Well-Key Urgent Care

More walk-​in clinics should be like Well Key!!! The facility is clean and comfortable. The office staff are friendly and quick to get you going (first visit = paperwork). The nurses and physicians (or physician assistants) are compassionate and take time to really listen. Highly recommend this place if you’re needing medical care.

Wow!!! Talk about Superior Service! Well Key staff are just awesome!!! Friendly & caring, both office staff & medical professionals alike!!! Took care of my injured finger and I was on my way back home in no time at all! Nice, caring folks work here & I will definitely use them again in the future!!! I’m very impressed!!!

Scale of 1 – 10. 1= 10 =
Friendliness 5
Promptness 8
Assistant 0. Can’t spell at all
Nurse 8
Dr. Bedside manor 2
Copay 1 (charge for specialty care, twice the amount of other emergency care clinics). This part I don’t like, this is one of many reasons we all pay more for insurance. This is certainly something the know about, they change more for claiming to be a specialty service, what a gimmick.
Building is new, looks clean. While not the friendliest staff, they were fast, maybe because there were no other patients, NONE. Hmmm, maybe there is a correlation. We came here because there was no wait. While they do offer medical care, that is pretty much all you should expect.
Overall experience is 5, we got what we came here for.
Please don’t misinterpret this for a bad review of this place, it is not, just a grade and observation. The one thing I truly complain about is the specialty copay which is twice as much as other emergency clinics such as Walgreens, cvs, UT etc…

Glad I went! Began feeling worse and worse on our trip and couldn’t take any more. Fast friendly service. Nicole, RNP was awesome. Two shots and two scripts and I was practically well by that evening. They took my insurance so I only paid my copay. Highly recommend!

The staff and Dr. Congress were quite courteous (and a sight for sore eyes… just saying!). This facility is clean and nice (new).
Now, this is not the cheapest way to get convenient medical care, at least not compared to other places I have been (other towns and cities with urgent cares that run around $ 60 base rate). The base price for a visit at Well-​Key is a whopping $ 125! If you are self-​pay, they want payment before you even go back to see the doctor (also a new one on me, as other urgent cares I have used and most doctors offices do NOT require this… after all, they have your driver’s license number and addresses and phone numbers)!
I went for a prescription reauthorization, because I am new to the area and do not yet have a primary care doctor. AFTER (note the «after», very important) I got the prescription refilled, they bothered to hand me a piece of paper that explained how they do not generally write «maintenance prescriptions» for more than a long enough period to find/​see a primary care doctor. So, my prescription, which is an ongoing prescription I take regularly all year long and have taken for years, was only reauthorized for 90 more days, when most doctors write it for at least 6 months, and some for 1 year or more. Thus, I paid $ 125 for this and will have to get reauthorized in just 3 months. Had I known in advance that they depart from the norm (for regular medical clinics and doctors offices) and only reauthorize for 90 days at a time, I would NOT have walked into this clinic. So, fool me once, fool you… no, fool me. I should have thought to ask and not have assumed. They knew it was important information, important enough to have a pre-​printed flyer dedicated to it, and how convenient of them to wait and hand me the information AFTER I had paid and at the END of the appointment. ;)
When in the room with the doctor, I even explained how I had already had this done once at another clinic for 90 days only (at this point unaware that she was about to do the same thing), and she even said, «Yeah, that’s frustrating». It would have been nice if she had informed me at that point that she was only going to write it for 3 months herself and offer to refund my money for the visit in part or in full if I wanted to take my money and go elsewhere. So, that was disappointing, to say the least. When I asked the doctor (via the front desk lady) to reconsider prescribing it for 6 months instead of 3, the doctor sent word back up to the front that 90 days is the max she could do. When I politely asked why, the answer was simply, «That is the max length of time she can prescribe it.» Of course, there is nothing medically or ethically that prevents her from prescribing it longer, and so the reason is probably that this clinic wants you coming back there and paying another $ 125 just 3 months later (or finding a regular doctor). (Again, this is a medication that I will have to take the rest of my life and examinations for possible side effects are only needed at most once every 6 months as all other doctors recognize, and tests run only yearly).
One more thing: During the triage period, the nurse asked me if there was anything else, and I told her that I had been dealing with sinus symptoms for about 2 months now, and I was concerned it might be a bacterial infection and thought it would be a good time to have it looked at. The nurse entered that into the folder for the doctor’s consideration. I stayed focused on my primary reason for being there when the doctor was in the room, and the doctor never asked about the other. It was probably just a mistake on the part of both of us. After paying $ 125, there is no reason I shouldn’t get that looked at too.
I know they have a nice, expensive new building on prime real estate to pay for; so, I don’t begrudge them their need to charge a premium for urgent service. I should have shopped around more, but I would have had to pay new patient fees elsewhere, so there is simply no way around a large expense for a very cheap drug.
Anyway, all is well, and overall, it is a good place to have access to when you need urgent care, but NOT emergency care. (On that last note, the aforementioned piece of paper they printed up actually used the term «emergency care», as is not acknowledged by the official response below, perhaps so that in your mind you would feel a bit more justified being charged $ 125 to have a prescription reauthorized or to have a cold looked at or a spot examined etc. It’s NOT «emergency care», but «urgent care», as the sign says. There is a difference. You wouldn’t go to this clinic if your arm got chopped off by a chain saw, and I did not see any ambulances delivering patients.)
NOTE THAT THE RESPONSE FROM WELL-​KEY BELOW DOES NOT REALLY DEAL WITH THE ISSUES RAISED HERE. I NOTICED THAT Y*ELP’S «AUTOMATED SOFTWARE» DECIDED MY REVIEW WAS «NOT RECOMMENDED» AND SO MY RATING DOES NOT FACTOR INTO WELL-KEY’S OVERALL RATING.

The experience was great from the time I arrived until I left. The nurses were very personable and friendly as was the doctor. I was completely satisfied with my visit.

Do Not use Well Key Urgent Care in Powell, Sevierville or knoxville. They want payment at time of service but when you over pay them they want to take more than a month to refund your money! and that’s only after you have Advised them that your Insurance company said you over paid for the service provided and payment from the insurance has even been received by Well Key!!! Will Never use them again!!! First call to them was on 6-​8-​2015
6-​25-​2015 So I called our Insurance company and they have gone to bat for me by calling Well Key Urgent Care. They Cigna paid them on the 5^th of May and the check has been cashed!
Once again I am WARNING our friends in the Knoxville and Surrounding areas Do Not use Well Key Urgent care! Formally know as Smokey Mountain Urgent Care.
This may explain why there was a name change From Smokey Mountain Urgent Care to a Well Key. HMMM makes one wonder why doesn’t it???
Follow up on this issue as of today 6-​26-​2015
5 more phone calls today and all to voice messaging devices and still no return phone calls!

While here on a trip, I came down with a fever and a nasty cough. Well Key was recommended by the clerk at my hotel and I am so glad. They staff was courteous and professional. Dr. Rothwell has a friendly demeanor and great bedside manner. I would most definitely recommend Well Key for urgent care needs

Amazing! I actually saw a real doctor, which I didn’t expect at a walk in clinic but it was a pleasant surprise especially when I haven’t seen my primary through the largest practice in Knoxville in over four years as he is too busy and pawns his patients off on anyone he can. I honestly would make this my primary care office if I had the opportunity, the hours work with my schedule and I am still so impressed I saw an actual doctor. Let alone one who was smart kind and truly put me at ease, he even made me laugh. I have recommended to all of my friends. Amazing service.