Bad management/staff sucks. Service was not great in terms of providing customer service in an orderly fashion. Maybe because it was also a dunkin donuts, but there seemed to be nobody operating a specific area, they were all over the place(I.e. Going from scooping ice cream for one patron, to going to the register and leaving the next patron in line hanging there waiting to be recognized by another employee. Can’t complain much on the ice cream but overall it could’ve been more pleasant. This was my second visit, the first wasn’t any better in terms of service. Maybe it is their first job and the employees need customer service practice, but ultimately it falls on their manager/supervisor.
Ben M.
Évaluation du lieu : 2 Knightdale, NC
The ice cream is good. The restaurant location is ill-lit and looks very dated. The employees were not particularly friendly or attentive the few times I’ve been in. With some major exterior updates(outdoor seating??) and a more lively staff this place could be a great hang out.
Abby O.
Évaluation du lieu : 1 Raleigh, NC
Rude manager! My friend was choking on waffle cone and I asked for a cup of water and he was like it is 27 cents for the cup. So I had to dig out 27 cents. Ugh like good thing they were so fast getting the water!
Lea A.
Évaluation du lieu : 4 Cary, NC
I mean really, who does not like Baskin Robbins? It’s always hard not to stop here when I’m making my way down 64 East to visit my parents’ home or trekking it back to Wake County. Blueberry cheesecake and Bananas Foster a match made it heaven. I don’t care for cones. I prefer my ice cream in a cup. Customer service is always great. The ice cream is always good. The interior is clean. It’s just annoying getting in and out of there since it sits on in a odd space. Getting back on 64 is always a chore during high traffic times. They have a drive-thru, but I have never used it. I think the locals of Knighdale love this place, plus it shares it’s space with Dunkin Donuts. Win-Win!
Shaun B.
Évaluation du lieu : 5 Raleigh, NC
The staff makes this place great. Christopher is always so friendly and cheerful.