Fantasy World Resort

Townhouses were pretty old but we must have lucked out with a decent one because we didn’t have any insect issues. The washer/​dryer in the unit is worthless so don’t count on doing laundry while staying there.
The pool and splash pad were nice! The water slides were closed for maintenance (which we didn’t find out about until we arrived which was a bummer!)
Overall it is a decent place to stay for the price. We were out and about almost all day everyday so it didn’t really bother us that the townhouse wasn’t the greatest. It is def close to everything which was nice also.

Awesome resort, but I suggest the privately owned units instead of booking the resort owned/​managed ones or timeshares. The privately owned units are updated while the resort ones are still old looking. Besides that, is less headache checking in and we could contact the owner at any time if needed anything.
Recently spend amazing two weeks at the unit located at Wet n Wild Ct, booked thru Airbnb. We were very happy with the cleanliness, updated furniture and electronics. We all used all the amenities of the resort.
Kids loved it. We loved it

Stay away from this place. I filled out the form online for what!!! After I did this they blow up my phone calling me at work and home. When I finally had the opportunity to speak to someone and book my tour being told I was eligible if I just brought another person with me they call me back 2!!! Days!!! later!!! To tell me I’m not. Basically it sucks to be me. That was awesome.

I spoke with a representative and was told to come in for a tour today. When I arrived for my tour I was then told I was not eligible to take the tour because I lived in Florida. Prior to this, when I made the reservation, the representative spoke to a manager and informed me I was indeed eligible for the tour and the free park ticket. Now, that does not appear to be the case and I have driven in from Melbourne which is about an hour drive (or more!!) for absolutely nothing. I would not recommend this company at all and advise people to stay away if you value your time, money and sanity. I am enraged. This is completely unacceptable and not any way for a business to function.

So I guess we are not alone… understand one thing these are old townhouses that someone bought and tried to fix up a bit… sticky floors, pillows that are disgusting, ants, master bed is twin beds put together, no water pressure, slippery showers, water stinks like sewer, the sheets were spotted and there were long brown hairs in the bed… we are a blonde family… the Mgr who worked today Sunday morning has zero customer service skills… good luck and I hope this is not anyone’s idea of a fantasy resort… leaving 5 days early to go to a real hotel…

Sorry we reserved a stay to perpetuate such an injustice.
This place is horrible. We arrived rather late (1:00 am) on Saturday. The front lobby was closed and the security guard gave is our key and said to check in early the next day. Good to go!!! Right???
After getting to the room (after traveling from the Midwest) we were ready to sleep and did not bother much with exploring. We found out the next morning–
that the toilet in the upstairs bathroom does not completely flush.
The refrigerator has ice trays (really– no ice maker?) — oh … And the trays are cracked.
Drawer on range is just there for looks and does not open.
Mold and «nasty» stuff in the shower
Washer and dryer are really old and make so much noise.
Plumbing futures are dated and you cross your fingers that you don’t break something in the shows. Just awful and gross!
Beds — what a pitiful excuse for betting– really makes you wish you had a sleeping bag to lay on the bed.
Slides are closed for repairs and painting. Got yelled at for bringing a Diet Coke from McDonald’s in the pol area.
In general– we are so disappointed. Unfortunately– we do not have the money to go elsewhere. We are stuck and will do our best to be happy. We could of had nicer accommodations with a tent in Gatlinburg… Both are considered roughing it.
Save your money– don’t come here. We are in our late 40’s and have kids… Not a good place to stay at all!!!
Did I say– DONT SPEND MONEY HERE!!!
God help us — while writing this review– a tell from the kitchen confirmed the bug problems you read about are real. There was a roach big enough to ride! Again– we are stuck and calls to the lobby are no help.
Got to laugh– crying never helps!
Last comment– if you do stay here after reading my post– you have no reason to complain. You have the info– unfortunately, I didn’t know about Unilocal and dos not read reviews prior to wasting a small fortune on such a run down, awful, disgusting, gross, over prices, scary and disappointing place to stay.
Buyer be ware!
#awfulroomtorent

We are in the midst of a vacation here. We will survive the next three days and then be happy to be out of here. The villas are dirty… They might spot clean but that is as far as it goes. We have an ant issue … But after reading other reviews I guess I should be thankful they aren’t roaches. Our rule at home is no shoes on inside-​our rule here is shoes on at all times. What is sad is that it could be a lovely property –the main part, where the pool is (which is the picture you see on the Internet) is nice but the actual villas are not very nice, they are more akin to low-​income housing.
The beds are horrible … It is not a king bed but two twin beds pushed together. There is a washer and dryer but it takes a few cycles of the dryer to dry anything.
The location is good for the parks. The staff has been mainly friendly. The manager tried to make things better for us … And with all of the issues we had the chance to get to know the maintenance man who was very nice as well.
It is nice to have the option to cook in the villa but honestly everything feels so dirty here that we can’t stand to be in the villa. We get up and out as early as possible and then stay out as late as we can handle. The next couple of days can’t move quickly enough for us.
The bottom line is that there are so many other nicer places to stay… Do not waste your time here.

Let me just start by telling you this. Be prepare to be dealing with attitude at the front desk. Essie needs an attitude adjustment and they should send her to the Marriott school for training on being polite and courteous. I checked in. My room wasn’t even ready at 6pm!!! Why not? You are charging people $ 75 if you check out after 10am. They finally give us the keys to the unit and tell us the sheets still need to be put on in the master bedroom and the comforter is still drying. 7:30pm they bring us the comforter. There are no plastic rails on the refrigerator to hold the food or cans on the doors. No toilet paper holder in the bathroom upstairs mold on the ceiling the lamp in the living room was scotch taped together the kitchen cabinet is warped the microwave carousel plastic piece that spins the glass around is cracked. I called the front desk to ask if there was another thermostat upstairs because it was very hot in the bedrooms. Essie tells me no. Then proceeds to take attitude and tells me that’s a different story is it broken or not working hold on!!! When she gets back on the phone I tell her that I m not a maintenance I can’t tell her if it is not working. She sucks her teeth and says goodddd byeeeee. The grounds are really nice and so are the pools. But is that out way a day of problems??? Think before booking. An honest review.

This is pretty crappy If I could say so myself. There is no hdtv in one of the bedrooms just standard. The upgrades are so cheap. the showers don’t drain and nor do the sinks. the water smells weird. It came pretty dirty with an old sock still in the room and a baby pacifier. The air is dirty and they set the place to 50 degrees when you first come! The safety attendants are paying more attention to talking with their friends than keeping the slides and lazy river running. Some of the units are not renovated and look like 1986 threw up. You don’t get that much hot water. The hotel lobby if you shall call it one looks the one at a comfort inn. The bar is next to never open and the hotel forbids wet clothing even though it is one of the only ways to get back to your room which means you have to get completely dry before you can go to your room. The lazy river is not lazy and is sad

Ok so the reviews on here are pretty bad but I booked this place through Expedia and never read the Unilocal reviews until I was already staying at the resort. The check in staff was incredibly friendly and I have to say they gave me everything I was supposed to get as an Expedia VIP customer. Most hotels I have stayed in with Expedia VIP you have to ask for the free drink, late check out etc… so that was a nice change. I didn’t like the fact that there was no housekeeping during the stay which means if you run out of toilet paper etc… you’re on your own. You can go to the front desk and ask for it but I think that’s strange. They also don’t provide clean towels during your stay although my unit had a washer and dryer. Then again you would have to buy soap. You also have to check out by 10:00 or they charge you $ 75.00. The unit we stayed in was big and comfortable. Full kitchen so stop and buy food for snacks or even light meals. The rooms and bathrooms were clean although the shower was older and could use some updating. All in all we liked the accommodations, the pool and slide and the staff. Maybe they should offer housekeeping every other day and allow for later check outs without such a ridiculous fee.

I sent an email to the resort about 2 months in advance asking for a townhouse close to the front of the resort. I was given a townhouse that was almost the furthest from the front. Then I send another email about 2 weeks before I arrive asking for some extra pillows and an extra blanket be placed in the closet of the master bedroom… no pillows or blanket & not even an email response from the resort.
My family I arrived late at around 11:50pm on a Sunday night for our 8 day stay. The front office closes at 12 midnight and is not well marked as there are 2 offices & 1 closes at 11 and even if there is someone in the office they will let you knock until your knuckles are bloody and never come to the door as they ignore you. I am told that there is no housekeeping service for my entire stay and if I want clean towels then there will be a $ 9.00 charge. They told me that I have a washer & dryer in my unit and I should wash my own towels.
My first night there I lay in the bed, I turn over & find that my king bed is actually 2 twin size beds pushed together to make a king size bed. I felt like I was in a movie as the beds began to separate slowly. I mentioned this to the front desk the next day and was asked if I wanted maintenance to look at it. I asked what they could do. Then I said never mind.
The washer dryer combo unit was old and beat up. I ran a test wash with just water to clean out the washer and it was so off balance that it clunked on every spin cycle. The dryer took 2 full cycles to dry anything.
The pool and lazy river were nice and clean. The front desk staff was something to be desired. Customer service is what a front desk person is supposed to convey, not attitude.
The checkout time is 10:00am or there is a ridiculous $ 75.00 charge. There seems to be a charge for everything here. There was a woman who was providing transportation from the resort to Disney Epcot. She told my wife that she works for the resort but according to her business card she is not employed by the resort. We had her drive us once to Epcot once just to see how much it would be & because we woke up really late and missed all of the scheduled shuttle pick-​ups. She charged us $ 35.00. A legit taxi costs around $ 27.00.
The resort has a complimentary scheduled shuttle company that picks up from the front curb. Platinum Transportation, this company is the worst service that I have ever seen. The main reason we ended up using taxis was because one night we went out to the bus pick up area at Epcot and there were over 200 people waiting for 1 65 passenger bus. When the second bus finally arrived my family was confronted by a very large angry woman who threatened bodily harm if we got on the bus before her. We then took a cab. I called Platinum Transport and they didn’t even understand English. I told the guy on the phone what happened and he said that he would send a cab. Worst part was that I had just told him that we had already taken a cab. I notified the front desk and received no help, just excuses.
I think that next time I’ll stay at a Disney Resort. This Resort fell very short of my expectations. I was very disappointed and so was my family.

Overall, this was the worst place I’ve stayed at in a while. It has it’s stronger points: They really push «activities», which sounds great, although I have not taken advantage of any of them. The water slide and pool area looks fun, but again, that sort of stuff wasn’t on my list of things to do while I was here — -all I needed was a half-​way-​decent place to sleep.
The décor is a bit dated. The TV’s are old school. The beds are incredibly firm.
Our biggest problem came as a result of the room’s plumbing. On our first night here, the second floor bathroom was clogged – this was after my wife did «number 2». I unfortunately had to look at it and was able to confirm that it was not clogged by her doing (more confirmation comes later). When I tried to fix it, it overflowed (yuck!). We called the front desk and began efforts to clean the area. The toilet itself appeared to be in below average condition, with the tank slightly angled away from the bowl. When we went to the living room located directly below, I observed a leak coming from the textured ceiling. The leak was originating from 1 of the 2 holes which were drilled into the material to mitigation water accumulation. The surrounding textured area (approximately 4SF) was not uniform with the remaining popcorn ceiling. This evidence confirms that a leak has certainly occurred in this area before, it’s been repaired before, and holes were drilled to mitigate the water the next time it overflows — all in an attempt to avoid the cost of replacing a toilet. Maintainence came out, snaked the drain and dispatched housekeeping. We left the room while housekeeping began cleaning. We’re pretty confident all housekeeping did was give us new towels, because by the time we had returned the old towels used to clean up the mess resulting from the hotel’s plumbing were still on the floor.
Days later, around midnight my wife used the bathroom and BAM! A pressurizing howl was coming from the bathroom. After waking up, I discovered the water supply valve to the same toilet had failed, resulting in a very quick accumulation of water over the floor’s surface. By the time I was able to stop the water there was a good ½″ — 1″ of water surrounding the toilet. We immediately called the front desk — approximately 10 times — no one was there. We ultimately used our last remaining towels to clean the mess in the bathroom and living room below.
There is now (because I’m writing this review from the room) clear (additional) water damage to the ceiling materials within the living room. We have 2 days left on our 1 week reservation and will be checking out and spending them elsewhere.

Two story condo sounds like heaven doesn’t it? No it doesn’t.
About 5:00 — 6:00 AM in the morning you will hear horrible war noise and sounds as if bombs are blasting off. Followed by a very loud beeping notice of a waste management truck backing up and tires screaming. As it turns out there is a warehouse in the back of the units working early in the mornings.
In the evenings, when the sprinkles go off, it smells like cow manure.
Had to run around the living room to catch a 2 inch roach, which is made out of rubber and wouldn’t die after I hit it with my shoe.
The stairs squeak and make horrible notices. The washing machine makes a horrible noise through the walls. Very thin walls.
The worst WiFi ever!!! Slow and at times it shut off.
Be aware!!!

Very disappointing. The property was given a gold status from my travel company but it was really pretty bad. People live here full time, which was a weird mix of people. While the bar and pool looked nice, the room was downright disgusting. The floor was sandy, there was old spaghetti and what looked like a blueberry on the floor. The trim was disgustingly dirty, their were stains on the furniture, and mold. The «king» bed was two twins put together. They were very courteous, but the property was so bad we had to leave.

Checkin was fast and pleasant as the staff was very friendly. We were told if someone calls our room acting as resort staff asking for credit card information not to comply because true staff would never make that call. At the end of the checkin process we were directed to a lady who wanted us to sign up for a timeshare presentation but she was not pressuring us in any way. When she drew on a map to show us the location of our room she commented that we were fortunate because where we were going to stay was normally reserved for owners. She lied but don’t take it personally they all will down here because they are trying to sell you timeshares.
Upon entering our room the initial impression was nice so we unloaded the car. Then as I began to put things in the kitchen away I saw a cockroach run across the counter and where there is one there are many. I caught it in a sandwich baggie and went immediately back to the office where I presented my catch. There was no apology but they did move us into another room which is on the remodeled side. As it turns out they are renovating the place so make sure you get on the new side if you come here.
Our new room was bug free but had some minor maintenance issues. The toilet seats were broken and about to fall off up stairs and down. The lint trap in the dryer was broken and we had to run the dryer cycle twice to get the clothes dry. The «queen bed» turned out to be two twin beds on a queen frame so if you expect to snuggle with someone expect the hard edge of the two mattresses meeting in the middle to thwart your efforts. Also the bottom of the tub, while it does have an anti-​slip surface, is still very slippery so if you are elderly or have other concerns this may be an issue.
WIFI — If wifi is important to you stop reading now and book another resort. When it worked it was brutally slow and you had to repeatedly sign in to gain access.
BEDS — If you have back issues or find that you need a bed that «fits» you to get a good nights sleep stop reading now and book another resort. The beds are soft, saggy, and lumpy all at the same time.
AMMENETIES — The resort has lots of things to do without needing to leave the complex. Basketball, tennis, put-​put golf, a large water slide and a lazy river to float on rafts in. There is a game room with of course video games and a pool table. An outdoor bar area is nice if you like to drink which I do not.
LOCATION — The location is great it is close to all the major parks and there are TONS of places to eat within walking distance. There is a WalMart close by and many other shops you can visit.
SUMMARY
WILL I STAY HERE AGAIN? — No the beds are completely insufficient for me and the very poor wifi are deal breakers.
SHOULD YOU STAY HERE? The roach problem was likely an isolated incident but I have no way of knowing. I saw two rooms and 50% of them had roach problems with some minor maintenance issues. I recommend reading over any other reviews for this place to get a better summary but the extremely poor wifi is a deal breaker for me.

The price was good. Place was clean. Its close to EVERYTHING. the concierge gave us some recommendations on dinning. They were great. they have planned activities all day long. Majority of the activitues were free. Awesome gameroom and gym. The pool area is amazing. Baby area splash pad. Beach style pool perfect for the kids. Little lazy river. 2 mini water slides. If your family is on a tight budget and you cant afford to go to the big parks this place is perfect. We had a 2 bedroom villa. It was lik e being at home. King size bed was a little hard. 2 full bathrooms. Sofa was a pull out. 2 single beds in the other room. FULL kitchen. They had full fride freezer pots pans, blender, dish washer coffe pot. We did laundry in the villa. I really loved this place.

The good:
The water slide, lazy river and pool.
The poolside cabanas are only $ 5 per hour to rent.
Poolside bar.
The condo was relatively nice.
Close to Disney
The bad:
Dirty outside of condo.
No management. It’s a free for all.
Wifi was useless.
Frig was unplugged.
No service around the pool, waitress ect
No lifeguard.
Cable tv sucks
Furniture is uncomfortable
Workers working on the outside of our unit while we’re in it without notification.
I had to clean out the lazy river everyday… beer cans and water bottles
Rundown area around the resort.
Questionable people at the pool/​neighborhood.
Unprofessional sales presentation to buy into property.
Do not follow proper processes around customer service.
Understaffed in the recreation dept.
We won’t be back.

This is a timeshare property that is poorly managed. Townhouse was dirty upon arrival: (1) Two trashbags and a broken glass were on our front step. (2) Melted popsicle was left on the masterbed’s nightstand. (3) Thermostat was set at 80 and took 48 hours to get to a comfortable temperature. (4) Refrigerator was unplugged and took 24 hours to get to appropriate temperature. (5) WiFi too slow to be worth the trouble. (6) Cable feed created a fuzzy TV picture.
We stayed in an annexed section with no security. We watched kids from the neighborhood scale the pool fence and swim. There was no monitoring of this section; I wouldn’t recommend walking alone at night.
The main pool was reasonably well kept, but the safety pool guards (not life guards) were absolutely LAZY! Recreational staff was overwhelmed, which resulted in poor cabana service. And the topper: A snake was in our rented cabana.

I think this place is hit or miss. It looks very shady on the outside– kind of run down and shabby. Every unit overlooks a huge dumpster in the middle of the parking lot.
However, upon stepping into the unit they are pretty nice. Our unit was remodeled with granite countertops and updated lights and fixtures. However, two of our windows upstairs were missing screens, thus making it impossible to open the windows at night without allowing the bugs in (and in December you want the windows open in Florida!)
The pool is nice, the lazy river is cool.
However, the internet is HORRIBLE. HORRIBLE. HORRIBLE. HORRIBLE. They boast about the wi-​fi– but it is SLOW. SLOWER than the old dial-​up from 15 years ago. REALLY SLOW. So slow it is worthless. HORRIBLE.
Other than that– we had a good time! :)

Definitely avoid this place. Go to any number of the nearby resorts. The photos are great, but what they don’t show you is this rude punk named Josh that works the front desk and the large semi tractor trailers randomly parked in the parking areas obstructing your view. There are also large construction dumpsters throughout the property for renovations that have been going on over a year. Banging from replacing roofs and now banging from replacing windows and THEY DON’T TELL YOU ABOUT IT.
Pools are nice, but the jerk at the front desk is enough to ruin any vacation. Oh, and forget the manager, she hides somewhere in the back and doesn’t have the courtesy to come out from hiding, return calls or emails.
By the way, don’t take the guided tour route — walk around the whole property. They have perfected the «time share» shakedown tour to conveniently show you areas they have spruced up, but the property is mismanaged and as an owner, you will pay for rude service and total mismanagement.