Delta Locksmith

From the call uto them to keys in hand… less than an hour. Wonderful customer service, great price and he did everything very quickly. We called 3 different locksmiths in the area and Delta was by far the best price. We live in a large apt complex so we will pass on this great vendor to our front office. Thank you Delta! u

I absolutely hate giving a bad review. I was actually very impressed with Delta up until the very end. I lost my keys at work. I work at a local tattoo shop and I wasn’t sure if a customer accidentally picked them up or I dropped them in the parking lot. Either way, we weren’t in a good part of town to leave my vehicle over night until we could get our spare from the dealership. We called several companies and they were the cheapest by a long shot. They arrived at my location in less than 20 min and it was almost 9pm at night. Apparently my key was tricky because it took almost 2 hours before he the guy was able to cut a key. The technician was pleasant and friendly and kept us well informed with the entire process. He asked us if we wanted the computer reprogrammed to recognize only the new key being cut just in case somebody had my keys and came back for my car. It was an extra $ 50 and I got a 2^nd key with it. I figured $ 50 was worth the peace of mind. All was well and we paid $ 187 and tipped the guy and went our separate ways. 2 days later… my keys are found. Much to our surprise the old key still started our engine. I called and spoke with Raphael and explained the situation. This was on a Saturday. He told me to call him back on Monday and he will come out and verify that my old keys still work and if so I would be refunded my extra 50 that I paid. We agreed. Monday comes (yesterday) and I get a run around all afternoon. First he tells me that the old key must have reprogrammed itself with the new codes when we stuck it in the ignition. Well, if that is possible then what would be the point in even reprogramming new codes? The reprogramming was to prevent theft if someone with my old keys tried to steal my car. Then he told me that I had the old keys reprogrammed and I was just trying to scam him out of a refund. Having the old keys reprogrammed would have cost far more than the simple 50 refund I was requesting and if I had my own machine or knew someone who did… then I wouldn’t have been using his services to begin with. How does that even make sense? Lastly, he tells me that the technician told him that we requested that our programming not be changed at all and that we just wanted to purchase a duplicate key. Why would I do that? My car lot already had a duplicate. I just needed to be able to start my car and move it from that location that night. Raphael said he believed his tech over me and ended the call. I feel as if I weren’t giving the services I paid for. I didn’t want all of my money back, just the extra I paid and I even offered to give him back the key he had cut. Because now we have 4 keys to my car. I don’t feel as if Raphael handled this situation professionally and I’m not even sure if I believe that his tech said that we requested for him to not reprogram the codes. Raphael changed his story 3 times. I would pay more money to insure that I never had to messed over again.

Very nice guy, quick service and rather enjoyed unlocking our old truck with a load of goats in the back. (;