WA First Mortgage

This review refers to our experience with Austin Matson, a senior loan officer, and Tryg Satterlee, WA First’s president. To say we’re dissatisfied with them and WA First is an understatement.
Matson advertises he has lots of experience. If so, how did he let this happen? He had 46 days to secure a mortgage for my daughter’s house purchase, and as the weeks went by he consistently told her she qualified for the mortgage. Then only 4 days before closing he told her she no longer qualified — and the only way to salvage the loan was to add me as a cosigner! If we hadn’t found yet another way — which cost us many thousands of dollars extra — my daughter would have lost her house.
Everyone involved (except apparently Matson) was angry. My daughter’s real estate agent said she should have been told of any problems way earlier than 4 days before closing so she could shop other lenders. The r.e. agent, who was great, vowed never to work with Matson again.
I complained in writing to Satterlee, Washington First’s president. Five weeks later I’ve received no response. None, despite what Satterlee says on his web page:…“true success shines in creating life time clients through clear and concise communication, honesty and integrity.” Does he even believe that? You judge.
Satterlee previously owned another mortgage company that was fined by the state of Oregon in 2011 for failing to respond to seven requests for required documents. Last year Washington state held WA First in violation of its Consumer Loan Act for failing to pay the state almost $ 69,000. And WA First’s Richard J. Seraka was stripped of his loan originator license and ordered to stay out of the mortgage business for 15 years after it was found he had altered loan documents. All this can be easily verified online.
So wish my daughter had researched Washington First Mortgage and Austin Matson before she went with them. They were a very costly mistake

We worked with Jim Sorenson from Washington First and recommend him highly. Our purchase and sale agreement took a while to work out, and we had just a couple of weeks to close.
Jim found us a loan at an exceptional rate and he not only met our time constraints, but he beat them. We were able to close before the end of the month and save ourselves a bundle in interest.
He was communicative and open throughout the entire process, and did everything to accommodate us. Our escrow closer, who’s been working with him for years, even sang his praises during signing.
We were very satisfied with Jim, and will be referring him to friends and family in the future.

This has to be the longest refinance in world history! This simple refinance took over three months to complete simply because these people could not get their own stuff together. Every single day we got an email from our brokers little helper asking for something else, like a 401 statement that hasn’t come out yet, but they didn’t care and only threatened a longer refinance if we didn’t produce it. The worst part is that we would get an out of office email when he asked for something and his little helper told us he was on the beach in Mexico and he couldn’t help us at the moment.
After a while, we told them to forget it, that we would not give them our business, but the wife thought that since we had gone so far… When they came to our house to have us sign paperwork, they had two copies of different paperwork with different numbers on them! We didn’t catch it till later, but I warn you because they treated us just like a used car salesman would!