Servpro of E Honolulu

Shout out to Tatiana Johnson. A real community supporter who lends a hand to hard-​working resident managers via Moiliili Resident Managers Association. A class act indeed.

I was very impressed with the quick response of the Servpro East Honolulu staff. I experienced flooding resulting from a hose that became loose from my washing machine. The Servpro team responded quickly within 45 minutes from when I called on a busy Saturday evening. Because of the quick response, they were able to contain and minimize the water damage to my condo and neighboring areas. I am grateful to Lorenzo and his team, including the courteous, helpful office staff for their great work with the drying process and making my carpet clean once again.

During a loss i had, I have never experience a bad situation with this Company. I had a fire damage and they took care of it. The office staff were really kind and made me feel that everything was going to be alright, specially the senior ladies who stayed all day just to get all my things clean from the fire. I seen great team work and great quality work. Thank you Servpro for your help!

Our landlord needed to get our new place cleaned due to the previous tenant’s lack of cleaning skills. He called ServPro for us, and told us a guy named Irwin would be calling us to set up an appointment. Irwin called, and told us he would be out at 5 pm on Saturday to take a look prior to cleaning. We set time aside to be there that evening, and he texted me Saturday slightly prior to 5 pm. Here is our short conversation texting (word for word):
Irwin: Cancell the metting sorry
Me: What do you mean cancel the meeting?
Irwin: 5:00pm metting today
Me: Why?
Irwin: U dont have to know!
I’m sorry but what professional says that to a customer? We went with another cleaning company after that, obviously. I have never experienced such rudeness from anyone professional.
If you contact ServPro in Hawaii, make sure you do not get anyone named Irwin.