was taken way 48 hours before we moved in was greatly upsetting, but with no other options and our entire apartment packed up, we had no choice but to move forward with moving to KR, even without the last month for free.
Long story short, there were a few other things that they agreed to fix for us that were never done, even though I called multiple times. We once had an issue where our dishwasher was smoking and filling up our unit with smoke and when I called to tell the office, I was told that it was normal for them to smoke. I was also told that when the washer stopped draining and began flooding the basin that it sat it, it was probably my fault and someone would get around to look at it in about a week. At the end of the day, Kinnelon Ridge is great at sweet-​talking people to get them to move there, but as soon as you need them, forget it. They had stopped plowing the parking lots for several weeks in December and January (during which time we had about 30″ of snow, if not more) because (and this is a quote), «All the tenants are unable to move their cars at the same time, so we cannot ask the plowing company to keep coming back to plow different parts of the parking lot at different times.»
My advice to anyone is to be very leery of this development. We had to fight to get our security deposit back because WE did not clean and wipe down the fridge, microwave and stovetop before leaving. Even though these things were cleaned on a regular basis, they fought us because we didn’t do it one final time before leaving. The charge they tried to keep from us for this… $ 305! Beware!