Boss Frog’s Dive & Surf – Poipu

Shane was remarkably helpful and knowledgeable. So nice to have great service like her’s. For a novice snorkeler like me that’s especially pleasant.

Very helpful with rentals. Great prices. The week we were here was not a great time for snorkeling. When we returned our gear, they refunded one of them without us even asking! Thanks Nona!

Jake was incredibly helpful. He set us up with good gear, gave us recommendations where to go, and convinced us to not go to a beach everyone else said was the best to snorkel at. (Surprise, when we visited that beach on the second day, it was incredibly underwhelming compared to his other recommendations.)
Did I mention it was only $ 9/​day for the deluxe snorkels? Best $ 18 spent so far during my week on Kauai.

Reasonable prices to rent gear to snorkel on the best beach on the island for snorkeling. Get your credit card (they’ll require it) and rent your stuff here and walk a few steps down to the beach for a turtle selfie (if you have an underwater camera). The folks here are super nice

$ 9/​day. I personally saw her washing the rental equipment out back. Can return at other locations.

5 stars because the price was right!
$ 15 to rent a nice boogie board for the whole week. We stayed in Poipu beach so this location was very convenient!
The low rating is for customer service —
1^st experience: June 21^st
I was quite annoyed by the timeshare/​tours sales pitch I had to wait through TWICE (for customers before me) before even being acknowledged. Had I known. HAD I KNOWN about their competitors, I would’ve left along with the two other groups who were being equally as ignored. We kept tossing glances back at each other like «is this really happening?» The one lady put down all the items she had collected to purchase and walked out. The other couple, a few moments later, slipped back the snorkel gear they were likely going to rent and left as well. I should have followed suit.
I didn’t expect her to drop her sales pitch and help us.
I do expect to be acknowledged since it was a good 15 minutes standing there just a couple feet away. «Thanks for coming in! I’ll be able to help you in just a moment.» ANYTHING.
2^nd experience was exactly the same. June 24^th
I had to exchange the strap because it kept coming undone but luckily I came in at the tail end of only one spiel. Same thing though. A small three-​person group left as I was waiting.
I will not rent again from Boss Frogs simply because of this.
They obviously don’t need the business from people uninterested in timeshare meetings or tours.

Today my mom and I rented snorkels from Mieshalei at the location next door to The Beach House. It is SUCH good prices for a day or week or whatever time frame works, never any hurry to return, just return at your leisure instead of a set hour. She was super friendly, informative, honest and fast. Her personality was great and if I lived here I’d be friends with her!

Great customer service. We were helped by Mieshalei. We rented snorkeling gear for 4 and 2 boogie boards. Great price and very helpful.

Super convenient, right next to a beautiful beach and great customer service. Come rent your snorkel gear, surf boards, body boards, floatation devices and many more fun stuff. Also book your tours here with super great deals!

We rented two sets of snorkeling gear from Jake… and in return received a wealth of knowledge. We received the obvious snorkeling and fish guide but we did not expect the extras! Jake gave us the local secrets from food trucks, surfing areas, happy hour and food finds and how to choose the right beach for the right weather conditions. The equipment is in excellent condition and recommendations were spot on!

Got 2 sets of snorkel gear ($ 65) and one umbrella ($ 15) for a weekly rental. A mix of good and bad but all considered I would probably use these guys again:
— Had a comfortable prescription lens mask that I needed. Bad part was that the strap attachment is flimsy and broke on my first day of use. When I returned I was told that I could be held responsible for $ 100 breakage/​replacement but was given a new mask for replacement (no fee) and instructed how to use it without stressing the flimsy part. This was the best quality mask and snorkel I have ever rented.
–Umbrella had a broken tilt fitting which I discovered on my first attempt at shade. Brought it back and was given a replacement — which I found out while later standing on hot sand that it did not have the lower pole that sticks in the ground, so no shade from that puppy. They should be checking this before handing out to paying customers, but at least they refunded my $ 15 on return.
— prices for local adventures (zipline) are marked up a hefty chunk, so buy direct. If you agree to suffer thru a timeshare blahzathon they can provide some nice discounts.
Aloooooooooooha! and enjoy your stay in beautiful Hawaii ;-)

Worked with Debbie on an overall strategy packaging a Blue Dolphin Snorkel Cruise (see review), with snorkel and boogy boarding gear. We attended a timeshare preso and thusly saved more than $ 400 on activities and gear. She was great to work with and her recommendations were spot on. Thank you Debbie for a great time on Kauai!

It was aite.
Way overpriced. 3 different options with renting the third (normal head gear and flippers) at about $ 15 — most places you can buy the whole thing for $ 12!
The lady giving out the equipment annoyed me. She put on the masks very brusquely on us and acted like we had no idea what we were doing ourselves (even though I’d gone snorkeling many times before).
Also acted like she knew all about Oahu (though was originally from Maui) and had hiked it up and down. Turned out she’d done less hiking than we did in the three days we were there — never went to stairway to heaven and hadn’t even gone up to diamond peak!
The gear itself was alright. Nothing fancy, but it did the job at beautiful Hanauma Bay.

Kristen is AWESOME! When my friends come to visit we’ll be going here every time for not only high-​quality snorkel equipment rentals, but also underwater camera rentals. They have great package deals (rent it for the week! so much to see!), Kristen is super knowledgable and helpful in getting you what you need, and they have very flexible drop-​off options. Super affordable compared to others I’ve shopped at too.
To those with the bad reviews — just because you didn’t want the equipment they offered for your deals, doesn’t mean that it’s a bad deal or that they were tricking you. You just wanted the best for very little — sorry, but if it’s too good to be true, than it’s probably not what you think it is. Knuckleheads.

Just one word: terrible! On May 12, 2013 I inquired about renting a snorkeling kit at Boss Frog next to the Beach House restaurant on Lawai Road. The gentleman working the shop at the time was super nice and knowledgable; after he provided all the info I needed, I told him I’d be back a couple of days later for a one day rental. I showed up on May 14, 2013 at 8:15am to rent the set. The place opens at 8:00am. When I got into the shop, a lady was on the phone and barely acknowledged my presence. She was super rude and while on the phone told me that the place was not opened. So I stepped out of the store, looked at my watch and saw that I came within store hours. Rather upset I decided to walk back to my condo and go some place else. Guess what, the lady in the shop started waving at me signaling to get back in the shop. So I went back and thought that she realized she did not look at her watch properly and probably would apologize for being so rude in the first place. Believe it or not here is what she said to me: «What’s up, what do you want?» Stunned I said: ‘Sorry I thought your shop was open earlier on since it was 8:15am when I stepped in” and then she said with a super rude and condescending tone: ‘oh well, I just got here, what is it that you need’ and I told her:‘thanks but not thanks, I don’t need anything, I am just gonna go now’. I don’t know who this person is but the owner of the store needs to know that he has a pretty bad apple working there and it’s a shame because my first impression of that store was excellent. A really random bad experience after a wonderful week in Kauai with excellent service all around. I ended up renting from Seasport Divers; they were super awesome and treated me like any customer would like to be treated: with respect. So word of advice, think twice about going to this place unless the owner changes its staff.

I ran into the Koloa Boss Frog’s one day last month looking for anti-​fog solution for my snorkel mask, and the guy behind the counter gave my a little bottle for free! He said they don’t sell it, but they include a little bottle whenever they rent out snorkel gear. Later found out that anti-​fog solution is just 1 part baby shampoo mixed with 1 part water :) I’ve heard that the Boss Frog’s on the north shore tries to upsell their customers into renting more sophisticated equipment than they want or need, so this was a definite contrast.

Got suckered in for the 2 sets for $ 9 on Oahu. Shoulda known! It’s a catch. The snorkel Equipment you WANT to rent is actually $ 30/​week!!! Scammers. Even when I called and asked them about it they were like «oh yeah that’s one of our deals» — they didn’t say that it’s pieces of junk and after wasting an hour waiting and then fitting you just wanna get out and get to the beach so you pay WHATEVER! Don’t think you are gonna rent for $ 9.
If you want to get equipment, fine. But don’t do like we did and waste two hours to specifically go to this place. Go wherever. It all ends up about the same price anyway.
1 star because I HATE gimmicks. Just be upfront with me in your Advertising. It worked for you with me but hopefully some other suckers will read Unilocal!before going in and wasting time and money thinking they’re getting one thing when really it’s a bait and switch!

Rented snorkel and mask for $ 25 for a week. They have two locations on the island for easy drop off and an after-​hours drop off box.

Best idea ever! If you have a few days to spare and want to explore the island without having to pay an arm and a leg, renting snorkeling gears from Boss Frog is the way to go. Staff is very friendly — we had a big group and were helped by a Polynesian or Filipino looking guy with long hair. He was very patient when fitting us with the gears and didn’t appear annoyed when he had to check us out individually. Awesomeness is all i have to say.

Got suckered enough to go in with their ad for rent 1 snorkel set get 1 free, if you rent for a week ($ 10.) Once we were there we found out that the ad applied for the old school mono-​goggle (is this a word?) and a simple tube w/​mouthpiece. Straight from the sixties…
Instead, we upgraded to the normal looking goggles and the top of the line breathing tube. The tube was as advertised, emptying the saltwater so we never had to «blow» it out. Was absolutely worth it. Final price was aprox. $ 30/​wk for the set (including fins, mesh carry bag, goggles, breathing tube)
Service was informed and not pushy, like a lot of sale/​rental places. I think the guy’s name was Carl, but he just informed us of what was what, and let us make our decision. Nice guy, easy return (to any boss frog’s). They also have a night drop box, but we just returned it in-​store.