Snappy Lube

The incident happened on March 30, 2022. I drove to the Snappy Lube #2 located on 1101 Autumn View Dr., Knightdale, NC 27545. I requested an inspection and exited my vehicle and headed toward the waiting room. I sat facing the door so I could observe my RX 400H LEXUS being worked on. One of the staff members indicated I needed a tail light and wiper blades. I asked him the price and stated it was okay to replace. I watched him open my trunk and rip the right panel with both hands and I exited the waiting room to ask him what he was doing. The manager came over immediately to say that he knew what he was doing. He explained they needed to enter in through the panel to fix the right tail light. I again went back to the waiting room. I watched him as he changed the light and closed the trunk. I paid $72.87 and drove away to inspect the panel. Of course, the trunk panel the staff member ripped with both hands is still not attached as it was before. I drove back to Snappy Lube, the manager immediately came over and I popped the trunk to show him the damage and that a portion was missing from the trunk. Two more staff members joined him and stated that my car was already like that. We went back and forth, the manager raises his voice and in return I raise mine. One of the staff members stated he was traumatized from his father yelling as a child and the manager grabbed the staff members arm and the two walk away. I replied I'm equally traumatized over my Lexus being damaged by Snappy Lube #2 and that they were all attempting to cover it up. The manager angrily yelled “Jesus Christ” as if that was going to frighten me. The three men seemed very confrontational and it was obvious they were all going to stick to their story. One of the staff members stated he saw the missing piece to my trunk on the ground in the shop area and the manager motioned for him to go get it. At this point, I videotaped the manager replacing the part. Obviously, I was telling the truth after all.

A week later, I spoke to the manager today at approximately 2:42pm and his response to me was, "I was instructed not to speak to you by the regional director Chris since you filed a claim with Better Business Bureau. It is obvious to me, that the company Snappy Lube #2 located at 1101 Autumn View Dr., Knightdale and the regional director wishes that I would just go away. I am certainly not going to go quietly until my Lexus trunk cover is properly replaced and repaired.

To date, Snappy Lube #2 Knightdale NC and the region director has ignored my claim to repair my Lexus suv. I even attached the cost of the trunk panel part and labor from the Johnson Lexus dealership and sent a copy to Snappy Lube#2. I received another call from the company suggesting I bring my suv back to Snappy Lube #2 to see what they could do. I have already seen firsthand what Snappy Lube #2 can do, and that is ruin my Lexus trunk cover. Obviously, it is not only wise but I would prefer the dealership repair my Lexus and Snappy Lube #2 should absorb the cost of the damage of $294.37. To be silent and refuse to repair damages speaks volumes about Snappy Lube#2 Knightdale NC.

went this morning to get my car inspected! staff was helpful! comfortable waiting area with water and coffee!
enjoyed being able to go to a car shop where no one asked me on a date in exchange for car service!

I come here because there is usually not a wait and it is close to my house. What I don’t like us they are in the expensive side for oil changes and every single time they do the whole «you should replace this and that» and it makes me feel like they are just trying to get a larger sale out of me. It us the same speech every time and the way they deliver it you can tell they say it all of the time. It makes me feel like I can’t really trust if something truly needs to be done.

Every time I have stopped by they have been quick, easy, and cost effective. The staff is very customer friendly and helpful.

Here’s a tip — stay away! Took our pick up truck in for an oil change. They didn’t tighten a part and it fell out before we got home (less than 5 miles). Decided to give them another chance. Brought our SUV in for oil change. It had been running fine before that. As soon as we left, the check engine light came on. They told us it needed a $ 250 repair. Lastly, needed an inspection on our 3^rd vehicle. Figured they couldn’t screw up an inspection but had made up my mind if anything went wrong, I was done for good. Got there, they said they’d do the inspection but their printer was down so I could come back next week for the paperwork — if I really needed it! Really?! Pretty sure you ARE REQUIRED to have that! So I asked if they could just mail it to me, they said no. Great customer service. I’m done for good with these people.

I went in for an inspection, and got out of there with just an inspection.
While I was there, I witnessed some shaaady business.
This dude was getting an inspection and I guess his «check engine» light was on, because I overheard the attendant recommend new distributor cables and spark plugs that they would replace for the price of $ 200.00.
$ 200.00?!? $ 200.00?!?
The cables and plugs for that guy’s car cost AT MOST $ 50.00 at the auto-​parts store across the street from Snappy Lube. Replacing cable and plugs takes as much labor as replacing 4 light bulbs.
So, here’s what I suggest IF you have to go here. Get an oil-​change, get an inspection. REFUSE any upselling whatsoever. If your check-​engine light is on DO NOT PAY THEM TO DIAGNOSE IT. Auto-​parts stores will do it FOR FREE.
If they say something is wrong with your car, go to the auto-​parts store and ask them to run a diagnostic on your car, ask them if they think you can repair it yourself, buy the parts, rent loaner tools (if you have to) look up youtube videos on how to replace things, and do it yourself.
If you HAVE to, buy the parts yourself and take it to a mechanic and pay them to install it, BUT DO NOT HAVE THIS PLACE DO «WORK» ON YOUR CAR. You will pay OUTRAGEOUS prices for them to do things a drug-​addled highschool autotech class could do.

They do a great job with no pressure to do recommended maintenance. Offer good prices especially on extended maintenance like transmission flush and usually have frequent coupons. They even honored my slightly out-​of-​date coupon. Also very quick and they tend to go the extra mile in assessing your car and offering good advice. Often throw in extra services at no extra charge.

While I usually have my service done at a local Jiffy Lube, the warning lights went off as I was heading out of town and Snappy Lube was nearby.
I believe this is a small NC chain. They offer oil changes and minor repairs. Employees were polite and completed the service quickly. Price was comparable with Jiffy Lube.

I have been going to this shop since they opened. the guys are extremely fair and know what they are doing. If there is an issue they will fix it — day or night. I will be back and definately recommend them.

Great place to get in and out in 15 minutes for a state inspection. I had a very small slit on my driver’s side wiper blader, I had seen weeks before. Of course, they state that it would be illegal to pass me with a split wiper end, eventhough it functioned perfectly. I bought a set of wipers for $ 13, it was a bogo offer. Go in there knowing exactly what you want, direct the technician to do just that and only that and you should be fine. They didn’t get five stars because their part prices are a little above normal that you would find at an auto part store, retail shop, etc. What do you expect, it’s all about convenience.