Puppy Zone

Please do not support a business that jails puppies in tiny cribs and kill those who aren’t sold. Their lives and well-​being are not a priority, but the profit and charges of up to thousands of dollars.

My daughter and I had been in and out checking out the pups over the last week and a half. The staff has always been very friendly and answered all of our questions. We went in on ²⁄₂₀ and FELL IN LOVE! We added a Great Dane pup to our family that day.
I expected the cost associated with purchasing a pup as I am guilty of purchasing three other pups years earlier (else where). Ang helped us, answered all of our questions, let me sit and hold /​play and bond with the pup for as long as we needed and directed us in the direction of a Vet to see the pup on short notice (we are still fairly new to TN).
The Vet checked her out and she was /​is perfect!
She is a very sweet pup, loving and cuddly. She is smart and knows fetch and has not had accidents inside. I attribute that to the breeders. It is obvious that she was well cared for and loved prior to us getting her. All the pups in store where calm and happy even though there where tons of patrons handling them, they where all pretty well groomed (the furrier pups) and nails where trimmed, they all had water, toys and blankets in their cribs and the poo was cleaned out almost immediately (we sat for about 3 hours), the play area was clean and hand sanitizer was readily available.
While do support pet adoptions and feel that shelter dogs do deserve a chance, we do not all make good shelter dog mommies and daddies. I do not support mills /​back yard breeders but I am confidant that we made a good decision on the place we purchased from and feel that the puppies supplied to this store are not at all mill puppies.
~C

I would not recommend buying a puppy from this establishment.
They have the puppies in baby cribs, literally.
I went there just to check and see if they had a husky as we lost our baby girl Cheyenne last summer.
I was shocked in how these puppies looked and how their kept.
Go to
to buy a purebred breed from a family that has puppies. We bred out our huskies one time to keep the blood line going and loved the puppies unconditionally.
I too am wondering where these puppies are stored at when the store closes. No sunlight.
No walks outside. This is not good for puppies. They need to explore outside while their young.
I see problems with these puppies, they need good homes yes. But, they’ll just bring in more.
Would NOT recommend.

— You must sanitize before entering (provided by the store)
— You can’t disturb sleeping puppies
— Puppies live in separate cribs
— There’s two play zones at the end of the store
— Super clean
— Doesn’t have a stinky smell
Very friendly and happy environment
I came here with my friends to play with the puppies, I’m guessing this is not only an adoption place but also a free activity? They made it seem like it’s normal to come here and play with the pups.

Just went to this… place today. My heart is broken. I saw that all their puppies were kept on wire which hurts their little paws. One puppy «crib» had two puppies in it and one of those puppies had diarrhea very bad. The other was walking in it own poop. They say you can not wake sleeping puppies but I saw many adults doing so and no one was stopping them. There was an Am. Staff who had a belly button full of fluid and she needed to be seen by a vet asap to see what it was. When I questioned on the price of her they told me $ 1,495.00. Seriously? For a puppy that is just budding teeth, and already has health issues? This place was for the most part clean but many puppies didn’t have toys and were just bored so they were picking on each other or BEGGING for attention. Not attention like the normal puppy way but just wanting out and to be held to get away from it all. I have also never heard of the «registry» they use for the dogs. CPR. Looked it up and apparently CPR just started up in 2001ish. This place is selling puppies for far more than you can find an AKC with a reputable breeder where you can visit the parents, go to the vet the puppies went to etc. Stay away from this place! These puppies are not healthy and if no one shops there then they will have to out of business which is the only place this «puppy zone» should be.

On my way from Texas to New Jersey for Christmas 2013 my husband and I took our son to Chucky Cheese to run off some energy. Next door to CC sits a deplorable store called Puppy Zone.
My husband and I are both veterinary professionals with 12 years experience each. We’ve worked in all arenas of the profession: critical care, speciality, and high volume spay/​neuter. That said, we’ve seen and treated our fair share of sick animals. We were curious about the condition of the animals and so made the mistake of walking in the door.
The employee at the door greeted us by stating that «we specialize in purebred and designer dogs» and asking if we were looking for a Christmas puppy. We replied we were only looking and began moseying about checking out the animals. What we saw was a nightmare.
First, the animals on premises are housed inappropriately in baby cribs, with too many animals confined to each crib. While perusing the enclosures we noticed a very sickly yellow lab mix. She was in a crib by herself laying lethargic on her side gazing despondently at the crib railing. While she was awake she was what a veterinary professional would deem «dull» or «obtunded.» She would look at us but not raise her head or move. She was warm to the touch, her gums were pale and dry, and her abdomen was distended. In our professional experience puppies have two speeds: energetic and sleeping. Puppies do not lay around listless unless they are ill.
I politely asked the employee if they have a veterinarian examine the dogs on a regular basis and she replied defensively «of course we do.» I suggested they may want to have the lab mix puppy examined as she seemed rather ill. Instead of taking into consideration that the dog may be ill she brushed my concern aside and stated that the dog was just tired. Many other puppies had ocular (eye) discharge and appeared poorly cared for, with poor coats and skin conditions.
Second, these are MUTTS. Not that there is anything wrong with a mutt (we have two) but these are not purebred or «designer» dogs. Enclosure 1 had two Jack Russell/​Shih Tzu mixes. Next door were six chihuahua mixes. The sickly lab was a mix. The only dog that appeared remotely purebred was a chow puppy that was housed in a crib that he could have easily fallen out of and injured himself.
Third, customers are encouraged to play with and carry the animals around. Not only is this a poor idea from an animal husbandry/​hygiene perspective but it is stressful for the animals to be handled by what could end up being over one hundred strangers on a daily basis. And sorry guys but hand sanitizer isn’t going to prevent the spread of Parvovirus.
And finally, when you purchase an animal from a pet store you essentially kill an animal in a shelter while supporting puppy mills. If you’re not sure why supporting a puppy mill is a bad thing please search the term «Puppy Mill» on the internet and educate yourself. Puppy mill dogs are kept in inhumane conditions and bred repeatedly until they die or can no longer reproduce. They are not cared for physically, medically, or emotionally.
Local shelters and breed rescues have perfectly wonderful dogs, sometimes even puppies, that need homes. Not only will you save a life, but you won’t end up forking out what could be thousands of dollars to save your new best friend when it develops Parvovirus or Distemper a few days after purchase. Even if you are lucky enough to evade these common puppy store illnesses the dogs sold by these stores are genetic train wrecks that often have congenital ailments that will end up costing thousands.
DON’T BUY WHILE SHELTER PETS DIE!

I visited this place, not to look for a puppy, but was curious to see the state their animals are kept. My heart is still broken by the less than ideal conditions I saw.
I encourage anybody thinking about buying a pet from here to strongly consider adopting from a local rescue agency. The animals sold in pet stores are usually associated with puppy mills and are kept under deplorable conditions.
Many rescue organizations/​humane societies have pure bred dogs, although I still think that mixed breed dogs make the best pets. But that is my personal opinion. Either way, PLEASE visit your local shelter and save a life.

I can’t believe this hasn’t been reviewed by someone who’s actually bought a puppy here. I know of at least 10 ppl who’ve done business with Puppy Zone and none of them have ever had any issues with their pups. I purchased my English Bulldog there about a year ago and he’s happy, healthy and been well worth what I paid. Although it’s a polarizing issue, I don’t completely understand the hate. Is it cost? Yes the dogs are expensive. Have you looked at the prices online? To address the «puppy mill» argument: How would the owner possibly be able to order 230 something pups from as many breeders? If you really wanted the specific dog breed and you didn’t want to contact a breeder directly, then at the very least you’re paying for convenience. They can get almost any breed. And taking a dog from a bad situation, putting them in a temporary situation to get them in good homes is sort of what a rescue does, right? Is it the health issue? Again with shelters you have sick dogs and dogs that are in much worse shape. Please don’t misread into this: I own an adopted dog so I feel like I can be this direct. My point isn’t to talk bad about animal shelters. They do a lot of great things and give a lot of unwanted dogs a fair chance at life. And where you get you furry friend isn’t any of my business. I’m only trying to show you that the cruelty controversy doesn’t really exist, except in one way: When you buy from a breeder (or in this case a pet store) you take business away from a shelter. I’ve told everybody where I got my dog and I’ve only had this discussion once but it was one time too many. Anyway, I’ll get off my soapbox. Go check them out! Word of caution: If you can’t stand the noise of loud puppies, then you won’t be able to tolerate this place!

We’ve drive by this place all the time and last night we took our kids next door to Chuck E Cheese and my husband wanted to check out Puppy Zone. I didn’t mind because I knew the kids would love it. But let me tell you once we stepped through the door… there were a lot of people in there and the dogs were barking like crazy. Poor things, there’s like 4 – 5 puppies crammed in a crib. We walked by a few and there was poop in them and of course being me with my big mouth, I let it be known to the workers and people inside that there was nasty poop in a few of the cribs. The puppies are so cute and tiny, but they looked dirty. Poor things need a bath, brush and some. My husband and I also noticed that a lot of the dogs there, their eyes were red. We even saw a big Beethoven looking dog in a tiny crib. I can’t imagine what they do to the dogs at night in the back. Probably crammed them into a few cages. Poor dogs… they need to shut that place down. It’s depressing. My daughter loved the place, my son… not too much. It was too loud in there for him. My husband had that blank «wtf» look. I was sad after I left the store.

I hadn’t been to a good pet store in years and Puppy Zone sounded fantastic. I go in there quite frequently to play with the pups, but I never buy bc they seem like puppy mill dogs. The cages are cleaned but not very well. The staff is friendly but their prices are outrageous. I’ve always wanted a jack russel and I had been keeping my eye on one (my husband kept saying no), and the dog is FULL GROWN now and they still wanted $ 400+ for him. And he turned out really mean… makes me sad that they are all shoved into «baby cribs» and they just hear barking all day and get picked up by strangers 7 days a week. I found some articles online about the puppy mill suggestions and there was even aprotest in front of the store!