Ace Transmission And Automotive Center

These guys can do anything! It is so rare to find an automotive repair facility with as much integrity and customer care as James and his crew provide on a daily basis. They never fail to go the extra mile in their work. They would never perform unauthorized service then charge you for it, but rather make an extra repair that you need and keep it in house just to insure your safety.
They will always work on any vehicle I own!
Honesty, integrity, reliability, and appreciation for your business.
James, thank you for your service!

Out of all the repair shops I’ve dealt with in my life (and I’ve dealt with quite a few, as I’ve had some faulty cars over the years) I have never encountered a shop as courteous, helpful, honest, or expedient as Ace Transmission.
My fiancé and I share a car, and it had been leaking transmission fluid lightly for some time before the leak became a solid drip. Having had extremely bad experiences at transmission places before, we tried just about everything we could to counter the leak while saving our money for what we expected to be a costly repair.
Eventually the leak became too bad to handle, and after my fiancé did some research online, we decided to go to Ace. When we arrived at the shop, we were immediately greeted by Joe, who was really nice and helpful. Although the shop was about to close (we literally got there 5 minutes before close because we thought they closed later), Joe took the time to talk to us and promised to hold a lift open for us the next morning.
When I got the car into the shop, they were waiting for me, having called me beforehand to let me know about an open spot. Unlike most auto shops, which feature uncomfortable, cafeteria-​like chairs, Ace’s waiting room had leather sofas for guests. The owner, James, spoke with me while Joe fixed my car. The way the entire staff at Ace talked to my fiancé and I really impressed me. Most of the time we’re talked down to by mechanics — maybe its the age thing, I don’t know. But James and Joe talked to us like we were people — it may sound silly but it’s genuine interaction like that that makes an experience truly delightful.
I had brought some work in, expecting to wait a long time, but by the time I finished talking to James and got my computer out, Joe had already fixed the transmission leak! In less than 30 minutes!
They were able to fix my transmission in less than 30 minutes for $ 40, while other shops have tried to scam me into a complete rebuild for upwards of $ 1200!
There is seriously no way to express the stress these guys lifted from my fiancé and my shoulders — we have been worried about our transmission for 6 months+, saving money thinking we would have to spend over $ 1000, and these guys literally saved the day. When I told my fiancé that they fixed the car and for what price they were able to do it, she literally cried with joy. Thank you guys so much, you have earned a lifelong customer here.
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Positives about Ace:
The people there treat you like a human being — they aren’t snobby, condescending, or judgmental
The waiting room is way better than other auto waiting rooms — it has coffee + leather sofas. I didn’t get a chance to ask about WIFI because they fixed my car so fast!
Speedy and personal service
Highly skilled workers
Long running local family business
HONEST — this is probably the most important thing about this place. Other places will try and scam you, I’ve experienced it personally. The people at Ace aren’t out to make extra money off you, they’re looking for the best and most affordable solutions to the problem. And, unlike other places, they have the skill to back it up.
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Few negatives:
Kind of hard to spot. Look for the Popeye’s, Ace is right next to it.
Clinton Hwy is super busy and the parking lot is a little small. If they are full up, it might be a little difficult to maneuver.
Although they had great seating, I didn’t see any convenient outlets nearby.
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Overall this is by far the best transmission place I have ever done business with. I will definitely be going to them from now on for all of my auto service needs and I will be telling all my friends and family to do the same.

It’s been almost two years since Ace repaired my son’s car and it is still running fine. So I thought I would give my review. These people really do treat you like family!!! My family and I live in northern Illinois. My Son and Daughter-​In-​Law were driving through Knoxville on their way to their honeymoon when the transmission went out in their car. I had them rent a car and I would take care of the broken one. This is a 1999 Taurus and I had to figure out if the car was worth fixing or just having it junked. This happened in the afternoon of Memorial Day and nothing was open. My son had the car towed to a local Ford dealer and got a taxi to the airport where they rented a car. I started Goggling repair shops and found ACE. I called the next morning and got hold of the father of the guy that runs the place and explained my situation. A vey nice guy. The next day James (the guy that runs the place) called me to discuss my options. I asked him to inspect the car from one end to the other and give me his opinion on whether to fix or junk it. He called me back with a list of things that needed repaired and thought the car was worth fixing. I agreed with the price and let them repair it. This was a third of the price the Ford dealer quoted to rebuild the transmission. In the mean time my Son and Daughter-​In-​Law returned from their honeymoon and moved from Illinois to Richmond VA. My Daughter-​In-​Law flew from Richmond to Knoxville three weeks after breaking down to pick up the car. The repair only took four days but it took my Son and Daughter-​In-​Law three weeks before they had time to get it. When she got to the airport in Knoxville James’ sister was there to pick her up. My Daughter-​In-​Law told me how friendly these people are and how safe she felt. I want to thank James and his family for helping my family. If I’m ever in Knoxville I want to stop by and shake your hand.