The Palms Hotel & Villas

I was staying In Orlando with my family for our first vacation we started out at the Gaylord palms which was absolutely beautiful!!! But for our last 2 nights we need a nice simple inexpensive place to stay so we picked the palms looked like a great place. Wrong as soon as we got in to start off the room was outdated and not so clean so that was to start. Then my husband and I started walking around you know just checking things out, I then notice a bug and I said to my husband that looks like a cockroach he said no it could be any bug we are in Florida :). Well I then went to sit down In the living room area and I look in the corner and it was nothing but a bunch of cockroach’s that is when I grabbed my stuff and was out In literally 2 seconds I do not recommend this place to anyone!!! And not one sorry when I said I want my money back and I am leaving must be a regular thing here

I booked a room at the Palms through Groupon for our family vacation. Going through Groupon was a great choice as it included all resort fees, Wi-​Fi in the room, and the breakfast.
Having never been to this facility my number one concern was cleanliness. Upon arrival, we found the room to be clean and in order. We received fresh towels every day and they changed the linens twice during our five nights stay.
The décor was dated and the room definitely needs to be updated, however, overall the room was decent. The one bedroom contained two full-​size beds, a very large bathroom, and living room area. In the living room area there was a refrigerator, stove, small coffee pot, and microwave. There are also a small amount of dishes and a dishwasher. The couch does make out into a sleeper sofa however, it was extremely uncomfortable to sit on so I can’t imagine would’ve been any different to sleep on.
Hotel staff was pleasant and helpful at the times we interacted. We arrived several hours later than anticipated and when I called to let them know it was not a problem.
The pool appeared to be very clean and nice, however, we did not have time to go swimming. An on-​site laundry facility is available, however, it was very busy so we found a coin operated laundry not terribly far from the resort. The Palms does offer complementary shuttle service to Epcot, which will take you over to The magic kingdom by way of the monorail. Instead of the shuttle we chose to pay $ 17 for parking at Disney as the shuttle schedule is very limited.
This resort is close to everything, which was a huge plus in our opinion. All things considered My wife and our oldest daughter, who were with me, said that they would stay here again. If we were to go back this time we would get a two bedroom suite and pay the extra money.

I was nervous about staying here because of the bad reviews, however, this hotel was awesome. I paid 37 $ a night (Groupon) and was extremely impressed with the size of the room. We had a kitchen, living room, & our own separate bedroom. We stayed three nights, four days. Check in is at 3PM and Check out is 11AM.
How much time do you even spend in your hotel room, anyway? Cmon!
The location is also great! I felt like I was on the Las Vegas strip. Right on Irlo Bronson highway next too Disney & Universal. Conveniently located!
Complimentary breakfast, an awesome pool & jacuzzi, shuttle to the parks, a game room, & a gym. What a great deal for the price. I would definitely stay again!
PS — For the people saying it’s too close to the highway. DUH! Everything in Orlando that is close to the parks is! I stayed in building one and couldn’t hear any noise whatsoever.

The place was full of roaches in the kitchenette. The front desk said not to worry, they were just palmetto bugs and they’re common in Florida. Palmetto bugs ARE roaches. Very rude service up front, air conditioning didn’t work well, and beds were very uncomfortable… I would not recommend this place at all.

I stayed in this place 4 days and received a good service. Access for free internet WiFi, free breakfast, pool, jacuzzi, gym and free parking. I bought a deal on groupon. It was really good deal. After I arrived they didn’t give me hard time. They said I’m all set with my groupon. That was wonderful experience from groupon.
I just wanna say I didn’t like couple of things.
They don’t clean your room everyday. Only Tuesday and Fridays. Because of to protect the environment That was weird. It’s a hotel. Should be clean well everyday.
I liked they had a spot for workout. That was a big plus. Just they need to update what they have. It’s too old and not useful anymore.
I liked breakfast menu. Everyday is the same lol Only thing I didn’t liked they didn’t had raw sugar. Any kind of sweeteners except brown sugar.
The pool and jacuzzi was very clean and warm enough.
Internet speed was pretty good.
Could find spot for parking.
In general I had a good time there. If they will improve cleaning days for everyday, gym updates and add some raw sugar to the menu that would be wonderful. Thanks.

Stay back, stay alive! The worst experience ever. After getting switched to a different room because of countless problems including safety issues. The next room was unbelievable. The first issue we noticed was that our fridge didn’t work, so maintenance came out to do a swap. After that my sinus started to flare up, why? Because I’m allergic to mold. I looked up to notice that the living room ceiling had mold damage, I walked in to the bathroom and noticed lots of mold next to the sprinkler head. Also in that bathroom was a door that was supposed to be locked and inside almost made me throw up. This was an entrance to the central air, where underneath was infested with mold. I asked the front desk clerk what he was willing to do and he offered to move us again. At this point I wanted to get out. Because it was a Sunday, the employee refused to call the GM and wouldn’t do anything thing else. After calling the BBB and department of health, the clerk got upset and had the police evict me out of the hotel. Our family left and went back to Cocoa beach. Thank god Groupon gave a full refund because the GM the next day refused to do anything for our inconvenience.

This is a good place to stay if you are on a budget and have a large family sleeps up to 6. The rooms are not as clean as they should be but the sheets and towels were clean. The fridge is a bonus and okay breakfast is served. Nice pool area, no safe in the room. If you could do without all the highend bullshit this place is for you.

The heater was broken on pool and hot tub. The refrigerator was broken. Upon check-​in, clerk overcharged my credit card 67 dollars and initially put us in the wrong room. The free breakfast left alot to be desired. However, the room was clean. The do allow pets under 50 lbs with a 100 dollar non-​refundable deposit… I didnt know that included pitbulls!!! Totally digusted and want to go home!!!

My dad had a cancer extirpation surgery in Celebration Hospital (in front of the hotel) so we had to stay a couple of days near the hospital. We informed to the staff about the situation of having a patient there. So they really payed attention to cleaning and service. Everyday the housekeeping change the blankets, and always cleaning. I have no complains. The breakfast has varieaty of choices. Eggs, pancakes, muffins, bagels, corn flakes, fruits. Etc. Stayed there the 1^st time 10 days and the 2^nd time 3days.

This place is a disgusting joke. We’re here right now and we’ve been placed in a room with no central air. They have cheap air conditioners and bugs are clearly getting in through the side panels. Our window is cracked, one of the drawers is broken and the dishes were dirty. On top of all that they tried to raise the resort fee on us when we clearly had paperwork stating a lower resort fee. Ridiculous

I went to the front desk because I wanted stay two more days I asked the the manager if she can honor me the price like what I paid for the other rooms she said she cant! I told her just override it to satisfied me with a great excellence services, she replied no! I told her that would not want to write a bad review, she did not care told me do what I have to do! Front desk girl and manager started laughing did not care about the customer did not talk to me professional at all, was dress sloppy not business type, and just walk away from me giving me her back not Finding me any solution, please stay away the customer services is horrible! Did not even greet me with a smile, places needs a management training

Stayed at this hotel for a convention over the summer and I though it was great for the price. Daily breakfast, free shuttle to Disneyworld and a full kitchen. Not the most modern and could definitely stand to have more accessible shopping/​food options, but for the most part pretty nice.

We purchased the Groupon deal (about $ 60/​night) as a money-​saving tactic for our 5-​day Disney World grand vacation.
The staff was sufficiently friendly, the daily free shuttle to Epcot was nice to have (although the 7:30am and 10:30am morning departures and 10:30pm and 11:45pm returning trips were a bit limiting), and the «suite» did their job of providing us a place to sleep. The pool, jacuzzi, computer access, and gym were also appreciated.
I was a bit bummed by the «deluxe» breakfast. Yes, there were a lot of options (bagels, english muffins, toast, muffins, cereal, and oatmeal as the carbs), but the eggs tasted as if they came from powder (as the boyfriend astutely noted) and the coffee was not drinkable (is that TOO SF snobby?). There was also no bacon, though bacon was prominently featured on the «DELUXE BREAKFAST» banner that stands in the lobby.
NOTE: we were placed in a double-​suite for the first night even though we reserved a king. We were told that there were only certain rooms reserved for Groupon-​holders and they were given on a first-​come-​first-​service basis. What? Then what’s the point of a reservation? Luckily, we got this resolved over the phone instead of having to come back from the park as the front desk attendant initially suggested. Just an FYI for those also holding Groupons!

How much time do you really spend in your hotel room???
When you’re traveling with your family, the key is convenience and price. The Groupon rate we received for this hotel was just too good to pass up. ($ 139.00 for three days and two nights) which includes transportation to Epcot and breakfast.
This place reminded me of the time shares of the eighties and early nineties. Well apportioned suites with kitchens. A decent sized pool, and gazebo area for those late night conversations involving alcohol and cigars… but I digress. The décor is still from that era, but they have resort wide wireless internet now.
If you’re looking for a place that’s close to Disney, reasonable, accommodating, and with a simple (or as management calls it «deluxe») continental breakfast to get you going in the morning, this place works.
The décor needs updating, the management may want to revisit the pet policy, and the rooms do need to be updated a bit. (Hint… they make flat panel tv’s nowadays.)
Again, it’s a good place to stay and enjoy the attractions, just plan to spend more time away from the room.
Happy travels!

Great for the price. Split between 5 adults-​mid 20’s. stayed for 5 nights, Disney World. The breakfast is GREAT! Not traditional continental. Eggs, sausage, French toast, beggles, coffee, orange juice, muffins, great value for $ 71/​night. Had one bed one bath with couch pull out. Be warned, couch bed sucks! Like any other pull out I guess, can feel right through that skinny little mattress to the wires and frame. Kitchenette was nice, fridge and microwave. Pool was nice as well. Free wifi is always a plus. We had a rental car so we did not use the shuttle. But, did ask about it… doesn’t run every hour or half hour, they have a schedule. think it’s a contracted bus that supports the neighboring hotels as well. Think they do a morning, afternoon drop and a pickup in the evening, not sure Please call and check if u are going to rely on the shuttle. I say this because I called at about 230 in the afternoon from the Animal Kingdom, they said their next bus was at 5:45 at Epcot. think they only pick up there and u have to use Disney’s transportation to go everywhere else. Could be wrong, call please. Hotel for the price was great. Staff manager was nice and acomedating up to the tv issue. Should mention the old tv that was in the bedroom nearly blew up, minor smoke and a terrible electrical fire smell our second to last night. A staff member who was delivering a roll away bed (thought we would try that instead of the pull out) was pretty much in the room when it happened said he was going to tell manager about it and have it fixed. nothing happened. That’s what dropped it from 4 to 3 star. That should have bees address immediately, they guy in the hallway later said he told the manager but couldn’t fix it because it was attached to the dresser… what?! Tv had to be at least 20 years old. Besides all that, recommended for the price! 4. Star for value/​price. should work well for a family! Good pick bro!

For the nightly rate, it’s a great value. Rooms have a decent sized kitchen and a living room with a pull out sofa. Breakfast is also included.
There is definitely room for improvement, the room décor, minor wear and tear in the rooms, and I really wish they would extend breakfast beyond 9am, to at least 9:30, but as I mentioned before, for the great location and considering all that’s included, the rates that they charge are more than fair.

We’re Florida residents that just needed a room for the night while we spent some time in Disney. I wasn’t expecting much, but I was very impressed by The Palms. We had a nice suite with a full size fridge, microwave and burners for cooking. The suite was comfy and clean. The continental breakfast was absolutely fantastic! We didn’t get an opportunity to use the pool, but it sure looked inviting. The only drawback was that we had full size beds, which were a little cozier than the queen my husband and I normally share. Other than that, our stay was great and I would highly recommend The Palms. We’ll definitely be staying there again the next time we head to Disney.

If it was away from the interstate or if the interstate and construction didn’t sound like it was in the room or if I couldn’t hear the people above me take every step, I would rate it a 3.
The breakfast was very limited and should not have been advertised as «Deluxe.»
The rooms were ok and the kitchen had enough utensils and plates for 4. I would not stay here again unless it was the only thing available.