CenturyLink Store

SO BAD…
So I had trouble for over 6 months, techs not showing when we had confirmed appointments, mystery closing of my tickets, asking for managers to call and no one ever called, etc.
Stay away if at all possible, worst customer service ever. Had a MANAGER tell me they could not go past their manager, who never called me after 5 requests BY POLICY, really? Customer is upset and wanting to talk and it’s Policy NOT to find someone?
Service is poor, interface is sub par, find something else, DirecTV if need be in rural areas even in FL where lightning impacts that service.

Garbage, absolute garbage. This company is a joke. It’s nearly impossible to get someone on the phone. They needed 2 weeks before they could come set everything up. We called the cable company and they said 3 days so we went with cable. It took us 5 days of continuous calling before we could get in touch with century link to tell them to take their set up and customer service and shove it. Will never ever ever use century link again even if all cable companies go out of business. Would rather stare at my walls than deal with them again.

Buyer Beware! I was forced to order Internet service from CenturyLink because my current provider was being absolved and CenturyLink is the only DSL Provider in my area. They would not have been my first choice, if I had a choice. I ordered the equipment via online thru their website. I was eligible to receive the speed of 25 Mbps which I took. It wasn’t until later that I found out that anything over 10 Mbps required an installer to install the modem and I was charged a high fee. If you order the least speed (10 Mbps) you could do it yourself. I took the 2-​year agreement deal to hold my price at $ 34.95/month and hoped by the end of the agreement there would be other internet provider options in my area. I received the first confirmation email of my order via email. I picked the installation date and two days later received another confirmation email stating the date the installer would come and the approximate time (8A-​12P). I took off from work because someone had to be home and waited four hours. No one came. I left home and went to work. Called customer service and the first thing she said was «our installers don’t install until after 12N». Really? CS tried to reach installer while I was on hold with no luck. Installer finally called me at 4PM to let me know he was on his way. I got home at 4:30 but he didn’t show up until 5PM. He spent maybe 15 mins at the house and CL is going to charge me $ 99.00 for the install. What a ripoff. Internet service was intermittent for two days. Called technical support and they did diagnostics while I was on the phone and I was told that the signal I was receiving into the modem was only 10% of the 25 megabits I should be receiving. They scheduled another tech for a Monday. Waited all day Monday and no tech, no phone call. My account on website said the tech would be at my house on that Monday between around 6:00PM. The night passed and no one came. Next morning I checked my account again and it said the tech was re-​scheduled for that day at 10:00 PM??? Huh? I’m in bed by that time. No resolution yet. Giving them another try, then going to contact FCC, BBB and every other agency I can think of. I want a refund on the installation.

Unfortunately I can not write two separate reviews. So just bare with me.
Although the service from the store on Vine St was good. I have to advise against doing business with CenturyLink specifically.
We signed up for service last week. It took a few days to get the equipment by mail. Which should have been provided by the store.
Contacting the company by phone became a game. If you like talking to computers, more power to ya! But I can’t afford to waste my time answering questions with a piece of machinery.
Then came the time for setup.
Our work order was lost the very first day it was scheduled to be activated. It took an extra day to get another work order.
Then the next day proved just as worthless.
Our internet was connected without notification. We were notified that it was set up. So I tried to get it working with tech support. «NO GO!»
We had to reschedule for another day.
Today we have been waiting for service since this morning. It is now nearly the end of the business day, on a Friday. I have called to confirm that the tech is coming four times already. They assured me that someone is coming. (Here is the catch: They don’t know when!)
Lack of communication and bad tech support. Only leaves one to question what the service is going to be like!
Just a good thing I’m not a home business customer. Would have lost a lot of money.
Buyer Beware!