I was very pleased the other day when we went into the store and was greeted immediately. The guy that greeted us tried to tell us about the phones, however, he admitted he wasn’t really knowledgeable and he’d have to get a service person to tell us more. Today, we went back to learn more about a new plan and new phones. We gave our name and Julian came over to help us as we were looking at phones. As we talked to him he seemed short with us and irritated. I was trying to understand data usage with my five lines, cost vs. what I have now. He kept looking out the window and over the counter past us. Very rude and appeared irritated. I left there frustrated and decided to go to the Kiosk in the mall which gave us excellent service, which is another Unilocal review.