TLC AutoCare

Prompt, competent, fairly priced, and honest — everything you want from a repair shop. The only one I recommend to people.

From start to finish, this shop took care of my cars needs with lots of care, respect and honesty. Before I found this shop, I was always stressed out and anxious about getting my car looked at. But i’m so glad I found them! I’ve never felt so great leaving my car in their hands. Also, the way they led me through the car’s diagnosis was effortlessly informative. And I will be going back for all of my cars needs. Thanks so much!

A clean, professional, well-​run and honest auto care business. Andy is a wonderful guy and genuine. His employees are great. Good karma everywhere. The shop itself is clean and organized, they are in it to gain customers for life, and will always give you honest estimates and careful work.
If you are looking for that mythical great mechanic you can trust, this is the place.

TLC Auto is my trusted place to go to get my cars repaired. They are always polite and helpful. Andy remembers me after just a couple of visits and treats me like a real person.
They explain everything they find that needs done on the vehicle and are very willing to answer questions and go as deep into the repair explanation as you want. I’m curious about repairs done to my vehicle so I ask a lot of questions and never get my questions adequately answered anywhere except here at TLC Auto.
Their prices have not always been the lowest but the feeling of trust I have that they will get it done right the first time and aren’t telling me to do things I don’t need done is worth a few extra dollars.
My most recent car repair from TLC had me driving away feeling like I was in a brand-​new car. What a difference! Thank you so much, Andy and crew for your excellent service!

I have been going to TLC auto since before they were TLC. They started out in the Chevron station in Totem Lake. (ANDY refuses to tell me whether TLC stands for Totem Lake Chevron or Tender Loving Care,) I have referred several friends to them and all of them have been impressed with TLC. I have gone in several times and Andy has talked me out of doing the work I wanted done.

This review is long overdue, but after a recent experience my boyfriend and I had with another shop, I felt it worth writing to express my gratitude at how good this shop is.
When I first took my car to TLC I had just purchased a used Jetta. As I didn’t have complete records on the car and it was slightly above the 90k mile mark where a new timing belt would be required, I took it in proactively to have the belt replaced. I don’t remember the exact quote ($ 5 – 600?), but TLC was well within the price range that I had been quoted by others.
An hour or so after I took the car in, I was called by Andy who stated that there was writing on the water reservoir that suggested the timing belt and water pump had already been changed. As a result, they wanted me to further investigate to determine whether or not the work was actually necessary. I did some further investigation and it turns out the belt and water pump had been replaced about 5,000 miles previously. Effectively, Andy talked the shop out of about $ 5 – 600 of work that I would have happily paid not knowing any different. That is the serious honesty that very few shops have even if they are generally good otherwise. It is this type of service that sets TLC apart from others.
I subsequently had some other work done on the same car with TLC that was always performed on time and always within the quote, but as with older cars sometimes it is time to let them go so I replaced it. I will say without a doubt that when the service warranty runs out on my new car I will be headed back to TLC should I ever have an issue.

Great service, and very methodical in showing where the problems are so you have high confidence that you’re making informed decisions about the repairs.

They were recommended by a coworker a few years ago. I’m not a big fan of dealing with issues involving my car but I sincerely think they are one of the few honest mechanics out there.

A friend recommended TLC Auto Care as their years-​long auto mechanic. I am still constantly surprised at the quality of service. The mechanics and owner actually know your name and remember who you are when you call on the phone. That’s impressive. We’ve loved their service and never felt pressured to make repairs that we didn’t want (on our work truck – some things aren’t worth it). Great repairs. We have been 6+ times with our two vehicles and have yet to find fault.

I had my 60K service done. Andy was very professional and the final bill came in below their initial estimate, always a pleasant surprise.
Would definitely recommend trying them out.

This place is great. Very honest, won’t pressure you into repairs that you don’t think you need, but are very willing to work with you and explain everything. As an engineer, I really like to understand why something needs to be repaired, and these guys are great about that. And their dog is awesome: wont bark at anything, huge gentle giant.

TLC Auto Care is great! For once it’s nice to leave a repair shop with a good feeling.
These guys are very knowledgeable, thorough, reasonably priced and QUICK! They talk through everything with you to make sure you understand what’s going on with your car and that there are no surprises when the bill comes.
I would recommend TLC Auto to anyone and wouldn’t hesitate to return for more service myself.

Andy, John, and Jake the black lab are the best!!!
For years I’ve been searching for a reliable and honest mechanic. I found them by going to the library and looking through a magazine that did those tests where they bring in a perfectly good car and see how many imaginary problems the shop comes up with. They gave TLC top marks for price and honesty. And in the last 6 years of using them I’ve been astonished at how motivated they are to do the right thing even when it comes to an opportunity to make an extra buck vs. the best interest of the client.
I cannot say enough good things about these folks. GO!
And just so you know I’m not a shill I own Seattle Green Limo and have been taking my cars to Andy since it’s crucial to me they stay up and running. Time is literally money for me! Feel free to shoot me an email or call the office line of Seattle Green Limo and I’ll back up my writing with talk.
If there were 10 stars available, I’d give ‘em!
Kevin Williams
Founder
Seattle Green Limo

GREAT repair shop for my Volvo. The owner, Andy, is a good and honest mechanic with reasonable rates. He talks to you about your car problems like a friend, not a service manager trying to squeeze you for every dollar. Andy remembers you when you come back in, remembers the work he did last time. It’s like having a friend who fixes cars.
They also offer a membership card where repeat customers get 5% off and your car has roadside assistance. We have AAA so we’ve never used that service, but it’s just another indication of how thoughtful they are at TLC.
I took my car here after having a bad experience at Barrier Volvo, and TLC took care of the whole problem for one-​fifth what Barrier charged me.
Great workmanship, great prices. I can’t recommend TLC Auto highly enough.

These guys are great!!! I would recommend TLC Automotive to anyone looking for an honest place to take your car.