Transauto Transport

I wish I could give them negative stars. If you want to get robbed then use their services! They are crooks who will say anything to get your business!
You don’t even need to use them. They are the middle man for car shipping! Find an actual car shipping company and don’t even bother with these disgusting people and waste your money. I’m so disappointed that I used them and got robbed!

Yet again, ignored by this company, after being told I would get a check mailed to me.

I chose to go with TransAuto Transport because there was an assurance that the car would arrive 5 – 7 days from my pick-​up date because they promote they are carriers (which is partly true — they also use a lot of third party drivers).
The car was scheduled to be picked up on Sunday the 25^th, but actually picked up on Wednesday, the 28^th. Instead of taking the 5 – 7 days, it took 8 days in addition to the 3 days already behind schedule.
In addition to this, I was guaranteed door to door service (or close to door to door if the streets are too small). However, the driver only gave me a window during the middle of the workday in a neighboring city that took me an hour and a half from my workday.
I spoke to Erica and Dan about dealing with this issue, but to no avail. While they ‘listened’ they did not provide compensation to properly deal with these MAJOR inconveniences.

I ordered a closed carry for $ 1400. The paper work I received was for an 850 open carry. I emailed Jesus and asked him to correct it. He again sent me the wrong info. So, again, I asked him to correct it. When he finally sent me the contract, the information was wrong, again. I had him change it, and I was charged $ 1400. The day before my car was to be picked up, I received confirmation… that I had an open carry scheduled despite having paid for the closed and corrected Jesus numerous times. When I emailed Jesus, he blamed the dispatcher and said he got the wrong info (I wonder why?). He told me he would have it handled by the end of the day. I never heard back. The next morning, I called him, and he said he was still working on it. I asked to speak to his supervisor, but Jesus told me he was in a meeting. I told him I didn’t care and again asked him to send me the supervisors information. I called immediately, and I got Pedro, the supervisor, on the phone. Pedro told me «Our closed carry driver had a problem so we got you a good open carry.» I told Pedro that no one ever notified me of the change, and that I had still been charged for the closed carry. He told me he would fix it and get back to me by 7 PM Eastern. I called Pedro at 6:45 PM Eastern, and he was already out of the office. My car is supposed to be picked up tomorrow, and I have a flight to catch (I’m moving). Their dishonesty and incompetence has now cost me not just inconvenience but money. I have to either expedite with another company, or move my flight and book a hotel. I’m considering filing a claim in court for 90 bucks and suing them for the expedited cost difference as well as the flight change and hotel change.
They also lied about being brokers and having their own cars. They subcontract. From what I can tell, they have a few of their own vehicles but mainly in Florida. Like the other reviewer here, I asked specifically if they would be using their truck to deliver my car and was told, «absolutely. We are not brokers. We are carriers.» They can spin what they do however they’d like, but a lie is a lie, and that was a lie.
Update: after a lot of back and forth, they did refund my purchase, but this still cost me tons of time I didn’t have (I was moving) as well as an extra fee from another broker for expedited delivery as I had to get the car picked up before I moved. Just save yourself the headache and go with someone else from the start.

They are brokers. They lied about that directly on the phone with me and sent me a separate email «claiming» they don’t broker. My vehicle got to where it needed to go, but it was thanks to the subcontractor that they hired. I felt completely sketched out by the entire transaction. I had to give my car to a couple that I had never spoken to before and just hope that it all worked out. I could have saved $ by avoiding them, but I believed them when they said they were direct shippers. Avoid this company.